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Hotel Istana Kuala Lumpur City Center

73 Jalan Raja Chulan, Bukit Bintang, Kuala Lumpur, Malaysia 50200 (Show on map)

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Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Fitness Room Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Swimming Pool Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Swimming Pool Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Mahkota Ballroom Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Mahkota - Meeting Room Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Safir - Ballroom Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Exterior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Exterior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Billiard Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Restaurant Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Guest Room Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Buffet Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Exterior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Billiard Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Exterior
Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Guest Room Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Guest Room Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Buffet Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Meeting Room Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Guest Room
Area: Bukit Bintang Number of Rooms: 505

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Excellent

8.1

based on
4467 reviews

3471 reviews in English

Value for Money
8.0
Location
8.8
Staff Performance
8.0
Hotel Condition/Cleanliness
7.9
Room Comfort/Standard
8.1
Food/Dining
7.7
All reviews (4467)
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Kokchet N. Couples Malaysia, May 26, 2013
Islamic Hotel

Locsation
7.3
First Step inside the Hotel you will feel the gorgeous of Arab as well as the hotel name ISTANA = castle Lobby was gorgeous but compare to the bedroom is like normal 3 star standard
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Hajrah B. Families with older children Singapore, May 26, 2013
It was great.

Very friendly and helpful front office staffs, toilets at the lobby is superb and very clean with hardworking staffs and overall it was a pleasure staying there. I wish the rooms
8.7
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Maria L. Couples Philippines, May 26, 2013
hotel is old and desperately needs a renovation.

good location.
5.7
room was very old and is desperate for a renovation. hair inside shower was found which means it was not cleaned, black spots on bedsheet, rock hard bed was very uncomfortable, carpet was dirty, bathroom looked like it was in the 1960s. no provisions for toiletries in shower area, and just overall old, outdated, uncomfortable room. do not book this hotel if you want value for money.
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Vicky N. Couples Malaysia, May 26, 2013
Meet expectations

Tasty breakfast, nice garden and great lounge with live bands
6
Overall is ok, but the cleanliness in room should improve more plus those bed cover sheet should change to more quality materials
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Safiah M. Families with young children Singapore, May 26, 2013
Great service & friendly staff

Clean rooms, clean bathrooms, fast check-in & check-out
9.3
Pros: - Great service & friendly staff, nice pool, huge lounge & nice interior & exterior design of hotel - Confortable room - Big bathroom - Fast check in & check out Cons: - No life guard to be seen (although reflected on the board, life guard is on duty from 7am-8.30pm) - No wifi access in rooms - Wifi only in lobby and lounge area (no wifi connection in Taman Sari restaurant where we had breakfast, although the connection name was reflected) - No toothbrush & toothpaste (we didn't bother to ask as we brought our own toiletries) Overall, family was happy. Would come back again. :)
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Wing K. Couples Malaysia, May 26, 2013
Hotel is good but staff engagement was bad.

Nice bed, big room and clean
6
A good hotel but started badly as staff at front desk(a trainee) was rude as he mentioned that he cant find my booking made via Agoda and shoved us into a deluxe room although be booked the package room for executive lounge access with massage with dinner. Response from the FO desk as below par as his expression was rather arrogance with an attitude of "get lost" vs "I am sorry we cant find your booking attitude" which messed up our weekend out with my wife. Anyway, we met with FO manager that day and she professionally sorted things out within 5 minutes vs us standing at the lobby for 15 minutes. My comment to Istana Hotel - Please have a good mentor for the trainees for FO receptions. Seems like there were no one to supervise or guide these trainees which they may spoilt the Hotel brand name.
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Kim K. Families with older children Singapore, May 26, 2013
Very Relax and value for money

Big Room, Nice Bed and Big Bath Room
8.3
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Hei N. Groups Malaysia, May 25, 2013
The staff here very flexible to customer

great design, large bathroom with steam room, spa....and recommend to the honeymoon couples1
6
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Fong Y. Couples Malaysia, May 25, 2013
International standard and very attentive staffs.

Friendly staffs, very clean room and quality food served in the restaurant.
8.7
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Chee M. Business travelers Singapore, May 23, 2013
Good

Comfort, Friendly and near shopping areas
8.7
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