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Excellent 8.1
Based on 4732 reviews

Recent customer comments

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based on 4732 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

7 stephen S.
United States
October 10, 2013
Excellent stay, just what I needed
Shopping, location, cleanliness
The stay was just what the doctor ordered. We needed a place to crash for a just a few hours and needed to do some shoppiing in the area, fortunately the hotel was in a good location.

October 09, 2013
wonderful & great hotel
cosy,comfortable and luxury
Hotel is located very near to Pavillon and also the nice restaurant bar of Kuala, every thing is close. Team always smiling and room very comfortable, the only problem was the AC too cold. The swiming pool is nice and the hotel is clean. In the end of the stay , we have keep the room until 14:00, thank you very much.

10 Norhazwani A.
October 09, 2013
Will love to come again next time!
Friendly staff, comfort room & fast room service.
We have a pleasant stay even for just 1 night. This hotel has a very comfort room, large bathroom, and nice pool view. Walking distance to city attraction e.g. Menara KL. This is my second time staying here and would love to come again next time. Affordable 5 star hotel @ KL City.

10 Kerrie N.
October 09, 2013
Its my home away from home
Great hotel enjoy coming here regularly Know my way around KL now. Nice foyer area to see business guests with great bar. Lovely swimming pool. Can't beat the breakfast buffet. Staff are all happy and helpful and the location just perfect.

7.3 Mohd H.
October 08, 2013
comfortable room
room, bathroom and beds

7.3 KokChet N.
October 07, 2013
Islamic Hotel
First Step inside the Hotel you will feel the gorgeous of Arab as well as the hotel name ISTANA = castle Lobby was gorgeous but compare to the bedroom is like normal 3 star standard

8.7 YING K.
October 07, 2013
Pleasant, except TV not many channels
Quite old with old TV in room, but good location
Ok only. Will not stay here again as there are few other choices in the area. TV is rather old with no good tv channels to watch. But room is quite huge.

6 Frederic A.
October 07, 2013
Nice and comfortablweekend gateway in Kuala Lumpur

October 07, 2013
Huge Room, Great Hospitality, Old Bed
Huge Room

8 Junaidi A.
October 07, 2013
Good as usual
Good Location, comfortable bed, big bathroom
Stayed here many times before. Value for money. Nice comfortable bed and large bathroom. Just add more TV channel please e.g., golf channel, HBO, ESPN, etc.