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Excellent 8.1
Based on 4765 reviews

Recent customer comments

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based on 4765 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Huzir S.
March 31, 2013
The Greatest Breakfast In Kuala Lumpur
Breakfast, Attentive and Friendly Staff
Excellent part of Hotel Istana is the morning breakfast. I believe the best compared with other 5 stars hotel in KL. The services from everyone (smile, greetings, support) is the best as well except the person who greet people at the front desk of the coffee house(no smile, not entertaining-Chinese guy(with spectacles-evening)), skinny guy in the morning as well. The Chef are very entertaining especially the guy from Kajang. The worst part is the Changing Room at the swimming pool(very dirty). To be honest is looks like a toilet not a changing room, cannot accommodate many people at one time.

Herdy D.
March 29, 2013
Wifi hotel, with no wifi??
breakfast, big room, centered location

idris Y.
March 28, 2013
had a good time
hospitality, well kept & comfortable
very privacy, business oriented hotel, great meals and nice location and strongly recommend to the business travelers

Nick S.
March 27, 2013
Excellent hotel close to everything
Helpful staff and cleanliness of hotel

Kawaii L.
Hong Kong
March 26, 2013
Located at city centre, easy to access
Easy to access

Pritika P.
March 26, 2013
Excellent Hotel, friendly staff
It was conveniently located to the shopping centre, staff were very attentive and friendly and the room was spa spacious and very clean

Wei K.
March 26, 2013
It was comfortable enough.
Cleanliness, Friendliness and Comfort

Chee G.
March 25, 2013
Is suitable for business travellers.
Hospitality of the staff make you feel warm welcome especially Shida, the lady at the restaurant Kampung Sari
Everything is ok except the house keeping did not clean up the room when I extended my stay for one more night !

Ismail B.
March 25, 2013
it was very comforattble in the room
big rooms;nice decoration;good bathroom
The istana hotel is centrally located, close to the city center..and shopping area of the is also close to the monorail station by which you can reach many places ik KUL..The rooms are large and bathroom facilities are convinient.There is a big lobby in which you can sit in comfort and also listen to the live music sometimes in the evening.

Hasan Y.
March 25, 2013
Very pleasant. Five stars !
GYM! Good service and location.
It was really pleasant with the best gym ever. However, the do not have a rotating buffet spread. It was the same for 3 mornings and I got pretty tired of it. Other than that, they offer very good service in nearly all other aspects.