arrow-up-icon Get points on your miles program!
Back to hotel info

Excellent 8.1
Based on 4722 reviews

Agoda Verified Reviews

Filter by traveler type

based on 4722 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

9.3 COLIN S.
September 07, 2013
Would return to stay in future
location, cleanliness, staff
it was good as usual. check in and out was efficient. no problems find my way to shopping centres

5 Alister M.
September 06, 2013
Extremely disappointing
Location, thats the only positive.
Extremely disappointing on so many levels. Bedroom hadn't been updated in maybe 20 years, bathroom often malfunctioning (no cold water or extremely powerful shower - so much so you cannot shower), rooms with no towels, lobby feels like you're back in 1970's Iran, zero atmosphere in the hotel and depressed staff wandering around the hotel with sorry faces but smiley faced badges! At night time you can't relax in peace & quiet in the lobby as they have a woeful singer attempting to sing some songs, very badly, but with very loud precussions which perfectly destroy any attempt at conversation. Also the lifts take about 20 minutes to arrive to make sure you arrive early at the lift shaft so as not to be late for your meeting. Staff are helpful though, and location is fantastic but value for money it is not.

6 Nik A.
September 03, 2013
Just an Okay Hotel. No longer a decent 5 star.
Cheap, Big room, Good location
I booked the hotel last minute for an overnight stay. Got there relatively late, checked in. Staff were quick, if a little aloof. Was bumped up to the Club floor. Rooms were tired, did not expect a CRT TV in a Club floor room of a 5 star hotel. Bathroom was tired, the bathtub was stained. The room smelt a little musty, but not strong enough that I needed a new room. The bedding also had a slightly musty smell, but not so bad that I needed a new room. For the price tag, it was decent, but certainly not a competitor to the other 5 star hotels.

8 Ailen Y.
September 03, 2013
convenient and close to shopping areas
Clean and comfort room, near to Pavillion

6.7 Lip O.
August 29, 2013
Great location to all eateries and shoppingalls
Location, food and shopping
Great location with walking disgraces to many eateries and shopping malls such as Pavillion, Sungei Wang, etc.

8 Di L.
August 27, 2013
Great location for a reasonable price
Location, Large rooms and fast check in and out.
This is the second time we stayed at Hotel Istana. As like the first time, we are very happy with our stay. The service is good. The room is clean. 2 complimentary bottled waters and slippers are provided. Best thing about this hotel is the convenient location near major shopping centres such as Lot 10, Pavilion, Twin Towers.

7 Chong K.
August 25, 2013
comfort and convenience
large washroom, convinience area, close to shopping
everything is fine except there is no wifi connection in room..this is the one i am not satisfied

8 Malarvathi S.
August 24, 2013
great location good serive
good breakfast, great staff and great location
Stay was pleasant and centrally located. spacious rooms.

7 Cheng H.
August 22, 2013
Good location but small bed
Location price brightness

8 Senthil B.
August 22, 2013
Very good
Cheap for the facilities offered
Good room service and food. Budget priCe for a 5 star hotel