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Verified traveler reviews

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Excellent



based on 2772 reviews
  • Cleanliness 9.5
  • Facilities 9.4
  • Location 8.2
  • Room Comfort/Standard 9.2
  • Service 9.3
  • Value for money 8.6
  • Food/Dining 8.5
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James L.
United States
October 13, 2012
Great design and quality but very poor staff
Design and quality
Modern rooms but terrible service and rude staff. Was given wrong information several times. a great disappointment because of the dramatically poor service and comfort. Club rooms were a great waste of money - snacks were poor, public had access in evenings, and only complimentary tea and coffee during lunch. Not sure what we were getting.

Xiaoyu L.
China
October 12, 2012
New stylish hotel
Trendy deco. Easy location. Comfortable bed.
Nice stay. Room space is good. Location is easy to reach TST main shopping and restaurant area. Hotel deco is simple but trendy.

Michael S.
United Kingdom
October 10, 2012
Excellent and stylish hotel
Clean, modern, well situated
The Icon is a new and very stylish, clean and modern hotel. All its facilities are of 5 star quality, including all the bedroom and bathroom furnishings and fittings. The club floor (Above and Beyond) has food and drink of the finest quality along with a superb view over Hong Kong's Victoria Harbour. The welcome and service offered by the staff is superb. In short this s the best hotel I have stayed in for many years.

narelle C.
Australia
October 07, 2012
Surpassed it's reputation
Stylish,great service
I booked this hotel on the recommendations seen on trip advisor and it was everything that had been said and more. The service was attentive but not over the top, the attention to detail from the lobby to the room to the restaurants was fantastic. The living wall in the lobby is impressive, the rooms were large by Hong Kong standards, the bed was soft and the view from the club Harbour room was spectacular. We ate at the Chinese Restaurant on the 28th floor and the food was good and the service was great. Breakfast in the club lounge was so good that we ate far too much. They were very helpful in directing us to sites around Hong Kong. It was a great way to finish our holiday. The hotel is not on the main shopping strip and it a 5 - 10 min walk from the metro line. It has a shuttle bus to Nathan St which we caught but we caught taxi's back as they only cost us about $4 aus. We would highly recommend this hotel.

CHENG Y.
China
October 07, 2012
A great hotel
room space, decoration
One of the greatest hotel I have visited ever. The hotel has innovative decoration in many details. Especially love the wall plant on lobby ground, it's like a walking in a forest. The disadvantage is that the price is a bit high.

Janice S.
United Kingdom
October 06, 2012
Great hotel, the best ever, service with a smile
Rooms, food, staff, ambience
Fantastic stay, awesome rooms, good choice of food and very high standards Staff always willing to go that extra mile Will highly recommend Will definitely return

Emily C.
Philippines
October 06, 2012
Young, modern and hip
vertical garden
We needed an overnight accommodation near Hung Hom Station to catch the first train to Guangzhou the next day. Hotel Icon was very new and very near.

shaozhong L.
China
October 03, 2012
super nice hotel
the room is enough big ,service is nice,
it is easy to go to metro station,and very convenience to go to shopping.the staff of hotel always keep smiling.my daughter like the enviroment very much.the trip of hongkong is wonderful,thank you for your service,if i have chance to go to hongkong again.i have to choose it again.

Byrne P.
Australia
October 03, 2012
awesome view rooms a little small
great location great facilities
I would stay at this hotel again.. well appointed rooms and facilities.. rooms a little small and room was not ready until 4pm which was annoying, friendly staff and good location .. 10 minute walk to Nathan rd

David B.
United States
October 02, 2012
Beautifully designed room. High quality everywhere
good area, high quality
This hotel is immaculate, in the center of Kowloon as easy transport to all of Hong Kong. The decore is simple,, ultra modern, but done with beauty and warmth. Nice touches everywhere in the room. I would return next stop on Hong Kong.