Back to hotel info

Excellent 8.1
Based on 4798 reviews

Verified traveler reviews

Filter by traveler type

based on 4798 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.1
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

bakar S.
November 06, 2013
nice and pleasant stay
good location,accomadation and shopping
Enjoyable,fun,comfortable,good place for shopping,nice city view,easy to get transport,big swimming pool,good facilities,friendly staff,close to monorail station,delicious breakfast,good restaurant,big bathroom,room clean,clean children pool

Visut T.
November 05, 2013
A memorable stay
close to Bukit Bintang,good in room dining,nice room

A M.
November 05, 2013
The rooms were spacious rooms nice grand toilets and the staff were professional and friendly. Check-in and out was a swift. The ambience gives you a grand feel. Hotel is a little round down though.

John L.
November 04, 2013
Clean and Safe
Clean, Safe and Centrally Located
I will stay in this hotel whenever I am in KL for work or for business. Hotel Istana hotel room is clean and safe. Location is very central which is within walking distance to Pavilion and jalan bukit bintang. They also have a very good spread on the breakfast buffet with very reasonable price. I will definitely recommend this hotel to all who comes to KL, whether for work or for business.

Xin L.
November 04, 2013
Great location, service needs improvement
large room, great breakfast, good location
We stayed in Istana for 3 nights, hotel is nicely located near major shopping area and close to twin tower. rooms are big, and clean, however, the faucet wasnt working, it only has hot water. we also asked for a power adapter, they didnt have one and will inform us if they found one. and never called back. breakfast was great, lots of selections to choose from. Overall, its a decent hotel for the price u pay. but definitely needs improvement service-wise.

Mochamad A.
November 04, 2013
Istana hotel is great
large room, exclusive room, large bathroom
Istana hotel is great. large room, exclusive room, large bathroom. Also comfortable. Near monorail station. luxury room. recomended.

Philip W.
November 04, 2013
Questionable 5 Star Hotel
near shopping, good environment & convenient
1.the room service food was totally bad. 2.they serve bad seafood for their local Char Kuew Tiaw 3.the morning wake up calls never happened lightning need to be little bit more brighter 5.bath room - shower water leaking to everywhere 6.its a 5 star hotel according to the staff ???

November 04, 2013
courteous stall, Good Food,central location
Good and relaxing

Aamir M.
November 03, 2013
Centrally located hotel
Location, Cleanliness, Near to Shopping Malls
It was a comfortable stay. Its quite near to shopping malls.

peter B.
United Kingdom
November 02, 2013
Poor staff performance
room large good central location airport access
rooms not ready on arrival and unfriendly staff who expected me on two occasions to share rooms or return to hotel at a later time