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Recent customer comments

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based on 2769 reviews
  • Hotel Condition/Cleanliness 9.5
  • Facilities 9.4
  • Location 8.2
  • Room Comfort/Standard 9.2
  • Service 9.3
  • Value for Money 8.6
  • Food/Dining 8.5
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Carlson L.
May 02, 2012
Comfortable, Convenient and Friendly staff
Location, good fittings, friendly and helpful staff
It is a relatively new hotel and the young staff are keen to be helpful. There are good restaurants - both upmarket ones and cheap local eateries opened. Supermarkets, laundries, MTR station are near by. Even a cinema is opposite the hotel. The beds are comfortable and the bathroom is large. Easy to cross to Hong Kong Island as the tunnel is nearby. Short walk to major shopping centers.

Kevin L.
May 02, 2012
Great location + views + facilities, very modern
Good service, boutique design
Booked the club suite. Came with free flow minibar which included beer and soft drinks. The suite is big enough for a small party - comes with a semi-circle couch, coffee table and large screen TV. Design is closer to what you would expect from a moden hotel, e.g. W Hotel rather than a traditional one, e.g. Peninsula Hotel. 270 degree views of HK Island. Breakfast for 2 was also included. Checkin was done at the club level - staff were very friendly and helpful.

Jason R.
April 30, 2012
Great location, ammenities & helpful staff.
Beautiful club lounge, both what was offered and the view of the harbor
From start to finish, everything was a pleasure. Everything ran smoothly. Complimentary mini bar and coffee machine in room as well as extended club floor servicing hours compared to most other hotels. Happy our was about 3 or so hours long!

Karen Q.
April 27, 2012
Very nice hotel good service
good shuttle service and close to restaurants modern decor nice comfortable bed
Very enjoyable and comfortable room All the staff were very polite and helpful

Dhawi A.
Saudi Arabia
April 27, 2012
nice hotel
all thing was nice
the stay was nice and i like the hotel , the breakfast had virity of food and the staff was helpfull

Su X.
April 26, 2012
this is a new morden hotel
best service best location best shopping
i really like icon hotel in hk this is my best memory in hk this time. hotel room really nice and morden for young people. and also there are have many nice staff work there it will be a nice choice to stey in hk i will be back there again next time。

April 25, 2012
Beautiful hotel, great facilities, smiling service
new hotel, complimentary internet and minibar, free shuttle to tst, close to hung hom mtr, great views
the service was excellent from in room check in to locating a lost passport left in the transfer limousine. the complimentary minibar, internet and nespresso coffee made it easy to do business in comfort. the location is a little out of the way but the free shuttle to tst and close access to mtr keeps you connected. views from harbour rooms are fantastic.

Peter L.
April 24, 2012
Fantastic hotel all round!
Decor, service, location, ambience
This is a truly luxury hotel. You can tell by the fact that the lobby even *smelled* amazing! Everything from the service to the pool was top class. The room was gorgeous, the bed extremely comfortable. The view was incredible! Unfortunately I can't comment on the food, as we didn't stay long enough to try out the restaurant. We did have a cocktail or two in the bar, and it was delicious. The TV system was a bit buggy, but they did say that this was the first time they'd tried it out (they had a mirror-screen set up). They apologised for the mirror-screen not working properly. It worked enough so that we could see flight times, our bill, and weather. Just not a movie - but for that we had our laptop. The bathroom needed more light. Just a minor comment I also made to the front desk on the way out. The hotel is the perfect distance from Hung Hom station, and also East TST and TST. When it's too hot to walk the ten minutes, the free shuttle makes it easy to get there in comfort. I loved my stay at the Icon, and I can't wait to go back to HK so we can stay again.

Steven B.
United Kingdom
April 22, 2012
New hotel, excellent facilities, excellent staff
Great hotel, free shuttle bus to ferry, malls. Helpful friendly staff. Felt like it should cost three times as much. Loved the in room checkin when you have just come off a long flight. Free internet and minibar.

Jong K.
United States
April 21, 2012
Great hotel facilities and very attentive staff.
Great bed and pillows...
modern decor with all the comforts that really matter: great bed, pillows and comforter. bath tub with tv is a nice touch. very attentive and accommodating staff. location is not the greatest but their shuttle service makes up for it. definitely coming back.