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Hotel Istana Kuala Lumpur City Center

73 Jalan Raja Chulan, KLCC, Kuala Lumpur, Malaysia 50200 (Show on map)

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Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Deluxe Room Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Club Room Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Club Suite Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Club Suite Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Club Suite Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Bathroom Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Club Lounge Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Club Lounge Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Club Lounge Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Lobby Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Songket Lounge Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Taman Sari Brasserie Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Urban Restaurant Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Urban Restaurant Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Sports Bar Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Fitness Centre
Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Outdoor Swimming Pool Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Swimming Pool Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Sompoton Spa Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Sompoton Spa Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Sompoton Spa Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Mahkota Ballroom Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Mahkota Classroom Setting Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Safir - Dinner Setting Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Hotel Facade Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Exterior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Exterior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Exterior
Area: KLCC Number of Rooms: 505
Free Wi-Fi

Recent customer reviews

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Very Good

8.0

based on
3720 reviews

Value for Money
7.9
Location
8.8
Staff Performance
7.9
Hotel Condition/Cleanliness
7.9
Room Comfort/Standard
8.0
Food/Dining
7.7
All reviews (3720)
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David L. Business travelers United Kingdom, January 12, 2012
Centrally located for commercial district

Best welcome ever. COnventient for work and shops
7
What a welcome! You walk into a grand entrance lobby and are esscorted to the reception. Everyone wishes you a "wonderful day" and the reception staff all introduce themselves personally. I have travelled on business around the region and have never received a welcome on this scale before. Warmth of the staff was demonstrated throughout the stay with suitable greetings and smiles at every passing - clearly a major emphasis in their training. But this graciousness did not follow through in terms of speed of service which was disappointing slow at times. Location was good, being within walking distance of shopping centres, countless restaurantes and bars, the skytrain and the business district. These are the positives. I was travelling with a colleagues and for the negatives, see my second review.
David L. Business travelers United Kingdom, January 12, 2012
Great welcome

Location and proximity to business district, shops, restaurants, bars
7.3
two bookings (for myself and a colleague) enable 2 reviews. for the positives, please see my earlier below. i now concentrate on the negatives. having been given the warmest welcome of any hotel ever, such that we felt we knew all the staff by name and having been wowed by the grand entrance area, we were able to take in our surroundings. incence oil burners were everywhere. the aroma (roses?) in the foyer was truly overpowering, so much so that my colleague's eyes started streaming. it was the same in the exec lounge. no subtlety at all but more as if an air freshener had been sprayed in your face. fortunately, while this was ever present in the public areas, it did not follow us to the rooms. the grand entrance and fabulous welcome was let down by the bedrooms and corridors leading to them. the rooms felt very dated and more 3-4 star, certainly in appearance, while the corridors were white and bland with no pictures or ornaments to add colour. similarly, the lounge area in the entrance lobby could do with some love and care. the arms of the arm chairs by the windows to the garden were browned by ingrained dirt and grease from peoples hands. not good! live music in the lounge in the evening was deafening and maybe contributed to the lack of audience. ending on a positive, sitting in the garden for breakfast from an extensive buffet was delightful. all in all, would i stay there again? yes, for its location and value. but some of the negative points are easily remedied and without cost (turn down the volume and do not light so many burners) while cleaning of the fabric is essential, at any cost.
Cheng S. Families with older children Hong Kong, January 12, 2012
convenient location

right next to monorail station
7.7
the hotel is right next to the monorail station but yet only monorail is nearby so if u need to take lrt u need to interchange. the service is good and the room is spacious! there is free wifi at the lobby as well!
Nightlife Tip: u need to walk to bukit bintang which is around 10 min
Alisa M. Couples Australia, January 10, 2012
Not 5 star

Location
6.7
I little old and dirty. Upon arrival, they said they didnt have the room we booked so we had to change to a twin room. Room didn't provide mini bar or standard 5 or even 4 star items.
Harvinder S. Groups Singapore, January 8, 2012
Lovely Hotel

Hotel location
9
Very good service and very convenient hotel location.
Sightseeing/Attractions Tip: Very convenient
Damian M. Solo travelers Australia, January 6, 2012
Great pool,top class service

pool,breakfast
9
had a very enjoyable stay at the istana,very friendly staff who booked me in quickly.awesome pool for relaxing,magnificent breakfast and great room service
N K. Families with young children Mauritius, January 5, 2012
needs to be renovated

a very bad stay
5
This was the second time we stayed at this hotel. The fist time we had a very good service. This time, it took more than two hours to check in our rooms. We had two rooms in one of the we had a bed with broken leg. We informed the management and went out for lunch. On our return nothing was done. The bath rooms were stained. The bath tub was worn out and dirty.
Juha-Pekka K. Couples Finland, January 3, 2012
Lovely and guiet place, Reaslly good lacation

Middle of KL, easy to go all big shopping centers and park is wery near.
8.3
Easy and comfort chekin, frendly people starting from the front door and beyond, hoped you wellcome and everything went smoothly. Room was nice and clean, all cervice that we receaved was polite and accurate.
Nightlife Tip: Night life is not right there, but if a little walk does not bother then you can manage or just that cab from the hotel entrance and youll get to bar streets easilly.
Henderika V. Couples Netherlands, January 2, 2012
Great location for shopping and sight-seeing

Spacious rooms
7.7
We could not use the bath, because the water was running away, there was not a waterstop.
Sightseeing/Attractions Tip: In the neighbourhood of the mono-rail.
Angela S. Solo travelers United Kingdom, January 2, 2012
Five stars but dirty

Staff were very friendly. The public areas were beautiful.
6
The room I was first allocated had a bad smell and a large cockroach so I asked to move. The second room had a grubby bathroom on the floor. The third room had a carpet which was badly stained and in need of hoovering-covered in bits. By that time I was too tired to move again. Thay didn't offer me anything, not even a free drink, after all of this. Like other Malaysian hotels they demand a large deposit as well as payment in advance and I can see why. It allows them to offer a rubbish service without any risk of being penalised for it. Even their spa demands payment in advance and has a form in which you have to waive your rights if they injure you-and no health questions are asked or advice given A beautiful facade but a cynical rip-off behind it!

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Customer Reviews - Hotel Istana Kuala Lumpur City Center, Kuala Lumpur

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