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Excellent 8.1
Based on 4765 reviews

Recent customer comments

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based on 4765 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Takahiro M.
May 25, 2013
clean, kind , central
Thanks for me. I thought this hotel is so good because it was accepted my some requests.

Mai N.
May 25, 2013
It was a very nice stay
location, breakfast, interior design
I really enjoyed my stay at Hotel Istana. Good location, good breakfast, nice interior design of the lobby, friendly staff.

Alfredo S.
May 25, 2013
Great location.
Great location, friendly staffs and efficient.

Teguh R.
May 23, 2013
Near Shopping Mall
Near from shopping mall and petronas tower by walk

May 23, 2013
Nice and comfortable
Very good location, close to shopping area and public transportation with reasonable rate.
generally speaking it was a nice stay at a very good location with value for money rate.

May 22, 2013
Not satisfactory and below expectation
clean room and comfortable bed
Not satisfactory and below expectation. I booked a regular room and when i arrived at 3pm to check in, the hotel staff informed me that the room was not ready and i had to wait for 2 hours to get into my room! The reason given was that the room is not yet clean and they have no other rooms since it was fully booked. I was upset that i had to wait another 2 hours which means i only can check in at 5pm which is already evening. I refused to wait as i needed to check in and the hotel finally upgraded me to a suite which i accepted. to my surprise the suite had problems whereby the air-conditioning was faulty. Hotel staff can to fix but it was a major projblem and i had to move to another room. I finally settled down at 6pm. Alos, there is no WIFI in the all rooms. It was a bad experience for me.

rosmiza A.
May 22, 2013
good, comfort
friendly staffs, price , location

Hafsah K.
May 21, 2013
okay. Nothing great. no wow factor.
near to shopping centres. good spread of buffet breakfast. spa convenience.
It was okay. Nothing memorable. We only stayed for 1 night. But I managed to try the spa package at the hotel.

Brandon O.
May 21, 2013
Hotel needs an overhaul.
Location. Price when on offer. Location.
As mentioneed, the rooms need a complete overhaul. Old, Stained Carpets. Leaking Toilet. Cracked Toilet Seats.

Belinda H.
United Kingdom
May 21, 2013
central location, outdoor swimming pool, friendly staff