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Excellent 8.1
Based on 4728 reviews

Agoda Verified Reviews

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based on 4728 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

7 fauzy A.
April 27, 2013
a 4 star hotel in city centre
location near main shopping area

7.7 George Y.
April 26, 2013
Walking distance to all major shopping centre

5 Siew L.
April 26, 2013
Below average
Center of city
Furniture facilities look outmoded. Toilet leaking, water seen on the toilet floor. Bed generate noise when turning body.

9.3 Hashel N.
April 26, 2013
Nice place for honeymoon
Breakfast, comfortable room, friendly staff

7.7 Vani R.
April 25, 2013
Very comfortable
Comfort, spacious, well maintained
Very good, good location, easy access to local restaurants, nightlife and shopping malls and some of the main attractions like Petrona Towers, Menara Tower

9.7 Salma A.
United Kingdom
April 25, 2013
Go for the club rooms - huge!
Room size, View of Petronas Towers from the room, staff wishin you an 'awesome day!'

6.7 Frederick B.
United States
April 25, 2013
Great front desk staff, especially the concierge ,
Affordable, location and friendly staff
Overall ok except for doorman. We were soaking wet from heavy rain but was denied entry by doorman that told to dry off With hotel towel. We. Only given one towel but there were 4 of us.Hotel restaurant. Buffet .prices were kinda expensive. Overall stay was pleasant.

7.7 Gregory B.
United Kingdom
April 25, 2013
Good hotel, though definately on the way down
location, staff efficiency, large room
Good hotel, efficient staff, no major problem though perhaps you might expect wi-fi in the rooms of a hotel of this class? The room safe was not fixed down, I could easily pick it up, which means a thief could put it in a suitcase and leave. Great location, lots of restaraunts and bars close by.Close to Bukit Bintang.Taxis easily available and close to the monorail

7.7 Abhay B.
April 25, 2013
Good Hotel, Nice rooms and Amazing Breakfast
the breakfast spread in the morning, great location
Hotel Istana is nice place to stay in the heart of KL. The rooms are spacious and large. However, the rooms are dated and need some sprucing up in terms of carpeting and furniture. The hotel has an amazing breakfast spread and the food is great. Ask for the higher floors when you stay here.

7 Rajaneesh N.
April 24, 2013
CLose to public transport, centrall;y located, cleanliness