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Recent customer comments

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All reviews (4694)

Business travelers (898)

Couples (1912)

Solo travelers (658)

Families with young children (548)

Families with older children (332)

Groups (347)

Excellent
8.1
based on 4694 reviews
Hotel Condition/Cleanliness
8.0
Facilities
7.9
Location
8.8
Room Comfort/Standard
8.1
Staff Performance
8.0
Value for Money
8.0
Food/Dining
7.7

8 Schierer R.
Germany
March 25, 2016
Nice hotel but improvements are needed
- Good location - friendly but slow and inefficient check-in - lost room card needs to be paid at 20RM

10 zainuddin M.
Malaysia
March 25, 2016
There is no other hotel in my mind
Friendly Comfortable and marvelous
I'm feel cool

8.4 Steven T.
Singapore
April 10, 2016
Opinion
Stayed at Club room. The A/C in my room is extremely cold even though I have off it. The lightings inside the room,desk or bedside is not bright enough to do my work. However, the staff were very friendly and good location.

7.6 JEAN L.
Singapore
May 20, 2016
Pleasant, Near to Pavilion, Maintained Standard
This is my third time staying in Istana. Staff is as friendly and helpful as ever. Priority check in was a Breeze. Room was clean and everything needed was provided. Walking distance to Pavilion Shopping Centre. Located near monorail station. Breakfast was good. Overall they maintained their standard and pricing was reasonable.

10 BYUNG K.
South Korea
March 21, 2016
good
Comfotable

8 CHIN T.
Malaysia
March 16, 2016
nice location
location, reception counter customer service, room comfotable
very good only the hairdryer was too old

8 mamdouh E.
United Kingdom
March 14, 2016
Maid should give water even we have to check out
Room clean, service staff good
Yes, we were happy

8.8 wisarut S.
Thailand
March 18, 2016
good service
Staff friendly and the room comfortable.

6.8 CHONG K.
Malaysia
March 12, 2016
good location
price can be reduce a bit

10 Mohamad W.
Malaysia
March 18, 2016
Great Location & real value for money
Ideal for tourist & business traveller