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Hotel Istana Kuala Lumpur City Center

73 Jalan Raja Chulan, Bukit Bintang, Kuala Lumpur, Malaysia 50200

Recent customer reviews

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Excellent

8.1

based on 4644 reviews

3600 reviews in English

Value for Money
8.0
Location
8.8
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.1
Food/Dining
7.7
All reviews (4644)
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Tjai W. Families with older children Singapore, December 17, 2012
Lovely hotel situated at a great location

Convenient location
8.3
Fantastic location with Pavilion, KLCC and KL Tower within walking distance. Other locations are easily accessible via monorail or taxi. There's a station just across the road and a taxi stand outside the hotel. We got a deluxe room with 3 beds with no additional payment. The booking is value for money. The room is big and comfortable enough to cater for 3 adults. Love the huge bathroom with 2 washbasins.
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Zhen Y. Families with young children Singapore, December 17, 2012
huge hotel near city center

big and clean room
8
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Elaine S. Families with young children Singapore, December 16, 2012
Refurbished Hotel. Good location.

Good service and good location.
6
This was the 4th time staying in Istana over the last 10 years. Staff are helpful always. Our 1st stay here (10 years ago), drove in, walked in and approached this Hotel for room availability on the spot during peak season. Were travelling w/ 2 young children and looking for lodging very challenging especially past 1 am. Hotel staff allowed us to check in and charged half the rate for our stay. Appreciate their help and good service. Hotel rooms/ toilets had been refurbished. Pleasant stay, near shopping malls, basement carpark. About 15 mins walk to the Pavillion Mall. Our choice of hotel!!
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Ahmad S. Families with older children Malaysia, December 16, 2012
Lovely hotel with service with smile.

strategic location
9.7
Very nice and comfortable to stayed. Serviced with smile from entrance until checked out. Very satisfied of serviced.Location is strategic and nice view (KL golden triangle). Very helpfull and fast action taken from staff.
Sightseeing/Attractions Tip: Near by to shopping mall(walking distance) and night view.
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Troy M. Couples Australia, December 16, 2012
Great location- Large Rooms

Shopping and Entertainment
9
Excellent place to stay. Shopping very close. Entertainment in walking distance.
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Zamani A. Families with young children Singapore, December 16, 2012
Good Service & Spacious Rooms

Location, Room Size and good service
7.7
nice place and near to pavilion but walking is dangerous as you have to cross 2 busy road with bustling traffic yet no pedestrian crossing (any that work). the tv channels in the room are limited though. it will be nice to have more choices when you are tired and want to rest in the room after hours of shopping.
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Teng T. Couples Malaysia, December 16, 2012
pretty good service overall

centrally located within shopping centers , sights and nightlife
7.3
hotel was fully booked according to the reception resulting in delayed check in as the rooms were not available due to late check out of guests. had to wait about 2 hours to check in. hotel was value for money but improvements to maintenance of facilities in the room would have made the stay more pleasant.
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Yu N. Families with older children Malaysia, December 16, 2012
5 stars hotel 3 stars service

Nothing much except for its 5 stars status
4.3
It boasts to be a 5 stars hotel but the service & maintenance could be well below the par. The unfriendliness attitude of the counter staffs and the lack of maintenance of the room has downgraded this old 5 stars hotel to almost zero. Do not ask the hotel to call a taxi for you, the hotel staffs are working with his/her taxi friends to over charge the very own hotel guests, very irresponsible and unethical acts! The taxi fare to the KLIA or LCCT is halved if one calls or wave a taxi off the street by oneself.
Nightlife Tip: The Tengkat St. pubs and night entertainment centers are just a stone throw away from the hotel.
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Bianca S. Couples Australia, December 15, 2012
Great location but lost booking

Greeters
6.7
I stayed at Hotel Istana 3 times this year, just shopping and visiting the sites around KL. The location was fantastic, close to districts full of shopping centers, nightlife and great food. The last time I stayed there, they unfortunately lost the booking for my parents who I was meeting with in KL. After traveling for 16 hours they were not very delighted. Would recommend staying here but make sure they have your booking!
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Peter B. Groups United Kingdom, December 15, 2012
Poor staff performance

room large good central location airport access
5.3
rooms not ready on arrival and unfriendly staff who expected me on two occasions to share rooms or return to hotel at a later time
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