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Hotel Istana Kuala Lumpur City Center

73 Jalan Raja Chulan, KLCC, Kuala Lumpur, Malaysia 50200 (Show on map)

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Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Exterior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Billiard Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Exterior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Guest Room Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Guest Room Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Buffet Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Spa
Area: KLCC Number of Rooms: 505
Free Wi-Fi

Recent customer reviews

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Very Good

8.0

based on
3911 reviews

Value for Money
7.9
Location
8.8
Staff Performance
7.9
Hotel Condition/Cleanliness
7.9
Room Comfort/Standard
8.0
Food/Dining
7.7
All reviews (3911)
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Di L. Couples Australia, November 21, 2012
Great service, great location.

Very convenient location, centre of Kuala Lumpur
10
Excellent service, greeted at the lobby while friendly staff. Very clean and beautiful interior. Very happy with our stay. No complaints. Great location, just 10 mins walk to Pavillion Shopping Centre, and 15 mins walk to KLCC Suria Shopping centre & Aquaria. Lots of street food, just behind the hotel.
Restaurant Tip: Lots of street food including seafood along Jalan Alor (Alor Road) which is 5-10 mins behind the hotel - just ask the staff or the locals on the street for directions.
Ranjan S. Couples India, November 21, 2012
great location and great service

good location, large rooms, good service.
6.7
we stayed at Istana for 4 days and we had a pleasant experience. your staff and the service is good, the location is excellent, rooms are large. the only problem is that the rooms are not in a good condition and the housekeeping and cleanliness needs to be improved a lot.
Kenneth A. Business travelers Philippines, November 21, 2012
great location but a bit old hotel

the price and the location
6.7
the room have no free wifi and a bit old already. the rest are all the same the good thing in here is very accessible.
Margaret T. Couples Australia, November 20, 2012
Great location; beautiful hotel with lovely garden

Walking distance to KL Tower, Petronas Tower and big shopping centers
8.7
the room was very large, clean, bright and quiet. the bathroom had a walk-in shower plus a bath. the lobby and lounge was very beautiful where we could use free wifi. the service from all the staff, except from one reception staff, was very friendly and helpful. the only downside was a carpet that needed replacing due to stains and several burn marks in the shape of an iron plus stains on the lounge chair. there are several restaurants. the lounge cafe has a great pastry shop with reasonably priced and delicious quiches, cakes, breads and sandwiches. we stayed for one week and enjoyed our time in the hotel. except for the tired furnishings, it is definitely value for the money. the free city bus stops just in front of the hotel. it is so easy to walk to a variety of restaurants, nice bars with good music and the major shopping malls. from the front of the hotel, we had great views of both towers.
Poh S. Couples Singapore, November 19, 2012
Very good location but need to improve on cleanies

very big room
7
Location was great as its 10mins walk to sugei wong shopping center. 15 mins walk to klcc. Overall was a great experience staying there except for the cleaniness needed to be improve..
Emily S. Couples Australia, November 19, 2012
Great Location, Great Hoel

close to shopping district, great service
8
We throughly enjoyed our stay at Istana, it is a great location in terms of getting into the hub of KL and also only a 2 min walk to the monorail. Rooms were very neat and tidy. It also has a fantastic pool area. Staff were very friendly and helpful. Taxis' are available all the time to take you where ever needed. Overall a great place to stay.
Michael W. Couples Canada, November 19, 2012
Very old hotel, but staffs are generally helpful

close to Raja Station MRT
5.7
it wasn't really your 5 star hotel you dream/hoping for. shower water was surprising hot. and we mean hot! too hot there wasn't any cold water. staff came in right away to fix it. so it was ok. the room internet was a no surprise as it didn't work! and as expected, they'll say they'll try to fix it. no wonder so many ppl use wifi at lobby. if you want a 5 star hotel, try somewhere else. i give this 3 star only. everything is much too old. carpet, the fridge i didn't even bother ask, it was from the 70s, and prbly couldn't work since 80. but the power was still plugged in. !!?? tv has no remote, fine! but it was a crt. not flat screen. they really need some renovations! and their selling pt was that they did renovated few yrs ago. i wonder what's new? the staffs?
Shopping Tip: Dont bother shop at those big malls, they r from the 80s! Pavillion was prbly the only upscale mall. it has better brands. Food was good, Jalan Alor!
Yisong W. Couples China, November 19, 2012
Great location friendly and helpful staff

Location very good and room very big and clean, staff are very friendly!
10
I really don't know what to write.. Ummm ..but anyway, the hotel is very nice and clean. The most impressive thing this hotel left me is that the staff are really friendly there. Every morning, when we go out, they will smile to us and say good morning, how are you ? The room is very big and clean. Toilet is also quite nice : ) we didn't expected this hotel can be so nice! It is far more than what we expected before!!! From the room can directly see twin tower shinning at night ; & And for the location, this hotel is located just by the monorail station. Within 1 min walk u can reach the Raja Chulan station. Very convenient. The monorail station is just opposite the hotel. And KLCC is also within walking distance. Walking from hotel to KLCC only takes around 10 mins. And it has a special walk-way in the bridge which brings u directly from the hotel to the twin tower and also bukit bintang. And there are air cons inside as well. It was actually very comfortable to walk by the walk-way.
Sightseeing/Attractions Tip: 8 pm . Fountain in front of the twin tower is very beautiful and unforgettable : ) U must see it ; )
King C. Couples Malaysia, November 18, 2012
Great Location but no WiFi in the room

Good Location
7
pleasant stay. can be better with free wifi in the room
Sathish K. Couples India, November 18, 2012
Great Location

Value for Money
8
The hotel room is spacious, especially the toilet, which feels good to relax in the bath tub after a long day. There are many shopping centers around and nearby to Hotel Istana, Chinatown is just nearby, where you can find many asian food. Price is reasonable for a five stars hotel.

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Customer Reviews - Hotel Istana Kuala Lumpur City Center, Kuala Lumpur

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