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Excellent 8.9
Based on 2733 reviews

Recent customer comments

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based on 2733 reviews
  • Hotel Condition/Cleanliness 9.5
  • Facilities 9.4
  • Location 8.2
  • Room Comfort/Standard 9.2
  • Service 9.3
  • Value for Money 8.6
  • Food/Dining 8.5

Xiu C.
December 15, 2013
Great Luxury Stay
Big Spacious room, Centrally located and Attentive Staff
It is really a very nice hotel to stay in. I booked a harbourview room and upon arrival was being told by the staff that they will give me a free upgrade to the biggest suite. The room was bigger than i expected. My friend and I were living like Queens seriously. We ended up spending most of out time in the room.

Hui N.
December 13, 2013
Relaxed, luxurious and plesantly surprised
Spacious room, affordable and great design
When we arrived, the service staff was very professional and immediately helped us with our luggages and guided us to the check-in counter. As it was my fiance's birthday week, the front desk staff upgraded us to their ocean view room without us asking for it. When we arrived in the room, there was a cake and a card for him. That was a really nice and personal touch. We have an overall great stay at Hotel Icon and will definitely return again.

Leung W.
December 09, 2013
nice place, worth to stay
nice, good service , and new
nice, good service , and new faciliy. and tst has many shopping center

law W.
December 09, 2013
excellent hotel
good service, good food, even thought local not direct to shopping mall but have good shuttle bus service
Very good! I love the hotel so much compare with luxe manor hotel, even thought local near habour but good shuttle door service, food also excellent! I upgrade to club suite room and is very big and excellent!

Rakean G.
December 02, 2013
Best hotel we have ever stayed in HK. BEST service, Nice design, Great food & Facility. The Timeless room service is excellent. Just perfect!

United States
December 02, 2013
clean, convenient, efficient
very satisfactory,except the shuttle bus which gets sloppy at late hours.

Elizabeth W.
United Kingdom
December 01, 2013
Fab hotel
The food, the view and the quiet bedroom.
We stayed here for four nights and It was exactly what I had hoped for and read about. An immaculate hotel. Very friendly helpful staff. Our room looked over Victoria Bay, and as most people advise, a high floor and a bay view is definitely a must. The bedroom was cleverly designed and met all our expectations. The breakfast was excellent with a huge choice, Saturday was a little crowded, but the staff coped very well. The hotel is centrally placed on Kowloon and there is a complimentary shuttle every half hour which was very useful. We spoilt ourselves and had the limo collection at the airport...very nice. Only one negative! We found the duvet very hot and rather crackly, there seems to be trend for feather and down bedding, it's a personal thing, but I would prefer a cotton duvet and foam pillows.

Danielle G.
New Zealand
November 30, 2013
Room, View, Food, Facilities
Superb! Couldn't have asked for a better hotel. We stayed at multiple hotels on our honeymoon around Europe and Hotel Icon was by far the best on route home! Service was perfect, complimentary mini bar, view, food, wi fi, amenities etc. Thank you so much Hotel Icon-we thoroughly enjoyed our bottle of wine complimentary to celebrate out honeymoon and your thoughtful personalised card. Nothing was a problem, and the shuttle to the MTR and/or HARBOUR city was very helpful. This was my second stay at the hotel and I would stay again in a heartbeat.

November 28, 2013
Green and Clean Hotel, Excellent Service...
New and Clean, Good Customer Service, Nice spread of breakfast
This is a very new and clean hotel. We reached HK at 6am and reached hotel at 7am. Hotel provided guests with access to lounge for rest while waiting to check in hotel. The same service is extended after you checked out while waiting for your departure. Hotel staffs were extremely helpful and thoughtful and provided us with a feeling at home. Nice breakfast spread and free mini-bar! Basically there isn't anything that we are not satisfied with except one thing: the nearest MTR Station (Hong Hum) requires quite some walking distance...

Susan S.
November 27, 2013
The best thing in Hong Kong
Service, facilities and food
Absolutely wonderful. Good downtown shuttle bus which compensated for the distance from the ferries and the shops.