arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.1
Based on 4730 reviews

Recent customer comments

Filter by traveler type

based on 4730 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Ajay S.
July 18, 2013
comfortable room, Proximity to city centre, Friendly staff
It was wonderful. The hotel is very close to the Monorail station. Getting around the city was very easy.

Danielle S.
July 17, 2013
Great location and staff
Location, Staff, Breakfast
Extremely friendly and helpful staff - they were all amazing. Great location - not long to walk to Bukit Bintang (didn't even need the monorail!). The rooms should have the option of wifi though, a internet broadband plug is not acceptable in this day and age, and neither is sitting in the lobby to use the internet.

Ethan L.
July 14, 2013
Place for short business stay
location, room and friendly staff
Overall is good, but the room lack of WIFI which causes a little inconvience

philip B.
United Kingdom
July 14, 2013
Grande foyer, rooms not quite as grande
Gym, pool and foyer
The stay at Istana was fine, the rooms could do with a little tlc and upgrading. The staff were reasonable and friendly, well most were!! The pool area is very nice, it's a great getaway in the heart of KL. there is a well equipped gym in the basement.

July 12, 2013
room, service, view
great! loved it! a memorable stay with fullest satisfaction. great service that account to our demand. will surely be back here again.

beng T.
July 12, 2013
nice hotel but there's no wifi in the rooms.
location, friendliness, clean
most serious is that there is no wifi. hotel is still using cable which is inconvenient for overseas travellers that have more than one electronic device.

July 10, 2013
Nice hotel, value worth
Big and clean room, comfortable bed and friendly staff
It nice hotel, but no wifi access in room, only lobby get wi-fi service.

July 10, 2013
Short and meet the objective save all the hassle
Location, parking and taxi services
short and meeting the objective save all the hassle going back late in the evening after attending the dinner hosted in the hotel

Awang J.
July 10, 2013
The hotel was relaxing, strolling around the city center can take a lot out of you but a nice place to stay just takes all the tiredness away.

Ahmad R.
July 08, 2013
Cetrally located, Fine Dining, Shopping
Spacious room, near KLCC and other shopping malls, frinedly staff