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Excellent 8.1
Based on 4765 reviews

Recent customer comments

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based on 4765 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

February 13, 2013
great location as within the major shopping area
nearby lrt, restaurants
need some upgrading in the room. carpetlooked old and mouldy. tiles in the shower room needed to be scrubbed.difficutly in sliding one of the wardrobe doors (where the safety box is)

Yos S.
February 13, 2013
Old hotel but great location
Nearby business and shopping malls
Perfect location for business and entertainment. Just walking distance to Pavilion Mall and monorail train station. Friendly staff and great service.

Ivan W.
February 13, 2013
Good hotel in a good location
Good Location, good service
hotel with good facilities, good food served at the restaurants and a nice bar to relax in. rooms and bathrooms are big and comfortable and clean. wifi is free in the hotel lobby and restaurats. just a short walk to bukit bintang and chankat bintang is just behind. more good food and pubs there. good value for money.

Shahminan A.
Brunei Darussalam
February 10, 2013
Great location surrounds with nightlife
nice hotel, but services are very slow. i have not stay longer to comment further

Chong S.
February 09, 2013
Location and nice bed
Cafe Lounge
Nice bed to put you through a good night sleep. If you are enjoying Westin world class mattress then this hotel will give you the similar mattress with more money value. Location of this hotel is just 5 min walk to centre shopping mall area. But if rain, it will cause you about of problem to walk!!

Ibrahim A.
February 08, 2013
Great service with great location
Wide rooms
i recommend this hotel for the honeymooners specially it is near arab street . and all what you need is nearby

Kiat L.
February 07, 2013
Nice hotel spoiled by superficial rooms
Location & Room Size
Overall a very nice & spacious hotel spoiled by old & chipped furnishings & fittings in room, even the coffee making facilities only had teacups & not any glasses (you'd have to use the tooth-brushing glasses from the toilet sink) for a drink of water... room very large but very sparse of amenities.

Wei L.
February 06, 2013
Romantic hotel with service with a smile
hotel istana give me feel like super vip because staff all very friendly with smile, when we want going out will ask us to take care for safety, i feel very warmest.

Sapie B.
February 05, 2013
Best Hotel in Town
Center of Kuala Lumpur
Best hotel in town. Just a working distance to shopping complex and night life area.

February 05, 2013
lovely hotel and great location.
near to bukit bintang shopping mall
the room not ready yet when we check ini and it took nearly 1 hour to get our room. But the staff were very polite and helpfull.