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Recent customer comments

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based on 2769 reviews
  • Hotel Condition/Cleanliness 9.5
  • Facilities 9.4
  • Location 8.2
  • Room Comfort/Standard 9.2
  • Service 9.3
  • Value for Money 8.6
  • Food/Dining 8.5
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Ul S. from Hong Kong
Stayed one night in June 2013
beautiful hotel
modern clean and comfortable
Reviewed August 23, 2013

Rodney T. from Australia
Business travelers
Stayed one night in March 2013
Great design hotel and very clean
The hotel design, The room and the food
I really like the Icon hotel and would book this hotel again for sure. The location is not that amazing to the MTR station it took about a 10min walk which can be annoying if you have large luggage to carry. The staff was OK but a little snobbish just their manners and it was little more annoying then i see that they only do this to the Asian customers. The way they smile and carry on when a white person ask a question was very different to the chilling stare they gave to me. I would strongly suggest managements of this hotel to keep an eye out for this and make sure they do not encourage racism specially when we all are paying guests which pay for their wages.
Reviewed August 23, 2013

Donna G. from United Kingdom
Stayed 7 nights in August 2013
Excellent hotel great experience
Room , service, staff attention excellent
It was amazing the staff were excellent , really helpful, the room was immaculate and kept spotless every day all in all a wonderful hotel to stay in
Reviewed August 23, 2013

Jens K. from Germany
Stayed 3 nights in July 2013
Just fantastic
View, view, view
It was simply amazing. Sure it isn't cheap, but overall it's a bargain. The role are stunning and the free minibar a great extra service.
Reviewed August 22, 2013

Dicky N. from Indonesia
Stayed one night in August 2013
entertanly cool atmosphere
cool place, well located, luxury city hotel
a full of joy with partner in the middle of the city crowd, pleasure to stay here and nice service
Reviewed August 21, 2013

Cynthia S. from United States
Families with young children
Stayed 3 nights in August 2013
Would stay there again.
Staff, customer service, wonderful shower!
Perfect. Our stay at Hotel Icon exceeded my expectations and impressed my husband. That says it all for me. If you can impress my husband we will most likely visit again.
Reviewed August 21, 2013

King K. from Hong Kong
Business travelers
Stayed 2 nights in July 2013
Very modern hotel with all up to date technology
IT design, location, Night life surroundings
Reviewed August 20, 2013

Alison C. from United Kingdom
Families with older children
Stayed 3 nights in August 2013
Amazing. The best hotel I have ever stayed at.
Club facilities, the design and charming staff.
It was even better than I was hoping for after reading previous reviews. The staff are attentive and go out of their way to get to know you and to take good care of you. Each day they asked what we would like to do and made suggestions to support any plans. The room was beautiful, very comfortable and spotlessly clean. The club experience is worth every penny. You spend your visit cocooned in a stylish and well designed club room on the 28th floor. After any time out in HK it is a gentle and soothing retreat with amazing views, fantastic hospitality and attentive staff. The only down side of the hotel is that it is so good you may find it difficult to leave and explore the sights of Hong Kong.
Reviewed August 20, 2013

Szeto J. from Hong Kong
Business travelers
Stayed one night in August 2013
Good location and good buffet
Good location, nice service and good restaurant around
This hotel looks good but always crowned, I saw agoda hotel discription wrote that it is habor view, but turn out the view is only little sea view. I was quite disappointed. I can't say the hotel or agoda is lying, but really only see very little sea view. So, turn out to be doesn't worth this price if they sea view price. However, the food is tasty.
Reviewed August 20, 2013

Katrina W. from Australia
Families with young children
Stayed 3 nights in August 2013
Modern hotel, beautiful rooms
club room, location
Loved this hotel although not cheap. Breakfast was amazing, eveything was presented so beautifully. Would stay here again
Reviewed August 19, 2013