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Hotel Istana Kuala Lumpur City Center

73 Jalan Raja Chulan, KLCC, Kuala Lumpur, Malaysia 50200 (Show on map)

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"Good location: next Raja Chulan Mỏnorail, value of money,..."

  • Hang, Vietnam
  • July 26, 2015
  • Area: KLCC
  • Rooms : 505
  • Free Wi-Fi

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Room Types
Club Room with Breakfast
Club Room Super Saver
Club Room
Deluxe With Breakfast
Deluxe Super Saver
Deluxe Room Only
Club Suite with Breakfast
Club Suite
Club Suite Super Saver


When would you like to stay at this hotel?

Features of Hotel Istana Kuala Lumpur City Center

24-hour front desk

24-hour room service

airport transfer



business center

car hire

car park

coffee shop


currency exchange


executive floor

express check-in/check-out

family room

laundry service

luggage storage

meeting facilities




room service

safety deposit boxes


smoking area

Sports and Recreation

fitness center


hot tub


outdoor pool





free Wi-Fi in all rooms

Wi-Fi in public areas


car park

valet parking

Languages Spoken




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Hotel Istana Kuala Lumpur City Center is ideally situated on four acres of land with a host of shopping facilities on its doorstep. Within walking distance from the famous Bintang Walk, well-known for its major shopping malls, Hotel Istana Kuala Lumpur City Center is also in the heart of the city’s various entertainment nightspots and financial districts. The government’s new administrative center, Putrajaya, and the Multimedia Super Corridor are also both within easy reach. This property offers 513 comfortable, fully furnished rooms. Each comes with broadband internet access, a widescreen TV, and tea/coffee making facilities. The fitness center, spa, and swimming pool can be used for all guests’ relaxation needs. Hotel Istana Kuala Lumpur City Center is ideally situated on four acres of land with a host of shopping facilities on its ... see more
Airport transfer is available at an additional charge. In order to reserve the transfer, please inform the property of your arrival details prior to arrival.

Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s)
Stay for free if using existing bedding.

Guests over 3 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

When booking more than 5 rooms, different policies and additional supplements may apply.

Airport Transfer Fee
250.00 MYR

Breakfast Charge (when not included in room rate)
52.20 MYR

Check-In From
2:00 PM

Check-Out Until
12:00 PM

Distance from City Center
1 km

Distance to Airport
65 km

Internet Usage Fee
60 MYR

Non-Smoking Rooms / Floors

Number of Bars

Number of Floors

Number of Restaurants

Number of Rooms

Reception Open Until

Room Voltage

Time to Airport (Minutes)

Year Hotel Built

Year Hotel Last Renovated

Recent customer comments

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from 4172 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (4172)
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Muztaba S. Families with young children Bangladesh, July 29, 2015

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Soon W. Business travelers Singapore, July 29, 2015
Nice room

near shopping
breakfast not so great
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Mahek T. Business travelers United Arab Emirates, July 29, 2015
Pleasant stay in a good locationm

upgrade..location and staff
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Chor C. Families with older children Singapore, July 27, 2015
Stained towels, Horrible service

Close proximity to Bukit Bintang
Stayed at the hotel for 2 nights and on both days, the bath linen (hand, face, bath towels) were stained with with something brown. I initially thought that it was just a permanent stain and continued using the towels. However, to my horror, I realised that when i wiped myself after a shower, the brown stains came off as well! It was obviously not washed properly to begin with! I immediately requested for a new set of linen and like before it was stained. It was only on the second request when i got a set of properly washed towels. This isn't an isolated incident as on the second day after my room was made up, I noticed that once again, the towels were stained. The nightmare didn't just end at the towels. On my last day, I left my room at 9am for breakfast, brining with me my luggage. I however had some items left behind and hence did not want to checkout until 12pm (the agreed checkout time). At 11am, I retuned to my room to pick up the remaining items and to check out. However, I found out that the room was empty and all my personal belongings had been thrown into the cleaner's bin outside the room! I approached the cleaning staff and the stated that she thought that I had already checked out! These incidents have left me very disappointed with an establishment which claims to have a 5-star rating! I am a frequent traveller and have stayed in hotels with much lower ratings but with a much higher service and hygiene standards. I have left my feedback at the checkout counter but nothing has been done to address them.
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Hang V. Families with young children Vietnam, July 26, 2015
Amazing experience in KUL

Good location: next Raja Chulan Mỏnorail, value of money, nice staff,
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Cheryl T. Families with older children Australia, July 23, 2015
Great location and friendly staff

Breakfast was fantastic, staff were friendly and rooms were clean and spacious
This hotel is near the shopping hub and a short free bus ride to China Town markets. The undercover walkway to Petrontas Towers is just the road and a very easy walk. So location is perfect. The breakfast buffet was delightful with many international areas and a large western section. We found Kuala Lumpur the most expensive city in Malaysia so we were glad we were only here for a few nights. The markets were very cheap for rip offs of course which our older kids delighted in. Taxi ride from KILA2 to Istana is about 200RM for 5 people and luggage which was only 25 RM more than catching the express train then we would have had to get to the hotel from station, so taxi was the best bet.
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Bee B. Business travelers Singapore, July 23, 2015
very poor house keeping and maintenance.

location but very difficult to access.
Disappointed. Bathroom floor leaking, old dirty towels, no shampoo or body lotion.
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Novy W. Business travelers Indonesia, July 23, 2015

good design
Rooms were clean and simple but Water for bathing very green
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Dauda Z. Couples Nigeria, July 22, 2015
Really Good hotel

Location, food, service
It was awesome
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Chin Y. Families with young children Malaysia, July 19, 2015
It's a great hotel to stay in Kuala Lumpur City

Clean, comfort, location
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What's nearby? / Directions

What's nearby?
  • Chinatown
  • Jade Museum
  • KL Tower
  • Istana Negara
  • Merdeka Square
  • Numismatic Museum
  • KL Memorial Library
  • Lake Gardens

From Kuala Lumpur International Airport:
Take Besi Highway heading towards Kuala Lumpur.
Take Jalan Tun Razak and turn left to follow Bukit Bintang.

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Customers like this hotel for:
Nearest transport:
  • Monorail Station - Raja Chulan (0.1 Km / 2 min walk)
Area recommended for:
  • business
  • restaurants
  • shopping
Distance to airport:
  • Subang Airport (17.3 Km)
  • Kuala Lumpur International Airport (44.8 Km)
Customer comments:
  • "Big bathroom" , "Close to transportation" , "Helpful staff" , "Spacious rooms"
Top attractions in the area:
  • Jalan Changkat Bukit Bintang (0.3 Km / 4 min walk)
  • Bintang Walk (0.4 Km / 5 min walk)
  • Lot 10 Mall (0.4 Km / 5 min walk)
  • Pavillion Mall (0.4 Km / 5 min walk)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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