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Excellent 8.1
Based on 4728 reviews

Agoda Verified Reviews

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based on 4728 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

8.7 Sharifah M.
October 22, 2013
nice place for conferences
friendly staff, large and clean room, close to the shopping centres

October 22, 2013
It was a great stay , everything was gud.
Centerally located , good resturants near by , Near to Main atrraction of the KL
It was a great time which we spent in this hotel. Everything was planned perfectly in the hotel.

7.7 Pun L.
October 19, 2013
comfortable and convenience for food
clean, centrally location, friendly staff
comfortable stay and enjoy the convenient locality

8.3 MOHD O.
October 18, 2013
Staff are very attentive
Nothing to 'wow' about. The room was as same as other four star hotel.

10 ENG T.
October 18, 2013
Istana in english is castle better staying
Big Steam room, Nice gym room, great swinming pool
Excellence staying might not want to come out shopping.

9.3 sundara L.
United Kingdom
October 18, 2013
The Hotel is clean and the location is very good
central to city, clean, good valu for money

8 Seoh T.
October 16, 2013
The stay was comfortable and with good experience
comfortable, clean & strategicly located
It was superb and it was a very memorable pleasent stay

7.7 Tai W.
United Kingdom
October 13, 2013
city centre convenience
location, room size, convenience
very nice despite of the traffic jam is a nightmare. Fortunately the location of the hotel was just next to the railway.

7.3 Rachael W.
October 13, 2013
Great location,
Great food, both the breakfast and evening buffet were fantastic. Location is excellent... You can walk to most places including twin towers and shopping complexes. The king bed was super comfy.
Overall pretty good. The bathrooms need a good clean ( bit mouldy and seals are not great on the showers). There is no wifi in the bedrooms so you gave to come down to the lounge to use the wifi. We were put on a smoking floor ( even though we requested a non smoking) and the smell was awful. Great location though!!!

7.3 Max J.
October 12, 2013
Comfortable but frustrating
Location, room size, cleanliness
A well positioned hotel in the old centre (Golden triangle) of KL close to Lot 10, Sungai Wang and Pavilion shopping areas. A 10-15 minute walk to KLCC via a covered walkway and underground pathways. Unfortunately, service was exceedingly and frustratingly slow with luggage taking over an hour to be delivered to our room. Staff failed to answer the reception desk or the concierge phones making it necessary to physically approach the club reception desk to get luggage and other matters resolved. More prompt attention from staff would help lift this hotel to a more comfortable level. With only two operational lifts, slowness of commuting between floors only added to the level of frustration.