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2015
Excellent 8.1
Based on 4758 reviews

Recent customer comments

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Excellent



based on 4758 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Ammar A.
Oman
June 23, 2013
It was v good
Location, staff, lunch

peter M.
Australia
June 23, 2013
Great position to shopping
Central location, good club room, ok breakfast

Edmund T.
Singapore
June 22, 2013
NOT MY FIRST STAY, WILL GO BACK AGAIN
INTERNATIONAL BUFFET 1 FOR 1, ATTENTIVE STAFF, QUIET SURROUNDING
Was very please during my stay, juz unable to check in early when arrive at 1030hrs and latest check out as only given till 1300hrs n no further extension time as my dep flight was at 1945hrs. how wish hotel can give exceptional as i say it was not my first time staying in hotel istana. hope hotel can keep records n maybe offer upgrade in near future when putting up in hotel istana. after all i am a such a agoda.com supporter looking at my record. the buffet 1 for 1 was very very good. overall was very please n happy during my stay with my wife in this marvellous hotel. anyway thks hotel istana for the roses they place in my bedroom for my wife, she love it very much.

Yusli Y.
Singapore
June 21, 2013
enjoyable and worth for money
graet location, great breakfast , great room. everyone should try .

CAMILLO T.
Italy
June 21, 2013
nice clean and comfortable hotel
big room, great location, friendly staff

suhaimi K.
Singapore
June 20, 2013
Value for money!
Love the location which is walking distance from Pavilion KL. it's also good value. Hassle free checking in and out.
no wifi in the rooms was a huge turnoff. Other than that, it was great!

Jessie K.
Norway
June 20, 2013
very pleasant stay
clean room, easy access to shopping centres and friendly staff
nice experience for our first stay in this hotel, definitely will come back...

Siti A.
Singapore
June 20, 2013
Nice room
Good cold aircon, roses in room added a nice touch, pleasant stay
We booked 4 rooms for the 8 of us plus 2 babies seperately. My room was nice with roses and it was newer somehow than my friend's room on the other wing which had older carpets. Overall I had a pleasant stay. It's a bit further to walk to main shopping centres. The breakfast table had flies which was a turnoff and they should look into it. Check-in was fast and smooth. They only have free wifi in lobby area, not in the rooms.

Christian G.
Germany
June 20, 2013
The hotel is OK but it is location is great
Great location, great coffee set, big rooms that are relatively clean
The hotel came a bit into the years, but it is still clean and comfortable. I like to stay there as it is really in the center and has fast access to the airport.

Akfa K.
Malaysia
June 20, 2013
Istana Hotes is always awesome
Friendliness of the staff and good fud