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Excellent 8.1
Based on 4721 reviews

Recent customer comments

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based on 4721 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

7.7 Dorothy Y.
August 13, 2013
Clean and Spacious
location, spacious rooms
my stay was pretty good. Felt very welcomed as hotel lobby staff were all in smiles. just disappointed that there was no wi-fi in our room as none of my friends and i brought our laptop. there was also a lack in variety of tv channels.

7.7 Michael M.
August 13, 2013
Great location for serious shoppers and diners!
Centrally located, large rooms, wonderful staff
The hotel is in a perfect location for shoppers though the rooms are rather dated and in serious need of some renovation. Still very comfortable and I would stay here again.

8 LIM A.
August 13, 2013
Good Hotel
Good Breakfast, Near shopping Mall and good facility.
Good services and friendly staff. good area with near by shopping mall

9 chew K.
August 12, 2013
no regrets choosing this hotel for this trip
big rooms,friendly staff and location.
very good.nice and clean hotel.good staff atitude for front staff to conceige staff.the staff are helpful for information.

10 Meredith M.
August 12, 2013
we loved our stay and hope to go back one day.
Clean, friendly staff and a great location.
It was great. the staff were very attentive and friendly.The room was clean and very comfortable and a great shower. We will be back to the hotel Istana.

8.7 CHIAM Y.
August 09, 2013
Hotel staffs were very helpful and friendly
Friendly staff, good location, clean bathroom, distance walking to LRT

10 Kerry L.
August 07, 2013
5 Star Hotel, Great Location
Close to shops, restaurants and Monorail station.
Highly recommended by friends who stay there every 6 months. Very friendly on check in, We had a room on the 19th floor with city views. Bedroom was neat, clean, spacious & comfortable. Bathroom was massive. Everything we needed! Location was fantastic with a Monorail station across the road. Walking distances to KLCC, PETRONAS Towers, KL Tower, Pavilion Shopping Mall, other shopping centres, pubs, bars & restaurants. Couldn't have asked for a better place!!!!

8.3 Philippa P.
United Kingdom
August 06, 2013
made to feel like valued guests
decor, location, staff
great, only negative was time taken to check in (no queue but took ages)

10 mathieu C.
August 05, 2013
Awsome relaxing luxury
Pool, location, staff
I loved this hotel. The pool was nice and the hotel is super relaxing. The staff is very friendly and helpful and i would recommend this place.

8 Simone A.
United Kingdom
August 05, 2013
good, clean
large rooms, good location, good for business trips
Excellent- great location. Food was good. Near nightlife and bars, and also to Petronas Twin Towers. Would definitely go back- esp. with such good value.