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Hotel Istana Kuala Lumpur City Center

73 Jalan Raja Chulan, KLCC, Kuala Lumpur, Malaysia 50200 (Show on map)

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Area: KLCC Number of Rooms: 505
Free Wi-Fi

Recent customer reviews

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Fantastic

8.1

based on
4062 reviews

Value for Money
7.9
Location
8.8
Staff Performance
7.9
Hotel Condition/Cleanliness
7.9
Room Comfort/Standard
8.0
Food/Dining
7.7
All reviews (4062)
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Christine M. Couples Australia, March 23, 2012
The staff are great

the staff were very good & helpfull
7.3
on arrival we were given a room on he 17th floor. after we entered the room i was so unset found the room so bad food still in the room the carpet so so stained & uneven.i asked the desk for another room we were given one on 4th floor room it was good but no fridge it was broken they had to replace it this is the second time staying at this hotel we were given such bad rooms on arrival the staff are great my mother & brother stayed at the hotel with us the room they were given was nice but they waited for 2 hours for power to the room & another hour for a fridge as there was none i will think twice before staying there again.
Shopping Tip: Close to great shopping
Ahmed A. Families with older children Saudi Arabia, March 23, 2012
good location but poor services

good location
5
Although my family and I have been visited Kuala Lumpur many times, but we have not been in this hotel before. Surprise that the services of this hotel is very bad. staff response and managers treat are very slow and not polite. Certainly if this is the situation at this hotel I decide, I will not stay again or recommend to of my friends to stay in this hotel in future.
Peko M. Solo travelers March 22, 2012
Nice hotel in good location

Nice hotel in good location
8
Hotel is in the center of KL, very convenient to go anywhere. Room is spaciou and in Malaysian style, big and clean. Staff is very helpful and with a smile.
Peko M. Business travelers March 22, 2012
Nice hotel in good location

Nice hotel in good location
8
Hotel is in the center of KL, very convenient to go anywhere. Room is spaciou and in Malaysian style, big and clean. Staff is very helpful and with a smile.
Peko M. Solo travelers March 22, 2012
Nice hotel in good location

Nice hotel in good location
8
Hotel is in the center of KL, very convenient to go anywhere. Room is spaciou and in Malaysian style, big and clean. Staff is very helpful and with a smile.
Bert M. Solo travelers Sweden, March 21, 2012
Decent hotel

location
6
The room service is very bad. Three times I asked to have my room cleaned asap. Took hours ... They are listed as a 4 star place may be because of the location. otherwise a 3 star hotel
Ivan W. Business travelers Malaysia, March 21, 2012
Good location, and excellent service

Good location, near shopping centres and Light Rail
9
the htel staff were excellent, gave very fast and efficient service.check in and check out was relatively painless. restaurants and the sports bar was good. rooom service was very fast with the food arriving hot and ready to eat. very close to bukit bintang and sungei wang shopping centre and not a long walk to the klcc. we were able to entertain our guests adequately.
Shopping Tip: bukit bintang, sungei want, pavilion and klcc are in short travelling distance.
Shirley T. Families with young children Indonesia, March 19, 2012
Hotel with perfect location and services!

Great location, very near the landmark
10
the hotel welcomes you with warmest smile, the services are quick and you are immediately shown to the room without any delay. you do not have to worry about your baggage as they are immediately being delivered to your room as soon as you enter the room. the room is quite big and very comfortable for two people staying, even for 3 people is still manageable.
Derrick Y. Couples Singapore, March 19, 2012
Lovely Istana Hotel

Very big rooms and good facilities
8
wonderful experience for my stay in hotel istana. the service was great and the rooms were big. the cleaning service was good too. the location of the hotel is just next to pavillion shopping mall which is along the shopping stretch named bukit bintang.
Siti N. Couples Singapore, March 18, 2012
Near to Pavillion shopping & Raja Chulan station
5
had booked for deluxe room with king size bed but was given single twin beds instead when checking in. 3 staffs at reception counter but are not that friendly & promised to give a room change next 2nd day to king size bed but on 2nd day, didn't make any change & didn't notify us. so we're stuck with the single twin beds throughout our 4 days stay. good shopping location near to pavillion & connecting bridge to klcc shopping centre. hotel is near to raja chulan station which makes it easier to move around.
Shopping Tip: Near to Pavillion shopping & Raja Chulan station

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