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Hotel Istana Kuala Lumpur City Center

73 Jalan Raja Chulan, KLCC, Kuala Lumpur, Malaysia 50200 (Show on map)

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Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Fitness Room Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Swimming Pool Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Swimming Pool Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Mahkota Ballroom Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Mahkota - Meeing Room Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Safir - Ballroom Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Exterior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Exterior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Billiard Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Restaurant Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Buffet Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Buffet Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Massage Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Guest Room Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Buffet
Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Exterior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Billiard Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Exterior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Guest Room Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Guest Room Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Buffet Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Spa
Area: KLCC Number of Rooms: 505
Free Wi-Fi

Recent customer reviews

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Very Good

8.0

based on
3741 reviews

Value for Money
7.9
Location
8.8
Staff Performance
7.9
Hotel Condition/Cleanliness
7.9
Room Comfort/Standard
8.0
Food/Dining
7.7
All reviews (3741)
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Hussein M. Groups Lebanon, October 31, 2011
Great location and good service at the lounge.

Large and spacious rooms,the laundry,great location, room amenities and the gym.
8
Mini bar was not cold,TV needs to change and needs more channels.Overall the stay was good.
Shopping Tip: Hotel is very near to all shopping complexes and within walking distance.
Donald H. Couples Australia, October 31, 2011
Great location and helpful and friendly staff

The Club facilities
9.7
We had a fantastic time as the location was so central to everything. The staff bent over backwards to make sure we were happy. The monorail was directly across the road which made travel very easy and accessible. The Club provided some lovely finger food and enjoyable drinks every night which meant we were able to relax after a busy day. The pool was a nice size and clean and very warm and refreshing and they provided large towels for our use.
Hotel Feature Tip: Breakfast and dinner in the main restaurant are very enjoyable and very reasonably priced.
Zaiphika P. Couples Singapore, October 30, 2011
lovely hotel & service with a smile

lobby was so fantastic
9
so good stay dat i hardly feels time for check out. so helpful staff n frienly too
Shopping Tip: all replica stuff by walking distance n so so original
Lou S. Couples Malaysia, October 30, 2011
Lovely hotel and & great location

Great location
9
well experience by confortable room facilities. friendly & smiling of all bell boy & front door service. wonderful location in kuala lumpur city center. the location had cover up the most shopping mall with walking distance.
Vina B. Solo travelers Philippines, October 29, 2011
Lovely hotel and service with a smile

great location; great service and with gracious staff
9.3
A lovely hotel with great location. All the staff are gracious and available to help you in your needs.
Yeoh C. Business travelers Malaysia, October 29, 2011
great location

located within city center, train station and main shopping mall
6.3
everything is good.
Satiagraha K. Solo travelers Indonesia, October 29, 2011
So - So ( basic standard hotel )

Nice location
6.7
Haven't commitmance, reception say : first night to used double bed and the other night will prepair change the double bed to king size bed, but no action.
Gerard S. Couples New Zealand, October 28, 2011
Hard to fault

Service and location
10
Excellent service from arrival to departure. Room and bathroom large and meticulously cleaned and serviced. Awesome lobby and laid back evening entertainment. We like the location of the Istana as it's near to malls, The Petronas Towers, markets etc. Nothing was more than a 15 Ringitt Taxi trip. Breakfast selection was very good. If you can afford a club room with the benefits of the Club members facilities it is well worth it.
Restaurant Tip: Had a pleasant evening and great meal at the refurbished Atmosphere 360 revolving restaurant up the KL Tower. Also the Urban Restaurant at the Istana has out standing service and an interesting menu.
Urs S. Couples Switzerland, October 26, 2011
No more a 5 star Hotel

Friendliness of staff
6.7
After beeing 3 times in 96, 97 and 99 in that Hotel we decided to come back after 12 years. It is allways difficult for a comment when your expection is high from former stays. This time we were really disappointed. But first the positive things: The Friendliness of the staff is the same then years before. But that's it. Since our departure in 99 they have nothing done in the rooms. We have booked a Club Suite. Normally Suite are the flagship rooms of a Hotel, but our Club Suite was old. Carpets dirty, furniture old, dirty linen, a fridge not fitted with anything and dirty, a toilett slide door which was impossible to close and in the hole room it was a fishy taste in the air. As a member of the Club Floor you are entitled to go the hole day to the club lounge. The selection of the offered food was great, nothing negative about it. But when you book a club suite you expect from the staff that they look for a dress code. They did not refuse guest wearing bathclothes, shorts, dirty shirts and flip flop. For that we dont have to book and pay a higher amount for the room. This should be improoved by the future when they want to keep the 5 stars!
Hotel Feature Tip: When you need a transfer from the airport, we recommend strongly to take the KLIA Express Train. This takes you only 28 minutes to KL Sentral and then approx. 10 minutes to the hotel. Costs for the train are MYR 35 per person.
David R. Couples Australia, October 24, 2011
Renovations underway - find another hotel

Big rooms, courteous staff, beautiful carved black marble lobby
4.3
This would be a great hotel to stay except that they are doing renovations from 9am to 6pm (not Sundays). The noise in our room was horrific (drilling and something like a small jackhammer). Impossible to stay in the room during the day. When we complained and asked to change rooms they said they were 100% full and could not move us...I insisted they either change our room or stop the renovations and they moved us to another room next to renovations!!!!
Hotel Feature Tip: Renovations occurring - suggest you dont stay here....find another hotel

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Customer Reviews - Hotel Istana Kuala Lumpur City Center, Kuala Lumpur

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