arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

2015
Excellent 8.1
Based on 4732 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 4732 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

YEOH K.
Malaysia
October 27, 2013
very large room with reasonable price
shopping , location, business
the room is impressive. Very big and very comfort. Worth for money and center located

Imelda O.
Philippines
October 25, 2013
Good value for money.
Nice room, good location, friendly staff
Superb hotel with beautiful rooms and large comfort room. Strategically located in business district and shopping area. Staffs are nice and accommodating.

Amran I.
Singapore
October 24, 2013
Good location but lousy service
Location, location, location
This hotel is getting from bad to worse. The customer service of this hotel is the worst I ever came across. They placed a blower that was making lots of noise infront of my room's door to dry up the carpet. Requested them to remove the blower but it fell to deaf ears. Calling the Reception counter, Customer Service Manager on the phone is like trying to call the Prime Minister. You can never be able to reach them on the phone. The lines were always engaged!

MOHAMMED A.
Saudi Arabia
October 23, 2013
Short visit to KL
Centeral location, big room, fair price.
Although it was a short visit to KL, I had enjoyed a lot. From shopping to sightseeing up to night life entertainment at Arab street. The city was full of life day and night and there was every thing you asked for. As I was on my way to Melbourne, I had 2 days visit to KL where I met my old friends. The hotel was a bonus with its location and wide rooms.

John L.
Singapore
October 23, 2013
Clean and Safe Environment
Clean, Safe and Central Location
I have been to Kuala Lumpur many times and never fail to stay in this hotel. The room is clean and large enough for 2 to 3 persons . The location is also very convenient and within 10 minutes walking distance to Jalan Bintang or the Pavilion Mall. I will definitely recommend this hotel to anyone who is coming to Kuala Lumpur for tour or for business. Staff are very polite and service is good too.

Teo G.
Singapore
October 23, 2013
Fantastic
Service are superb
I feel comfortable and well rest. The hotel is easy to access to shopping mall like The Pyramid and Lot 10. Walking distant around 10 to 20 minutes. Opposite Hotel have Dim Sum which is delicious..

Mah K.
Singapore
October 23, 2013
Clean and big rooms
Good location

Frank H.
Australia
October 23, 2013
Well located Hotel
Club Room, Breakfast and friendly staff
We have a fantastic 3 nights. Our decision to stay in a clubroom was great as we used the clubroom regular and had a suite to stay in as a bonus. Breakfast is great and the hotel is only walking distance to some great bars and nitelife in Bukit Bintang. The legendary beach club is also walking distance. For shopping the superb Times Square is again only 15 minutes walk.

Beng T.
Malaysia
October 23, 2013
Good experience clean room
Clean and quiet

carl M.
Australia
October 22, 2013
Good location but very old rooms
location and club lounge
Arrived at hotel to be told that they had not the room standard I booked and wanted to transfer my further nights to another hotel as they had over booked the hotel by 100 guests. I was travelling in a group and they wanted to split us in half to stay here and half to move. We refused and it was rectified. The hotel is certainly not five star anymore and needs a major refurbishment. Internet is good but no wifi in the room only lobby. Is well located to local cafe's and bars