2015
Excellent 8.1
Based on 4758 reviews

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About Hotel Istana Kuala Lumpur City Center

Description

The 5-star, 23-story Hotel Istana Kuala Lumpur City Center is centrally located at Jalan Raja Chulan in Kuala Lumpur’s prestigious Golden Triangle. Renowned shopping malls such as Pavilion, Lot 10, Starhill, Suria KLCC, and Changkat Bukit Bintang entertainment hub are at its doorstep. KLCC Convention Centre and the Petronas Twin Towers are a 10-minute walk via the Skybridge. It has an efficient road and rail transport and limousine service, while KL International Airport is an hour’s drive away.

The hotel has 515 well-appointed guestrooms and suites with complimentary Wi-Fi throughout the hotel premises - perfect for leisure and business travelers. Other facilities include a Grand Ballroom, 19 function rooms, 5 food and beverage outlets, a fitness center, swimming pool, sauna, Jacuzzi, and a spa.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • valet parking
  • car park
  • airport transfer
  • car hire

Fitness & recreation

  • fitness center
  • sauna
  • spa
  • massage
  • steamroom

Swimming & soaking

  • hot tub
  • outdoor pool

Food & beverage

  • 24-hour room service
  • room service
  • restaurant(s)
  • coffee shop
  • poolside bar
  • bar

Pets

  • pets allowed

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • private check in/check out
  • express check-in/check-out
  • luggage storage
  • babysitting
  • newspapers
  • concierge

On-site facilities

  • family room
  • garden
  • elevator
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • currency exchange

Languages Spoken

  • English
  • Malay
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Policies

Airport transfer is available at an additional charge. In order to reserve the transfer, please inform the property of your arrival details prior to arrival.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s) Stay for free if using existing bedding.
  • Guests over 3 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 250.00 MYR
Breakfast Charge (when not included in room rate): 54.00 MYR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 1 km
Distance to Airport: 65 km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 2
Number of Floors: 20
Number of Restaurants: 2
Number of Rooms : 515
Reception Open Until: 12:59AM
Room Voltage: 230
Time to Airport (Minutes): 45
Year Hotel Built: 1992
Year Hotel Last Renovated: 2009
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Recent customer comments

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Excellent



  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Ho N.
Hong Kong
July 22, 2016
Good place to stay.
The staff is so kind and helpful.

Gregory W.
Australia
July 22, 2016
Great club lounge and restaurant staff
A most enjoyable stay, with great staff and a welcoming feel. Terrific location in Bukit Bintang. Nice breakfast spread!

Shoji M.
Australia
July 19, 2016
feedback
We turned off air conditon before we leave at room. but when we back room was too cold....

Venkata A.
India
July 18, 2016
Review of Hotel istana
The rooms are comfortable and clean. The location with easy access to malls and restaurants and easy access to cabs makes this an ideal location for business travellers.

RAMI A.
Saudi Arabia
July 17, 2016
nice location
Istana may be an old hotel, but it has gone through refurbishing. The hotel situated at the heart Kuala Lumpur,Good location..overpriced..old interior..clean. Staff (front desk) are great.few minutes walk from the Pavilion shopping mall and Raja Chulan LRT.The breakfast very good, tasty and quite a lot of choices.

RAMI A.
Saudi Arabia
July 17, 2016
nice
Istana may be an old hotel, but it has gone through refurbishing. The hotel situated at the heart Kuala Lumpur,Good location..overpriced..old interior..clean. Staff (front desk) are great.few minutes walk from the Pavilion shopping mall and Raja Chulan LRT.The breakfast very good, tasty and quite a lot of choices.

Shengjing M.
Singapore
July 16, 2016
Overall good
Good compare with others nearby

GOH M.
Singapore
July 15, 2016
Pleasant
very happy and pleasant stay

Shahminan A.
Brunei Darussalam
July 14, 2016
Good Location and Fantastic restaurant
Hotel nicely located with good hotel facility

Stephanie W.
Australia
July 13, 2016
Not a 5 star hotel as advertised
We walked into the lobby which is magnificent and ornate. That is where the 5 star stops.We were shown to our rooms. The first thing I noticed when we entered the room it was quite old and in need of being renovated. This is definitely not a 5 star hotel. The bed were two twins put together. The linen on the bed was tinged grey not white. To make matters worse I don't think that the doona cover had been washed,as there were still make up stains on it. I complained to the manager who was really attentive to our concerns. We were moved to another wing of the hotel which felt a little cleaner, doona cover still grey not white and so were the bath towels. I would not recommend this hotel. I ask you Agoda is the standard rating of hotels different in Malaysia to other places in the world


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