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Excellent 8.1
Based on 4765 reviews

Recent customer comments

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based on 4765 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Chee N.
December 29, 2013
A great city hotel in convenient location
Location, Service, Breakfast
Istana Hotel has maintained its standards as one of the top 5 star hotels in KL city centre. Though the rooms need a bit of refreshment, they are generous in size and clean. The bathrooms are very spacious and well appointed, tough some of the fittings need servicing and some design elements need a relook. A nice hotel to stay for a short break in KL.

December 28, 2013
Affordable, friendliness,
It was a very family affair - celebrating our dad's 73rd birthday - all the way from Australia

andrea M.
December 28, 2013
Convenient for the exhibition center
Centrally located
Centrally located convenient for restaurant business n nightlife, friendly staff n big room

Rynaldo W.
December 27, 2013
Walking distance to everywhere
Comfortable convenient, great value
Very comfortable rooms and walking distance to everywhere, including KLCC and Bukit Bintang

Rynaldo W.
December 27, 2013
Great value with easy walk to KLCC & Bukit Bintang
Convenient, luxurious, good value
Great, but need to go down to lobby for wifi internet.

low G.
December 27, 2013
Clean room
room size, cleanliness, spacious
This was our second stay in this hotel. This time there is a safe box in the room and the kettle was in working condition compare to our previous stay though it did not bother us much. But in today environment no Wi-Fi in a five star hotel is quite unheard of.

low G.
December 27, 2013
A pleasant stay
away from busy street, spacious room and friendly staff
Check in was without much delay. Room was spacious and clean and well maintained but a bit dated. Was disappointed that there was no Wi-Fi and safety box in the room but it was advertised as available in the room when we booked through agent. For the price we paid , we expect free breakfast and Wi-Fi.

Ei K.
December 26, 2013
value for money
clean room, close to shopping areas, friendly staffs

Pei C.
December 23, 2013
Good location, friendly staff, comfortable bed
Basically I like the location very much. Room is clean and big. Staff are helpful. Worth the money.

sanmugam K.
December 21, 2013
Good but not up to 5 star level
Location nearest to public transport(LRT), nearest to large shopping mall
waited for my 2nd room until 7pm. Very poor service . A lot of trainee staff but unable to speek proper English. Location of hotel is near to public transport, large shopping mall and walking distance to Bikit Bintang. The hotel located nearest to jalan P Ramlee where most clubbing and active night live happining