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Excellent 8.9
Based on 2709 reviews

Recent customer comments

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Excellent



based on 2709 reviews
  • Hotel Condition/Cleanliness 9.5
  • Facilities 9.4
  • Location 8.2
  • Room Comfort/Standard 9.2
  • Staff Performance 9.3
  • Value for Money 8.6
  • Food/Dining 8.5

8.8 Adrian P.
Singapore
May 23, 2016
Shopping Trip
Very polite staff

8 Richard J.
United Kingdom
May 16, 2016
Rather expensive by worth it
Really nice hotel, a tad expensive to what I'm usually used to by absolutely no faults with the service or accommodation. The Nespresso in the room is always a nice bonus.

9.2 HYUNA L.
South Korea
May 10, 2016
It was amazing travel with hotel icon
I came back to my country yesterday. It was so wonderful travel because hotel icon. Especially, hotel mannager's attitude was very good.It was First time when I arrived , I was so nerverous in hong kong travel. But, kindness hotel people care about me last day. I appreciate, Thank you so much : )

8 Chin M.
Malaysia
May 07, 2016
Good stay
Will be good if the poolside operating hours extended to 11pm.

3.6 nicolas T.
Australia
April 30, 2016
Disappointing
Had to change my dates and the hotel was totally uncooperative

9.2 SUSAN T.
Malaysia
April 26, 2016
A hotel which goes the extra mile to make their guests feel welcome
My husband and I were on a leisure trip to Hong Kong with my elderly parents and this hotel was just perfect for our 4 nights in this city. We picked Icon pretty much because of the rave reviews it got from its previous guests and now we can add our own reviews. We had a great stay at the Icon. It seemed to us, so much thought have been put into all the details that makes the guest feel welcome and at home. Handy the smart phone that came with every room was really 'handy' when we needed to call each other, or to the concierge, or to map out the next Eat venue. I enjoyed the daily Hong Kong TO DO 'articles' on Handy too. In the rooms, we loved the look, the feel, the design that went into it. The only design flaw could be that the bathroom can get really wet after each shower, so the bath mat is always soaking wet at the end of each night! We enjoyed the complimentary mini bar which could be stocked with contents tailored to your likes. We asked for more water, no soda and no juice. My husband enjoyed the two cans of beer they restocked the mini bar each day. And I enjoyed the mini packs of M&Ms. They were small luxuries we enjoyed at the end of each day... before getting ready to go out for dinner. The location of the hotel, we feel, is ideal for a visit to a busy metropolitan like Hong Kong. It is not smacked in the middle of crowds and peddlers of illegal & counterfeit goods, but just a bit away where if you wanted, you could walk 10-15 minutes and find yourself in front of the Peninsula Hotel. It seemed, for many guests, including ourselves, the frequent and free shuttle service between Icon and the Peninsular & Harbour City Mall is super convenient as it allows us the luxury of merging into the tourist 'mess' whenever we feel like it and yet it allows us to detach from 'the chaos' before it overwhelms us. We also enjoyed the bar on the 28th floor every night we were there appreciating the late happy hour drinks on the weekend nights. We dined twice at th

10 Xiaoming Z.
China
April 26, 2016
Ok
Ok

8 Xiaoming Z.
China
April 26, 2016
Ok
Ok

8 Xiaoming Z.
China
April 26, 2016
Ok
Ok

8.8 VUONG N.
Australia
April 25, 2016
Highly recommended
Great staff, large gym facilities with harbour view, food at the restaurants were very nice and highly recommend the Chinese restaurant Above and Beyond on the 28th floor