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Excellent 8.1
Based on 4721 reviews

Recent customer comments

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based on 4721 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

9.7 Azimah H.
February 27, 2013
Very great hotel service
The hotel is really huge and clean
i stayed here for one night and i got a free upgrade. the hotel staffs at the receptionist area were very nice. many were standing at the foyer and were all pleasant looking. they looked really professional and nice. the hotel itself is clean. however, my room had no safe deposit but it doesn't matter much as i'll just bring along my passport. but the staffs are really nice. very pleased with my stay.

February 27, 2013
In the heart of City
Good Lounge Music/Band. Good Breakfast dishes. Clean/Cool Rooms & Toilets.
Had a great time during stay. Lives upto its name.

7.3 Rasmus J.
February 27, 2013
Very friendly staff and great location
Friendly staff, great location
This hotel has a very good location. Near the Petronas Twin Towers, Shopping, Nightlife and even Skytrain. Very friendly hotel staff, especially in the the Lounge area. Decent rooms and decent Internet available in the room as well. Surely a good hotel if you are about to discover Kuala Lumpur.

February 27, 2013
Friendliest Hotel
Spacious, courteous staff to greet you everywhere
The hotel have the friendliest staff. You will be greeted everywhere, in the lift, lobby, hall etc. The room is spacious however not so modern design. No movie channel however they provide 4 channels of Vision 4. The bathroom has separate shower, bath tub and toilet. Lack of amenity kits though. Excellent location as adjacent to Pavillion, Bukit Bintang area and such. Easy to reach anywhere.

8.3 Chen A.
February 26, 2013
Friendly and good location
Friendly staff
Able to check in early as the room was ready which is great after a very early flight into KL. Location great except having to cross the highway to enter the shopping areas of Pavillion, etc.

9 Awang J.
February 26, 2013
strategic location and quality service
very good location. free bus service (go kl). well maintained. quality service worth every penny but most of the staff is equipped with a hearty smile wit
I wish they train the staff more on smiling especially during peak hours. Some people are smart enough to know when the place is pack and the staff can give only limited service but if you smile often and look sincere. We can relate more rather than giving us a busy face and reminding us of our busy life. We understand you are human too but we pay for your smile. Ahould be part of job description too

3.7 Mary J.
February 26, 2013
Not a 5 star hotel.
Our transfer's never showed up. Concierge tried to blame us for them not reading the arrival time correctly. !!?? Was dated which is fine but the Dirty and mouldy bathroom!! YUK The lobby looks amazing and some staff were polite - however i would not recommend this for anything more than a 3 star.

9.7 Viet V.
February 26, 2013
Great hotel with excellent services
Friendly staffs, feel like to be at home
it was a memorable experience in hotel istana kuala, from the entrance to the lobby, it is an excellent combination architecture. the services were perfect and staffs were friendly, the room decoration, bathtub, beds were all great!

7.7 Dominic O.
February 25, 2013
Always Greet you wish a Smile
Good Service, Prime Location,
First time stay in this hotel, it was pleasant. location is very convenient for business travelers however the hotel may not be well equipped for business travelers. Surely recommend this hotel for a budget stay in the city area with family.

10 Jeffrey S.
February 24, 2013
Lovely hotel and service with a smile
Good Location
Staff are very friendly and polite. Rooms and hotel area are well maintained. Really enjoy our stay.