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Excellent 8.9
Based on 2713 reviews

Recent customer comments

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based on 2713 reviews
  • Hotel Condition/Cleanliness 9.5
  • Facilities 9.3
  • Location 8.2
  • Room Comfort/Standard 9.2
  • Service 9.3
  • Value for Money 8.6
  • Food/Dining 8.5

8.3 Shu H.
October 14, 2012
Nice Hotel with Good Service
Good Service and Location is Good.
this hotel is easily reached from airport. its conveniently located as its near 2 mtr stations (hung hom station and tst station). this is my 2nd stay in this hotel. this hotel is larger than any other hotels that i've stayed in hongkong so far. also, free shuttle bus service to the biggest shopping centre in tst is available. i will come to stay in his hotel again.

9 Pavel Z.
Czech Republic
October 14, 2012
clean new hotel with smile staff
best choice
Nice and great service near in HK shoping center,easy connect to airport,shuttle bus every 20 min or less is really good service off course free of charge for us

7.3 Amily Y.
October 14, 2012
Hip and cozy
Good service
Stayed in executive floor, like the minibar, stationary and the amenities! Overall hotel design is quite hip and the room is cozy. A little disadvantage of the hotel is don't have any mrt nearby and it is a distance to the town center, however, they shuttle bus hourly to the town center, thus, it is not a big problems. Nice breakfast at the restaurant, with variety of food.

5.3 James L.
United States
October 13, 2012
Great design and quality but very poor staff
Design and quality
Modern rooms but terrible service and rude staff. Was given wrong information several times. a great disappointment because of the dramatically poor service and comfort. Club rooms were a great waste of money - snacks were poor, public had access in evenings, and only complimentary tea and coffee during lunch. Not sure what we were getting.

9 Xiaoyu L.
October 12, 2012
New stylish hotel
Trendy deco. Easy location. Comfortable bed.
Nice stay. Room space is good. Location is easy to reach TST main shopping and restaurant area. Hotel deco is simple but trendy.

10 Michael S.
United Kingdom
October 10, 2012
Excellent and stylish hotel
Clean, modern, well situated
The Icon is a new and very stylish, clean and modern hotel. All its facilities are of 5 star quality, including all the bedroom and bathroom furnishings and fittings. The club floor (Above and Beyond) has food and drink of the finest quality along with a superb view over Hong Kong's Victoria Harbour. The welcome and service offered by the staff is superb. In short this s the best hotel I have stayed in for many years.

9.3 narelle C.
October 07, 2012
Surpassed it's reputation
Stylish,great service
I booked this hotel on the recommendations seen on trip advisor and it was everything that had been said and more. The service was attentive but not over the top, the attention to detail from the lobby to the room to the restaurants was fantastic. The living wall in the lobby is impressive, the rooms were large by Hong Kong standards, the bed was soft and the view from the club Harbour room was spectacular. We ate at the Chinese Restaurant on the 28th floor and the food was good and the service was great. Breakfast in the club lounge was so good that we ate far too much. They were very helpful in directing us to sites around Hong Kong. It was a great way to finish our holiday. The hotel is not on the main shopping strip and it a 5 - 10 min walk from the metro line. It has a shuttle bus to Nathan St which we caught but we caught taxi's back as they only cost us about $4 aus. We would highly recommend this hotel.

8.3 CHENG Y.
October 07, 2012
A great hotel
room space, decoration
One of the greatest hotel I have visited ever. The hotel has innovative decoration in many details. Especially love the wall plant on lobby ground, it's like a walking in a forest. The disadvantage is that the price is a bit high.

10 Janice S.
United Kingdom
October 06, 2012
Great hotel, the best ever, service with a smile
Rooms, food, staff, ambience
Fantastic stay, awesome rooms, good choice of food and very high standards Staff always willing to go that extra mile Will highly recommend Will definitely return

9.3 Emily C.
October 06, 2012
Young, modern and hip
vertical garden
We needed an overnight accommodation near Hung Hom Station to catch the first train to Guangzhou the next day. Hotel Icon was very new and very near.