Back to hotel info

Excellent 8.1
Based on 4798 reviews

Recent customer comments

Filter by traveler type

based on 4798 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.1
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7
Sort by

Yos S. from Indonesia
Families with older children
Stayed 3 nights in January 2013
Old hotel but great location
Nearby business and shopping malls
Perfect location for business and entertainment. Just walking distance to Pavilion Mall and monorail train station. Friendly staff and great service.
Reviewed February 13, 2013

Ivan W. from Malaysia
Business travelers
Stayed 4 nights in February 2013
Good hotel in a good location
Good Location, good service
hotel with good facilities, good food served at the restaurants and a nice bar to relax in. rooms and bathrooms are big and comfortable and clean. wifi is free in the hotel lobby and restaurats. just a short walk to bukit bintang and chankat bintang is just behind. more good food and pubs there. good value for money.
Reviewed February 13, 2013

Shahminan A. from Brunei Darussalam
Solo travelers
Stayed one night in January 2013
Great location surrounds with nightlife
nice hotel, but services are very slow. i have not stay longer to comment further
Reviewed February 10, 2013

Chong S. from Malaysia
Business travelers
Stayed one night in January 2013
Location and nice bed
Cafe Lounge
Nice bed to put you through a good night sleep. If you are enjoying Westin world class mattress then this hotel will give you the similar mattress with more money value. Location of this hotel is just 5 min walk to centre shopping mall area. But if rain, it will cause you about of problem to walk!!
Reviewed February 09, 2013

Ibrahim A. from Oman
Stayed 6 nights in January 2013
Great service with great location
Wide rooms
i recommend this hotel for the honeymooners specially it is near arab street . and all what you need is nearby
Reviewed February 08, 2013

Kiat L. from Singapore
Business travelers
Stayed 2 nights in January 2013
Nice hotel spoiled by superficial rooms
Location & Room Size
Overall a very nice & spacious hotel spoiled by old & chipped furnishings & fittings in room, even the coffee making facilities only had teacups & not any glasses (you'd have to use the tooth-brushing glasses from the toilet sink) for a drink of water... room very large but very sparse of amenities.
Reviewed February 07, 2013

Wei L. from Malaysia
Stayed one night in January 2013
Romantic hotel with service with a smile
hotel istana give me feel like super vip because staff all very friendly with smile, when we want going out will ask us to take care for safety, i feel very warmest.
Reviewed February 06, 2013

Sapie B. from Malaysia
Business travelers
Stayed 2 nights in January 2013
Best Hotel in Town
Center of Kuala Lumpur
Best hotel in town. Just a working distance to shopping complex and night life area.
Reviewed February 05, 2013

FRANCIS L. from Malaysia
Stayed one night in October 2012
lovely hotel and great location.
near to bukit bintang shopping mall
the room not ready yet when we check ini and it took nearly 1 hour to get our room. But the staff were very polite and helpfull.
Reviewed February 05, 2013

SUDHEER S. from India
Stayed 5 nights in January 2013
Great location and friendly staff
Great location with easy access to KLCC, Pavilion and Bukit Bintang. Many tourist attractions are nearby - like the Aquaria, Bird Park, Petronas Towers and the KL Tower.
The staff is very friendly and courteous. There appears good emphasis on housekeeping. The room I stayed appeared antiquated and nondescript. Wi-Fi is limited to the hotel lobby only. Room has wired internet which is good for laptops but not good for mobile devices. To use mobile devices inside the room would require a Wireless Travel Router. The location is very convenient with shopping malls and tourist attractions nearby. PETRONAS Tower and Aquaria KLCC is a short walk away; and many shopping malls are nearby. KL Bird Park is a short drive away. Overall, the hotel is good value for money.
Reviewed February 04, 2013