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Hotel Istana Kuala Lumpur City Center

73 Jalan Raja Chulan, Bukit Bintang, Kuala Lumpur, Malaysia 50200

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Excellent

8.1

based on 4640 reviews

3599 reviews in English

Value for Money
8.0
Location
8.8
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.1
Food/Dining
7.7
All reviews (4640)
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Ailen Y. Business travelers Malaysia, September 1, 2013
convenient and close to shopping areas

Clean and comfort room, near to Pavillion
8
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Muhammad F. Families with young children Malaysia, September 1, 2013
Comfortable & Nice decoration

Comfortable bed, Clean & Large bathroom
7
Ouir stay was comfortable as usual. But as usual, check-in was terribly slow. Never upgrade ther satff perfomance in terms of check-in/out. Overall, value for money
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Yee C. Couples Malaysia, August 31, 2013
Great location, Big hotel but room was worn out

Great location, Big hotel but room was worn out
7.7
Great location, Big hotel but room was worn out, could use some room renovation.
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Nik Y. Solo travelers Malaysia, August 30, 2013
Just an Okay Hotel. No longer a decent 5 star.

Cheap, Big room, Good location
6
I booked the hotel last minute for an overnight stay. Got there relatively late, checked in. Staff were quick, if a little aloof. Was bumped up to the Club floor. Rooms were tired, did not expect a CRT TV in a Club floor room of a 5 star hotel. Bathroom was tired, the bathtub was stained. The room smelt a little musty, but not strong enough that I needed a new room. The bedding also had a slightly musty smell, but not so bad that I needed a new room. For the price tag, it was decent, but certainly not a competitor to the other 5 star hotels.
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Apple S. Couples Malaysia, August 30, 2013
good location but moderated condition

location,location and location
7
it`s centrally located to all major shopping center,room is a little worn out but still clean,bed is too soft for me!
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Nont S. Business travelers Thailand, August 29, 2013
Going around hotel is more preferable

Location, Ice-cream and always cold air-condition
5.7
Check-in is awful; I have been told to wait for my room for 2 hours from normal check-in time and finally i got room after 1 hour and 15 minutes waiting. Room is not worth money due to old carpet, smell of smoking, and old hairy linen.
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Kerrie N. Business travelers Australia, August 28, 2013
Comfortable

Its my home away from home
10
Great hotel enjoy coming here regularly Know my way around KL now. Nice foyer area to see business guests with great bar. Lovely swimming pool. Can't beat the breakfast buffet. Staff are all happy and helpful and the location just perfect.
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Alister M. Business travelers Ireland, August 27, 2013
Extremely disappointing

Location, thats the only positive.
5
Extremely disappointing on so many levels. Bedroom hadn't been updated in maybe 20 years, bathroom often malfunctioning (no cold water or extremely powerful shower - so much so you cannot shower), rooms with no towels, lobby feels like you're back in 1970's Iran, zero atmosphere in the hotel and depressed staff wandering around the hotel with sorry faces but smiley faced badges! At night time you can't relax in peace & quiet in the lobby as they have a woeful singer attempting to sing some songs, very badly, but with very loud precussions which perfectly destroy any attempt at conversation. Also the lifts take about 20 minutes to arrive to make sure you arrive early at the lift shaft so as not to be late for your meeting. Staff are helpful though, and location is fantastic but value for money it is not.
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Koh S. Couples Malaysia, August 26, 2013
city centre/close to bukit bintang

walking distance to shopping mall and Raja Chulan monorail station, fast check in/out
6.3
Average
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Ibrahim A. Families with older children Saudi Arabia, August 19, 2013
Very comfortable hotel

Room size,service and location
10
Best 5 start in the center of bukit bintang with value for money
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