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Excellent 8.9
Based on 1083 reviews

Recent customer comments

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based on 1083 reviews
  • Hotel Condition/Cleanliness 9.3
  • Facilities 8.7
  • Location 9.5
  • Room Comfort/Standard 9.1
  • Service 8.9
  • Value for Money 8.2
  • Food/Dining 8.4

Lenny S.
April 19, 2016
Everything was awesome. Worth returning for another trip!

Robert C.
April 18, 2016
Nice Location and luxury Hotel

Rainer S.
April 14, 2016
Very nice
Like it

Kartika A.
April 07, 2016
location, comfort, modern
It was a memorable stay. Recommend for having rest and enjoy hotel's facilities.

Saptarina K.
April 01, 2016
Hoping for a bigger room
Kempinski always be the choice for city pleasure time. Perfect room and location. However, a bit disappointed with info mentioned on Agoda when booked the room. It says "grand deluxe" but we get deluxe room instead. Hope the info won't misleading next time.

nugroho U.
March 30, 2016
Right at the heart of the city
Location, comfort, food
No complaints, perfect as always.

March 23, 2016
Excellent stay
I have enjoyed the stay and specialty the hotel attached to shopping mall

Yasmin A.
March 20, 2016
Excellent Experience
Whilst most 5 star rating hotels can match up with cleanliness, location and facilities, the level of staff service would be distinguishing factor. Kempinski offered top notch service from reception to housekeeping to concierge to F&B and even its Spa. Wiki from Concierge service assisted my family in making free phone calls, no questions asked. F&B manager gladly obliged by parents with a complimentary box of local herbal tea after they tasted and liked it. No aspect of our 4 day stay fell short of expectation. Well done!

Amin T.
March 20, 2016
Great location and service
Overall its a pleasant stay at this hotel. They have so many facilities for children, and the shopping mall just minutes away

Hesty H.
March 08, 2016
Very exclusive hotel with the big room
Room, location, hotel
Very exclusive hotel, room is big, good connection of wifi