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Excellent 8.9
Based on 2707 reviews

Recent customer comments

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Excellent



based on 2707 reviews
  • Hotel Condition/Cleanliness 9.5
  • Facilities 9.4
  • Location 8.2
  • Room Comfort/Standard 9.2
  • Staff Performance 9.3
  • Value for Money 8.6
  • Food/Dining 8.5

7.7 Karmen C.
Australia
July 31, 2013
Gorgeous boutique hotel
Modern design, friendly and helpful staff
The hotel was gorgeous. The staff were friendly from the moment we arrived. Unfortunately we weren't able to check in early as they were fully booked. We were told to come back an hour later, we came back 2 hours later and still had to wait for the room (this wasn't much of an issue as it was still slightly before normal check in time). The hotel was within walking distance of some shops and restaurants so we were fine wandering around. We got to the room and were a little disappointed with the view. We had paid for a harbour view, however the harbour was only visible if you stood close to the window and looked diagonally from the corner of the room. A small spot on the floor was sticky near the bathroom but this was cleaned up by the next day. The bed was very comfortable but the pillows were not. Complimentary minibar was a surprise and came with some drinks and a few snacks. We also ordered room service which was 24/7 and the chips with truffle mayonnaise were delicious. Staff were extremely helpful when getting a cab as the man would flag one down from the road for us and even translate where we needed to go which was great. We didn't get to take full advantage of the amenities or restaurants except for a quick drink at Green because the seats in the hotel lobby were quite uncomfortable.

8 WONG H.
Macau
July 31, 2013
The hotel is really nice
Nice decor and decor, friendly staff
No, we did not encounter any bad experience. The overall experience is satisfactory.

9 Gustav B.
Sweden
July 30, 2013
Superb
Great bed, great view and excellent staff.
It was the perfect ending of our four week vacation in China, Hong Kong and Macau.

10 Lance H.
South Africa
July 30, 2013
Absolutely Brilliant
The Room, the staff and the location
Absolutely brilliant! Will definitely stay here again and recommend to friends

10 casimir J.
United States
July 29, 2013
great hotel for the money
location, price, amenities
Very pleasant. We particularly enjoyed the Timeless lounge after check out while waiting for our late night flight.

9.7 rachel L.
United Kingdom
July 29, 2013
fantastic hotel fantastic staff
rooms designed to be functional, staff were attentive, the hotel cares about its customers
My stay was great. It was the last hotel on a business trip. Whilst the hotel is modern (and I normally prefer traditional style) its been designed so that everything is easy for the customer. Stayed in 5 other hotels on my trip where the bathroom designs did not work well. This hotel has it all. Great food, great staff and great rooms. Stay here - the staff care about thier customers.

8 Sudhir R.
Singapore
July 29, 2013
Pleasant room and very helpful staff
Front desk and room service staff very helpdful
Pleasantly surprise to be upgraded to a river view instead of city view, which I booked from Agoda.

10 Darmataksiah A.
Malaysia
July 28, 2013
Superb stay at Hotel Icon!
Halal breakfast available with good varieties. Clean room with comfortable bed and connecting rooms available.
Another great stay at Hotel Icon during family holidays.

10 Rey L.
Philippines
July 28, 2013
I must say that hotel icon is one the best
Design accomodating staff cleanliness
It was a pleasant stay. I must say its one of the best

9.7 Chunli C.
Taiwan
July 26, 2013
The most modern designed and well equated hotel.
Large room, wide choice and rich breakfast ,nice staffs.
We arrived the hotel and received very hospitally, they let us late check out due to our freight time. The hotel is chic and modern ,the room is well equated with free Wi-Fi in room,and the nespreso coffee maker,and even the printer!.