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Verified traveler reviews

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Excellent



based on 2769 reviews
  • Hotel Condition/Cleanliness 9.5
  • Facilities 9.4
  • Location 8.2
  • Room Comfort/Standard 9.2
  • Service 9.3
  • Value for Money 8.6
  • Food/Dining 8.5
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Nabil S.
Yemen
March 27, 2014
The great ICOn
location , luxury and great shopping area

Athol Y.
Australia
March 26, 2014
Very comfortable hotel, Stylish
staff, linen, bathroom
Very comfortable hotel with friendly staff. Efficient check and out! Knowledgable and courteous concierge. Great design features.

Lin F.
China
March 26, 2014
very nice
good design and service

Ricky M.
Macau
March 26, 2014
Quality of room is maintained
Location, Room Size and Free mini-bar
This is my 3rd time to stay in Hotel Icon and the quality of the room is still maintained - about the tidiness and cleaness of the room. However, I reaslized that the service quality of the front office staff is not good this time - without smiling face as well as no greeting to the guest when we walked pass the lobby. This made me a little bit disappointed about the hotel.

Lord N.
United Kingdom
March 24, 2014
REALLY GOOD EFFICIENTLY RUN HOTEL
STAFF ARE ALL ATTENTIVE, FOOD IS GOOD, FACILITIES ARE GOOD AND IT IS WELL LOCATED.
We always enjoy our stay in this Hotel, It was very nice to have an upgrade in our rooms, food is good and the staff friendly.

Yasir H.
Oman
March 22, 2014
good, friendly staff..
kind and helpful lobby staff, rooms are modern and clean, halal mune (muslim food)
the worst thing is the room dinning the we ordered twice and every time she is asking shell i keep the food on the bed.. we are in 5* hotle you should put the table and prepare it with everything .. other story with room dining they took more than 40 mins to bring the food and it didn't arrive we had to cancel it since they told us its in the floor and we opened the door and it wasn't there. the spa experience was perfect and the lobby staff always helpful with the baby and the attractions places. the thing i didn't like that we have to use the shuttle bus every time to go the metro with baby stroller is very difficult each time to close n open the stroller. better to walk if it was near the hotle its around 15 mins walk.. overall nice hotel and modern

Elaine W.
Singapore
March 21, 2014
Good Quality hotel to rest and relax
Spacious Room, Good spread of breakfast, Nice decor all around the hotel
Room was spacious and cozy, we feel right the moment stepping in. The staffs are very attentive. We liked the outdoor heated lap pool that overlooks the city( although nothing fantastic). The breakfast was very sumptuous. A good mix and variety of choices and very well spread. We like the fact that the staff at the bakery was so passionate about her breads and croissant that she approach every guest to offer the just-baked bakery. Very good initiative! Fantastic hotel!!

Julie-Anne T.
Australia
March 20, 2014
Luxury hotel with amazing views
Customer service, quality rooms, location
The staff were extremely friendly and helpful. Provided great recommendations for food and shopping.

Gary H.
United Kingdom
March 20, 2014
One of the best hotels we have ever syayed in.
The view of Victoria Harbour from the room. The ease of check in, and out. The friendly and attentive staff.
We really enjoyed our stay,a brilliant hotel. The view from our bedroom of Victoria Harbour was incredible.

Ta-Yi L.
Taiwan
March 20, 2014
nice and comfort
reception, security, and meal
Very quiet, and good location. The rapid reception for check-in and check out service is very nice.