arrow-up-icon Get points on your miles program!
Back to hotel info

2015
Excellent 8.1
Based on 4722 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 4722 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

6.7 Bong P.
Malaysia
June 08, 2013
Reasonable
Bathroom, friendly staff, cleanliness

6 winnie W.
Malaysia
June 07, 2013
One way ticket hotel
Nice dinner buffet even though not much variety choices.
Staff at Hotel Istana wasn't efficient and not very polite to guests.

6.7 Hang L.
Malaysia
June 06, 2013
comfortable with everything i need around the corn
clean;big room; nice location

5.7 Maria A.
Philippines
June 06, 2013
hotel is old and desperately needs a renovation.
good location.
room was very old and is desperate for a renovation. hair inside shower was found which means it was not cleaned, black spots on bedsheet, rock hard bed was very uncomfortable, carpet was dirty, bathroom looked like it was in the 1960s. no provisions for toiletries in shower area, and just overall old, outdated, uncomfortable room. do not book this hotel if you want value for money.

4.3 Alvi N.
Canada
June 05, 2013
Poor service
Nothing to recommend

8 Nicholas F.
United Kingdom
June 05, 2013
good hotel value for money
location, rooms good standard, and service

8 Asmah A.
Singapore
June 05, 2013
Convenient location
Convenient location near food and shopping
Overall our stay could have been better if not for a bad encounter at the start. We arrived at the hotel at almost 5pm and were told both rooms that we booked were not ready. That was not acceptable considering check-in time is 2pm. After much argument, they gave us one room first but upon entering we found the room has not been entirely cleaned. One of the beds was still in a mess and there were soiled towels in the bathroom! After numerous complaints the duty supervisor came along and upgraded us to another room. Other than that, everything was great. Location was ideal, surrounded by great shopping and good eateries.

9 Min C.
Malaysia
June 05, 2013
Great Location with comfortable rooms
Strategic Location, at the heart of KL, great shopping area with many night life hang out places

9 Min C.
Malaysia
June 05, 2013
Comfortable and Good Location
Room size is good, clean neat. Great bathroom layout with separate section and comes with bathtub. Good location walking distance to major shopping mall and night life hang outs.

8 Ahmad T.
Indonesia
June 05, 2013
centerl location nice big hotel
location best, big room and very big bath room
near bukit bintang shopping center and night life, restaurants every where. love the bath room very big, water shower also very nice =water flow.