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Recent customer comments

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based on 2769 reviews
  • Hotel Condition/Cleanliness 9.5
  • Facilities 9.4
  • Location 8.2
  • Room Comfort/Standard 9.2
  • Service 9.3
  • Value for Money 8.6
  • Food/Dining 8.5

Alvin B.
April 11, 2012
Nice new hotel with amazing service & value
Great service & modern faclities and amazing value
This was our second stay in 2 weeks and loved it so much that we cancelled a stay with another hotel just so we could extend with Hotel Icon - and we were glad we did. Enough said really...

pornkamon P.
April 11, 2012
Lovely hotel. It very near center.
Selling pointh
Lovely hotel. It very near center. Reception very good. Near MRT.

Susan T.
United States
April 11, 2012
A great hotel that has it all
big rooms, attentive service, close to mtr
icon exceeded expectations during our stay in hk. the room was spacious and luxurious. the pool/gym faces the harbor, offering a great view while you work out/relax. we arrived in hk early in the morning, and since it was too early to check in, was offered usage to a lounge area where we could freshen up and grab a few refreshments before we started our day sightseeing. service was especially attentive, as most of the staff are students from the hk polytechnic hotel mgmt school located adjacent to the hotel. after a long day of sightseeing/eating in the bustling streets of hk, it was nice to come back to a haven that was icon.

United States
April 11, 2012
Nice hotel in great location.
Nice lobby, great location, good customer service.
Great hotel to stay at if all you are looking to do is sightsee, visit local museums, eat, and drink. No need to take taxi anywhere as most places are within walking distance. Would recommend to stay here for couples weekend, or to just have fun. Would stay again.

tet H.
April 11, 2012
Unexpectedly Nice Hotel
View from the room
Nice modern room with perfect view of the city and harbour. The room is clean and the bed is comfortable. The performance of the staffs is better than expected.

ritu K.
April 09, 2012
Great view from the pool side...
Contemporarily done up rooms, Great food and ambience at the restaurants, Pool water at fixed lukewarm temperature, Quite close to Nathan road , 5 minutes drive to ferry terminal...
having been to hongkong before, wanted to experience staying at the kowloon side and we couldn't have chosen a better hotel..the hotel is aesthetically pleasing, the service staff are warm and friendly and the rooms despite being not so large, were perfect for our family of four (kids aged 8 & 5)..i think the space was very well utilized for the bathroom too .. we had a la carte meals at the market & the green- and thoroughly enjoyed them. didn't try it but i think the set lunch @ the green for ~hkd is a good value for money. the hotel runs a shuttle every 20 minutes to take you to the ferry terminal/ mtr station but it's equally easy & not too expensive to take the taxi..if you enjoy walking, nathan road is a about 7 -10 minutes walk. saving the best for the last- the most amazing part is the pool..!! the views from the poolside are the best ones of the hk skyline and you can even see the daily laser show while relaxing by the poolside..the water is kept at a constant temperature of 28 deg centigrade and despite being chilly outside, the kids were able to enjoy the pool to the max !! i'd go back for sure !..highly recommended...

pierre-luc R.
April 08, 2012
great hotel but a bit overrated, great service
clean, new, view, service
good hotel, food is good, location is not the best hard to go to hong kong iland, the service is impecable.

April 07, 2012
Exceptional hotel with service to match
value for money
We arrived very early in the morning but it was no problem to the hotel with personel check in on the club level and they looked after our bags while we stretched our legs after the flight. The free shuttle to the Peninsular and Harbour City was great. Very friendly staff and the service was fantastic and nothing was too much trouble. Views from the Club Harbour 36 room were great as was the free extras like mini bar, laundry, cocktails. Overal a very good room. Food in the Above and Beyond chinese restaurant was fantastic with service to match.

Sheryl P.
April 07, 2012
Nice hotel but location far walk to the MTR
Modern room
Arrived early and was given a room, only to find out it was for guests with special requirements. In other words room was for elderly or sick. I was informed that room was same except for the shower which was "bigger" apparently everything about the shower/ toilet was not the same as a regular room. Was disappointed and requested to be transferred.

Niall B.
April 06, 2012
Great hotel with wonderful views, poor location
Views of laser light show each evening, nice rooms
we booked a harbour club 36 room and thought the room was very nice - good size with wonderful views. breakfast in club room on top floor was good each morning. we ate in the restaurant one evening which wasn't so good. the meal started out well but seemed to deteriorate with each passing course. not awful, but there are better hotel restaurants on that side of the harbour. the location of the hotel also lets it down, as you will have to walk about 10 mins to east tst mtr station and then walk another 10 mins along travelators just to get to tst mtr station before you can board an mtr train into central. again, it's do-able - just an inconvenience if you're planning on spending most of your visit on hong kong island, as we were. nevertheless, the staff were very friendly and it was an enjoyable stay overall.