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Hotel Area:
KLCC
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Number of Rooms:
505
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We want you to pay the lowest possible rate for your room. If you have reserved a hotel room through Agoda, and then show us that you could book the same room, for the same dates, at a lower rate, that is viewable and bookable on another website, we will either match that rate or beat it. Click this link to find out more.
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Sorry, there are no available rooms at the Hotel Istana Kuala Lumpur City Center for your chosen dates.
Customers who looked at this hotel often booked...
Recent customer reviews
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8.0
based on
3551 reviews
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All reviews (3551)
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Donald A.
Couples
United Kingdom,
April 3, 2012
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A comfortable, centrally located hotel
Consistently friendly and obliging staff in all departments
8
We enjoyed the breakfast buffet which included a tasty selection of Malaysian/ Asian dishes.
The hotel met all our expectations.
One small point - the staff greeting to guests to have " an awesome day " should be changed. The dictionary definition for awe is 'respect combined with fear and wonder' Not a feeling we had during our enjoyable stay in KL.
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Fong Y.
Couples
Malaysia,
April 3, 2012
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Great location
Centrally located in the heart of Klang valley
6
Friendly staffs. Walking distance to the shopping district. The pillows are not comfortable enough.
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Greg H.
Couples
New Zealand,
April 1, 2012
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Great Location and Great service
Top Breakfast, Service was outstanding and the location is great close to the monorail and major shopping areas.
10
we upgarded when we arrived. the suite was just lovely. the staff were very attentive and explained everything.we travel to kl every year and will stay here from now on.
Shopping Tip:
I hate seeig the tourists being rude while negotiating. You will get a much better deal if you are pleasant
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Tai E.
Couples
Malaysia,
April 1, 2012
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Good location and great services
Like the hotel's theme and easy access within golden triangle zone
9.3
Had a pleasant stay for 3day 2night. Check in and check out services is fast. Located near pavilion and klcc within walking distance, very convenience even without driving. Room is spacious, clean and neat. The disadvantage is wifi services apply at a chargeable rate. Would expect complementary wifi services at this kind of 5 star hotel.
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Teik S.
Couples
Malaysia,
April 1, 2012
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Lovely hotel with a old style.
Great location for shopping.
7.3
I love the hotel. The room were clean and big. And good value for money with 4 star hotel and the location.
Shopping Tip:
Pavilion is a one of the great place to shop for international brands.
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Theng Y.
Couples
Singapore,
April 1, 2012
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Lovely hotel with lots of smile
Great location, excellent and friendly service, very nice and clean room.
9.7
This is a very nice hotel right at Bukit Bintang. The staff are very helpful and resourceful. They serve with a smile from the moment you step into the hotel, to the check-in counter, to the room, to the pool, and then to the restaurant. You can feel that they make an additional effort to get things done. This is not normal in Malaysia.
Shopping Tip:
Take a FIVE minute walk to Pavillion. This is a very nice shopping area with lots of food outlets too.
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Ho M.
Couples
Hong Kong,
April 1, 2012
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Great location but old rooms.
6.7
It is an old hotel. Rooms are old but great location. Easy to go around in KL city. Services were a bit messy and slack. But overall was alright if you don;t intend to stay in your room a alot.
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Kean G.
Business travelers
Malaysia,
March 29, 2012
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Great location
Great location and very clean room
8.7
hotel located within very short walking distance to bukit bintang area. plenty of road side food stall for dinner. quite a number of shopping malls within walking distance with wide pedestrian walkway fully lite up
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David F.
Couples
United Kingdom,
March 29, 2012
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Lovely Hotel in Great Location
Location is perfect for shopping and sightseeing. Monorail station over the road from the hotel. Walking distance to KL tower, Petronas towers and attractions around.
8.7
We stayed here for 4 nights March 2012, the hotels location is first rate and also very close to a monorail station for access to other parts of KL. Taxi fares are also very reasonable from this hotel. It's walkable to The Petronas towers, The Aqaurium, the KL tower, Pavilion shopping centre, Theres also a covered air conditioned walkway to the KLCC for business travellers. Theres a 7-11 right over the road for cheap snacks and drinks too.. The hotel itself is showing a few signs of age, but for the cost for a 5* it cant be beat. Would definitely stay at this hotel again without a doubt.
Hotel Feature Tip:
Not really a feature of the hotel, but we took a cab from the airport to the hotel for rm74, there were 2 of us and the high speed train is rm35 each, so for the ease of getting to the hotel without having to change, a cab is definitely the better option.
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Ahmed A.
Families with older children
Saudi Arabia,
March 29, 2012
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good location good services
5
Although my family and I have been visited Kuala Lumpur many times, but we have not been in this hotel before. Surprise that the services of this hotel is very bad. staff response and managers treat are very slow and not polite.
Certainly if this is the situation at this hotel I decide, I will not stay again or recommend to of my friends to stay in this hotel in future.
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