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Excellent 8.9
Based on 2736 reviews

Recent customer comments

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Excellent



based on 2736 reviews
  • Hotel Condition/Cleanliness 9.5
  • Facilities 9.4
  • Location 8.2
  • Room Comfort/Standard 9.2
  • Service 9.3
  • Value for Money 8.6
  • Food/Dining 8.5

AKIHIKO H.
Japan
October 18, 2015
good n clean place to stay
good staff n cleanliness
All the staff are friendly n hard working.

AKIHIKO H.
Japan
October 18, 2015
clean room, very good staff
good staff n location
Alk the staff are very friendly n work very well.

Chuen S.
Singapore
October 04, 2015
Bad WiFi stability and speed
Free mini bar, free use of phone and refreshing design.
I have stayed here several times and the experience has been good. But in my recent stay, the WiFi is unstable and slow. When I told the receptionist, she doesn't seem interested to fix it and told me it could be due to peak hour (at 12 noon?!). Crap answer to an IT professional. I repeated the same issue to another lady called Crystal Young when I checked out so I hope she will work on it. Good Internet connection is important to business traveler as we need to clear email after a long day running meetings. If the same persist in my next trip, hotel icon is out of my hotel choices forever.

LEE L.
Hong Kong
September 29, 2015
Keep high standard
polite staffs, clean room, good location

BOER D.
China
September 28, 2015
New hotel in town
Room service, the decoration and the location

Shiho N.
Japan
September 28, 2015
Great Hotel
Breakfast at the Market, swimming pool and Concierge Desk
We loved our stay at Hotel Icon. Even before arriving at the hotel, the concierge desk was prompt, responsive and very helpful in securing ones of best restaurants in Hong Kong. They also recommended great restaurants once we got there. Although it is a bit of a walk from Tsim Sha Tsui, we did not find it inconvenient as there are shuttle bus services every 20 minutes. We loved our spacious suite but felt like the club lounge could be better (including the setting, food and champagne). I also thought that they could upgrade the uniform of the personnel. However, overall very very happy with the stay.

Diana L.
Australia
September 25, 2015
A true 5-star!
1. the staff were fabulous; 2. they thought of innovative ways to make our stay better (better than other chain hotels have - and I travel frequently); and 3. the rooms were spacious and beautiful.
Wonderful. Magnificent. Well done, Hotel Icon. Your reputation for training hospitality staff does not, in any way, compromise the guest experience. If anything, it enhances it.

Ralph V.
Philippines
September 22, 2015
great hotel
room, view, everything
it was very pleasant i stayed there for my bday and they gave a surprise .thanks for a great stay

Jacqueline O.
New Zealand
September 21, 2015
Trendy, Quirky, Welcoming and Great Value.......
Caring, positive welcoming staff, excellent facilities, great position.
Our stay was 'perfect' in every sense of the word from the moment we checked in which was too early to be shown to our room but that was not a problem as we were given access to the 9th floor facilities which were more than we could have hoped for with a 'day room' with complimentary drinks, fresh fruit etc and day beds with free internet access and phone chargers at our disposal - then there was the wonderful outdoor pool facilities with full bathroom/changing facilities which we were invited/ encouraged to use until such time when we were able to gain access to our beautiful modern well equipped and wonderfully presented room with so many 'extras' made available to us ie free mobile phone, a daily stocked drinks fridge, coffee and tea making facilities, a generous sized bathroom with a seperate bath and the most sumptuous huge very comfortable bed. We thought we had died and gone to heaven until we looked out of our 16th storey window and saw the rest of Hong Kong and it's seething mass of humanity bustling in the streets below! We also partook of two most substantial breakfasts which was served in the aptly named 'The Market' which catered for every taste and amazing variety of fare. As our outward flight didn't leave until well after check out time once again we were very generously given access to the 9th floor facilities and our baggage safely stored until our departure. We were overwhelmed by the warmth, welcome and hospitable helpful staff and their enthusiasm that our stay would be the best they could provide - it exceeded our expectations! We found the shuttle service both bus and water taxi excellent and a 'bonus' during our visit - thank you Hotel Icon.

Haslinah H.
Singapore
September 20, 2015
Situated as boring location
Big room, harbor view and free phone for international calls
The area around the hotel is quite boring. The DFS shopping centre is just opposite the hotel but not for travelers who are not keen on buying luxury goods. No other main shopping centre nearby. Food selection outside the hotel is also limited. Nearest mtr station is about 5-10mins walk and very crowded.