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Excellent 8.1
Based on 4721 reviews

Recent customer comments

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based on 4721 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

9 Florian T.
January 09, 2013
nice Hotel with good location
perfect location in walking distance to nightlife
I got an upgrade to a suite, so it was fantastic for the money. Hotel is nice, and clean, staff friendly. Would go there again

10 Frank H.
January 09, 2013
Fantastic Location
Great food, nice staff
When arriving at The Istana with a group of 14 we found we had 2 rooms short. The staff were fantastic and we ended up with some extra cost 2 Club Rooms. They were huge rooms and the Club Room was a treat to use for all day tea and cakes and alcoholic drinks at night between 5pm and 7pm. Nothing was too much trouble for all the staff. Personally it is worth paying extra for this additional benefits included in the Club Room.The Hotel is walking distance to all the sites with some great bars,restuarants and clubs close by.

5.7 Farrukh S.
January 09, 2013
Good location
Nice pool and room size was reasonable good
Not impressed with check in (very slow and not organized), this is an outdated 5star hotel which is not facilitated with Wifi need and this can only be available in lobby and even there is not really working. we were not happy with the services provided.

4.3 Phillip F.
January 09, 2013
In need of renovation
Check in took a long time during which I spent my time listening to a number of other guests complaining about various things. Room was very dated and in need of renovation.

9 Janet S.
January 08, 2013
Clean and spacious room
big spacious room; wooden floors (which i prefer over carpeted floors); big twin beds; free wifi
our second time to stay in this hotel and the hotel seems to have undergone refurbishings. the rooms would still have tell tale signs of wear and tear but for the price paid, there is no reason to complain. besides, the room was clean. free wi-fi in the room was a big bonus.

6.3 Peter W.
January 08, 2013
A bit old
Close to shopping and entertainment
Showers didn't work and decor and furnishings and fittings are a bit old.

6.7 Cecilia S.
January 08, 2013
Great Service!
The hotel is classic and services is superb
The hotel is very classy and staff are always smiley. Location was not that good as there was nothing but offices around, can't get any food nearby. I asked for a twin room and the beds are so unexpectedly small, it only fits a small person at 5 feet eight at most. It is okay if you would like to take the monorail which is just nextby. Taxi fares are high unless you choose the budget taxi but they are mostly in bad condition.

8 Nicole T.
January 08, 2013
great location and good service
Have been staying with Hotel Istana on and off ever since I was a little kid. My overall experience with this hotel was very pleasant. Big and clean room with friendly staff.

7.7 kok Y.
January 08, 2013
old school but a touch of today
Good service very fast and efficient friendly warm and welcoming people there speak good English very convenient to the local shopping centers only just a few mins walk away

4 John D.
January 07, 2013
Great location, but service very poor
This is a good hotel locationwise, right next to the pavillion and a 15 min walk to the twin towers - but the servise and standard of room was realy poor - the walls are paper thin you can hear everything going on in the rooms next door and in the corridor, we rang reception 4 times one night complaining about some students who were sitting in the corridor eating MacDonalds at 2am and on the 4th call the security guard came up - to no avail whatsoever, Wi fi was not working atall in our room, we needed to change rooms halfway during our stay due to the noise - very very poor service for the money we spent