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Excellent 8.1
Based on 4765 reviews

Recent customer comments

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based on 4765 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Phillip M.
September 23, 2013
nice comfortable hotel for my needs
Central location, Close to shopping, Close to public Transport
Only stayed 1 night, but my time here was nice and relaxing with easy checkin and checkout, and nice price from Agoda

Pang O.
September 22, 2013
Excellent stay
Central location, big room, Very clean room
This is the numerous times I have stayed in this hotel. I love it centralised location in KL City. The hotel is just 5 mins walk to Pavilon Shopping Mall and 3 mins walk to LRT station. The hotel is majestic from the outlook and grand on the inside. The rooms are very good size and clean. Though furnitures are old but they are all refurbished and everything works. I will definitely come back again to stay.

Lyn H.
September 19, 2013
Affordable luxury in the heart of KL
Location, good food, friendly staff
My stay at this hotel was pleasant and I could find nothing majorly wrong with it. Staff were very friendly and polite, location was within walking distance to the big shopping mall, Pavilion, and other restaurants, and the hotel restaurant served very nice food with lots of variety.

Chris A.
September 18, 2013
Good central location
Good location, friendly staff
Nice stay in central KL. close to all main shopping areas and the room was large and clean. Disappointingly this hotel does not have any wireless Internet access, so be aware of this.

September 18, 2013
Pleasantly relaxing
Friendly and helpful staff. Good service. Value for money
We had an enjoyable and pleasant stay. Service was great. Staff was friendly and very helpful. Will not hesitate to recommend to others. Value for money.

khor C.
September 15, 2013
location, room and area
normal, very normal. the room is expected clean , but no surprise given by hotel. Check in counter is friendly, but the check out and payment counter is no so friendly. Why it will happen ?? look funny for me, same hotel give two difference staff services. Next business trip will try no to go there, but try hotel somewhere around there. Like Starhill......

Alfredo S.
September 15, 2013
Great location and friendly staffs.
Great location, friendly staff and value for money.
Superb hotel, very strategic and value for money. Staff are friendly and food is balance of asian and western.

Muhammad A.
September 15, 2013
Comfortable & Nice decoration
Comfortable bed, Clean & Large bathroom
Ouir stay was comfortable as usual. But as usual, check-in was terribly slow. Never upgrade ther satff perfomance in terms of check-in/out. Overall, value for money

Zachary O.
September 14, 2013
Good clean room
Clean, large, near to food
All is ok, roomn is clean, big, toilet is very big, very affordable price

Nor M.
September 14, 2013
Hpy to stay in this hotel. Room was very clean.
Nice, comfortable and easy access to monorail n pavillion shopping mall.
Having a good time stay at this hotels. Front desk office are very nice and experience staff, very friendly and always smile to their customers. Will ensure that we will come and stay at Istana Hotel Kuala Lumpur again.