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2015
Excellent 8.1
Based on 4721 reviews

Recent customer comments

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Excellent



based on 4721 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

9.6 Adeey K.
Brunei Darussalam
February 27, 2016
Super friendly staffs and beautiful ambiance.
Love to stay here again!! Hotel room was super clean and beautifully decorated. Even my parents were very happy with their room and said would want to stay in this hotel when they come to Kuala Lumpur next time.

10 Nordin I.
Singapore
February 27, 2016
big rooms and centrally located
spacious rooms with a strategic location

8 Kunnuda P.
Thailand
February 26, 2016
I was dissapont with taxi service. Over price!
location, Maid, Front Office Staffs
I was there as a bussiness traveller. I stayed from 22-25 Feb at room number 1011. The view was great, I could see pretronas twin tower and maid are so polite. The location was great. I could visit a lot of my clients easily by walking from the hotel to their offices. Only one thing that I was so much dissapoint was the limousine or concierge countre that suggested me to take taxi from hotel to Fraser Business park centre which was only 2.3 kilo away. The rates was 60 RM per hours , I actually didnt want to take 2 hours by the driver had to wait for my meeting but they insist to wait....it was not nice at all.. for the normal taxi I could pay maximum only 10 RM...this is too BAD!

9.7 Vageetha S.
Sri Lanka
February 25, 2016
Great Hotel. Friendly staff
Good neighbor, Friendly staff, Excellent service
Hotel is near to large shopping malls (5-10 walking distance). Neighborhood is crowded and safe. There is a monorail station next to the hotel and it's better to take the monorail than the taxis. Hotel staff is very friendly and helpful. Rooms are in really good condition.

7.3 John R.
Australia
February 24, 2016
Great Lobby, tired rooms
Location, lobby, pool
This hotel is close to Pavilion. Has an impressive entrance, but my room had peeling paint in the bathroom, a tired old writing desk. My room needed a make-over, and was 1980's 5 star, past it's prime.

6 Gusnawati G.
Indonesia
February 24, 2016
nice istana kuala lumpur city center
near famous place, nice n clean
Niceeee veriiiiii y nice

8 Abdullah A.
Oman
February 23, 2016
very pleasant stay
Location is good , hotel lobby nice & good choice of breakfast.
Highly recommended

8.7 Dennis H.
Sweden
February 22, 2016
Very central hotel
Central, clean, friendly
Very good hotel with nice breakfast. Perfect location

7.3 Saravanan S.
Malaysia
February 22, 2016
Rooms are a bit old. Toilets look like 3 star only
Location good, lobby nice, bar nice
Rooms and toilet need to be upgrade, air conditioner not functioning properly in room because system too old ready.Front office staff need to be more polite.Overall staff look down on Malaysian guest .The hotel not 5 star standard.

10 Matthew O.
Australia
February 20, 2016
Very comfortable
Great location for KL. Clean, great breakfast, and staff