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Recent customer comments

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based on 2741 reviews
  • Hotel Condition/Cleanliness 9.5
  • Facilities 9.4
  • Location 8.2
  • Room Comfort/Standard 9.2
  • Service 9.3
  • Value for Money 8.6
  • Food/Dining 8.5

Alison C.
United Kingdom
August 20, 2013
Amazing. The best hotel I have ever stayed at.
Club facilities, the design and charming staff.
It was even better than I was hoping for after reading previous reviews. The staff are attentive and go out of their way to get to know you and to take good care of you. Each day they asked what we would like to do and made suggestions to support any plans. The room was beautiful, very comfortable and spotlessly clean. The club experience is worth every penny. You spend your visit cocooned in a stylish and well designed club room on the 28th floor. After any time out in HK it is a gentle and soothing retreat with amazing views, fantastic hospitality and attentive staff. The only down side of the hotel is that it is so good you may find it difficult to leave and explore the sights of Hong Kong.

Szeto J.
Hong Kong
August 20, 2013
Good location and good buffet
Good location, nice service and good restaurant around
This hotel looks good but always crowned, I saw agoda hotel discription wrote that it is habor view, but turn out the view is only little sea view. I was quite disappointed. I can't say the hotel or agoda is lying, but really only see very little sea view. So, turn out to be doesn't worth this price if they sea view price. However, the food is tasty.

Katrina W.
August 19, 2013
Modern hotel, beautiful rooms
club room, location
Loved this hotel although not cheap. Breakfast was amazing, eveything was presented so beautifully. Would stay here again

Chaoyose P.
August 18, 2013
Great hotel
great service, friendly effective english speaking staffs
Very comfortable rooms, nice choice of buffet breakfast, new and clean rooms. Hotel not the best location but the hotel provides shuttle bus service every 15 mins to city centre.

Lorelie E.
August 18, 2013
It feels Like home stay
food architetural structure and design friendly staff
It was a fantastic stay, the fact is we are already missing the friendly staff and the food

Elizabeth W.
United States
August 18, 2013
Great luxury hotel in TST, Hong Kong
Excellent Service, great food at restaurants as well as room service, wonderful soaking tub in room. This hotel is exceptional.
Their basic 36 sq ft rooms are large for hong kong standards. The layout of the room is smart. The bathroom has a wonderful bathtub. The bed is extremely comfortable. We had dinner at their restaurant on the 28 floor, called Above and Beyond. The meal was fantastic along with the view of the hong kong harbor.

Mandy H.
August 16, 2013
good location and nice design with good views
location, comfort, and food.
Everything was fine untill the moment of checking-out. I checked out at the executive floor, but the receiption at the grond floor stopped my taxi for several minutes insisting I had not paid. At the end when problem figured, there was no decent apology from the staff at all.

August 14, 2013
Shopping walking near the beach
The best Hotel by money budget V. good service / Clean and big room also Free Bar and Internet Free Wi Fi in room even free extra bed for baby

Polly C.
Hong Kong
August 13, 2013
excellent experience
comfortable, convenience, friendly services
I had a wonderful experience at Hotel Icon. We normally spent our night at a local hotel to celebrate birtdays and anniversaries. This is our first time here at Hotel Icon. I was very pleased with the friend services. The room was wonderful, the bed was huge and confortable. This is really the first hotel I ever visited that had a mini bar in the room with snacks and drinks completely free of charge. The coffee was great. When booked this room here on agoda, I did left a message indicating that this is for the celenration of our anniversary, so I was so surprised that they treated us with a bottle of free red wine, also a greeting card signed by their staff. This is soooo sweet and you can really feel that they valued their customers. I mean the wine might not be something really expensive but it's the fact that they invest the time and effort to show us that they care! Out of the entire visit, the only thing that might not have satisfied me completely is the free wifi in the room. It was a bit slow and got disconnected couple of times....otherwise, this is by far the best local hotel I have visisted. I sure will come back again and recommend this to friends and family. Keep up the good services!!

xie F.
August 13, 2013
Nice hotel
Service attitude, pricing strategy and room renovation
It is a nice experience and I will visit this hotel again.