Back to hotel info

Recent customer comments

Filter by traveler type

based on 2769 reviews
  • Cleanliness 9.5
  • Facilities 9.4
  • Location 8.2
  • Room Comfort/Standard 9.2
  • Service 9.3
  • Value for money 8.6
  • Food/Dining 8.5

Alastair A.
United Kingdom
October 27, 2012
excellent international hotel
freindly Englsih speaking staff. magnificent top floor restaurant.
an expensive option $$$ but one that delivers: 90%. very efficient and helpful staff.large rooms with stunning views. the top floor restaurant is magnificent for meetings and the lower floor restaurant is excellent as well. the only downside is the location - which is a constant problem in hk. but they have frequent shuttle buses. a 10 minute walk to mtr and mtr not well placed...but most travel by taxi everywhere.

Kerry B.
United Kingdom
October 26, 2012
Great hotel, great location, friendly helpful staf
Beautiful comfortable room
Great hotel great start to my holiday I want to return fabulous views of the harbour from my window

Markus G.
October 24, 2012
modern hotel, nice location
modern, and new, helpful staff, value for money
ICON hotel is a modern hotel, which shows how to make good business, and this is definitely value for money what you get there, actually it was not cheap, but compared to other facilities around there you at least get a nice place, and it starts from the check-in alrady, busy staff cares about you and bring all hotel facilities to you by explaining properly, the room itself is modern, not all is so practical, but all in all it is really nice, and you will feel well and comfortable.

Nicholas N.
October 19, 2012
New Hotel with Excellent Service and View!
Great view, excellent service, new and nice room!!
Totally enjoyed my stay with excellent service especially conceirge staff who chased after the shuttle bus to get us on board. Hotel is new and room is very nice and has excellent view!

Raymond C.
October 17, 2012
better than hyatt tst
Great service, great view, great amenities
I had a great time at Icon. Free mini bar which includes all the soft drinks and 1 can of beer. You can however do what we did... which is change them all for water since we don't drink soft drinks and alcohol. nice view up on the 28th floor... their lounge is opened to the public after 9PM so you can enjoy a drink or two and see great view. This hotel doesn't advertise anything that it can't deliver unlike some other hotels that shows a photo of their room which was taken 4 or 5 years ago. Also, this is my third stay in this hotel... and all three stays I can still see a part of the Victoria harbour and cars lining up for the tunnel. I love it... you can practically enjoy a cup of coffee and sit on the chair in your room and watch the harbour. I'm on the basic hotel room w/o the full harbour view. The only think I don't like is the cost... over $200/night Canadian... close to $250/night and sometimes $300/night Cdn!!! Lastly, I hope they have a membership where if you stay at their place every year, you get a discount or free upgrade etc. Currently they don't have that as they are not world wide recognized as one of the employees said to me. I really want to write a bad report so that they will not have such a high demand and thus will lower their fees but I just can't do it as they are so nice to me.

siok C.
October 15, 2012
very nice hotel
good service, but need to walk if u don't take the hotel shuttle bus

Shu H.
October 14, 2012
Nice Hotel with Good Service
Good Service and Location is Good.
this hotel is easily reached from airport. its conveniently located as its near 2 mtr stations (hung hom station and tst station). this is my 2nd stay in this hotel. this hotel is larger than any other hotels that i've stayed in hongkong so far. also, free shuttle bus service to the biggest shopping centre in tst is available. i will come to stay in his hotel again.

Pavel Z.
Czech Republic
October 14, 2012
clean new hotel with smile staff
best choice
Nice and great service near in HK shoping center,easy connect to airport,shuttle bus every 20 min or less is really good service off course free of charge for us

Amily Y.
October 14, 2012
Hip and cozy
Good service
Stayed in executive floor, like the minibar, stationary and the amenities! Overall hotel design is quite hip and the room is cozy. A little disadvantage of the hotel is don't have any mrt nearby and it is a distance to the town center, however, they shuttle bus hourly to the town center, thus, it is not a big problems. Nice breakfast at the restaurant, with variety of food.

James L.
United States
October 13, 2012
Great design and quality but very poor staff
Design and quality
Modern rooms but terrible service and rude staff. Was given wrong information several times. a great disappointment because of the dramatically poor service and comfort. Club rooms were a great waste of money - snacks were poor, public had access in evenings, and only complimentary tea and coffee during lunch. Not sure what we were getting.