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Excellent 8.1
Based on 4802 reviews

Recent customer comments

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based on 4802 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.1
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7
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SALBIAH S. from Singapore
Stayed 2 nights in February 2013
In the heart of City
Good Lounge Music/Band. Good Breakfast dishes. Clean/Cool Rooms & Toilets.
Had a great time during stay. Lives upto its name.
Reviewed February 27, 2013

Rasmus J. from Denmark
Business travelers
Stayed 2 nights in February 2013
Very friendly staff and great location
Friendly staff, great location
This hotel has a very good location. Near the Petronas Twin Towers, Shopping, Nightlife and even Skytrain. Very friendly hotel staff, especially in the the Lounge area. Decent rooms and decent Internet available in the room as well. Surely a good hotel if you are about to discover Kuala Lumpur.
Reviewed February 27, 2013

NOOR J. from Malaysia
Stayed one night in February 2013
Friendliest Hotel
Spacious, courteous staff to greet you everywhere
The hotel have the friendliest staff. You will be greeted everywhere, in the lift, lobby, hall etc. The room is spacious however not so modern design. No movie channel however they provide 4 channels of Vision 4. The bathroom has separate shower, bath tub and toilet. Lack of amenity kits though. Excellent location as adjacent to Pavillion, Bukit Bintang area and such. Easy to reach anywhere.
Reviewed February 27, 2013

Chen A. from Australia
Stayed one night in February 2013
Friendly and good location
Friendly staff
Able to check in early as the room was ready which is great after a very early flight into KL. Location great except having to cross the highway to enter the shopping areas of Pavillion, etc.
Reviewed February 26, 2013

Awang J. from Malaysia
Families with young children
Stayed 5 nights in February 2013
strategic location and quality service
very good location. free bus service (go kl). well maintained. quality service worth every penny but most of the staff is equipped with a hearty smile wit
I wish they train the staff more on smiling especially during peak hours. Some people are smart enough to know when the place is pack and the staff can give only limited service but if you smile often and look sincere. We can relate more rather than giving us a busy face and reminding us of our busy life. We understand you are human too but we pay for your smile. Ahould be part of job description too
Reviewed February 26, 2013

Mary J. from Australia
Stayed 4 nights in February 2013
Not a 5 star hotel.
Our transfer's never showed up. Concierge tried to blame us for them not reading the arrival time correctly. !!?? Was dated which is fine but the Dirty and mouldy bathroom!! YUK The lobby looks amazing and some staff were polite - however i would not recommend this for anything more than a 3 star.
Reviewed February 26, 2013

Viet V. from Vietnam
Stayed 2 nights in February 2013
Great hotel with excellent services
Friendly staffs, feel like to be at home
it was a memorable experience in hotel istana kuala, from the entrance to the lobby, it is an excellent combination architecture. the services were perfect and staffs were friendly, the room decoration, bathtub, beds were all great!
Reviewed February 26, 2013

Dominic O. from India
Business travelers
Stayed 2 nights in February 2013
Always Greet you wish a Smile
Good Service, Prime Location,
First time stay in this hotel, it was pleasant. location is very convenient for business travelers however the hotel may not be well equipped for business travelers. Surely recommend this hotel for a budget stay in the city area with family.
Reviewed February 25, 2013

Jeffrey S. from Singapore
Families with young children
Stayed 2 nights in February 2013
Lovely hotel and service with a smile
Good Location
Staff are very friendly and polite. Rooms and hotel area are well maintained. Really enjoy our stay.
Reviewed February 24, 2013

JUMARI M. from Singapore
Stayed one night in February 2013
A Traditional Hotel with local Flavours
good location and
a regular at this hotel due to its fine location and accessibility to roam around kuala lumpur with a train station a stone throw away. staff were pleasant and warm in attending to request and inquiries. food spread for breakfast was sumptuous and top-up regularly. however, rooms and furnitures are a little dated and would need a little more attention to maintain hotels reputation.
Reviewed February 23, 2013