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Hotel Istana Kuala Lumpur City Center

73 Jalan Raja Chulan, KLCC, Kuala Lumpur, Malaysia 50200 (Show on map)

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Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Exterior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Billiard Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Exterior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Guest Room Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Guest Room Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Buffet Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Spa
Area: KLCC Number of Rooms: 505
Free Wi-Fi

Recent customer reviews

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Very Good

8.0

based on
3914 reviews

Value for Money
7.9
Location
8.8
Staff Performance
7.9
Hotel Condition/Cleanliness
7.9
Room Comfort/Standard
8.0
Food/Dining
7.7
All reviews (3914)
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Fatihah I. Families with young children Singapore, December 29, 2011
Great Location

Convenient to travel around KL
6
I booked 2 rooms from 24 Dec to 29 Dec in Oct 2011. We checked in on 25 Dec 2011 at 1.00am and to my horror, there weren't any room reservation made under my name. I find this very unusual cause I had also emailed Reservation Office to re-confirm my booking and acknowledge by the hotel. Fortunately they had a stand-by rooms but not connecting room. Did write to the Management for explanation however no reply except a gift of fruits basket. Don't expect this from a 5* hotel.
Niyi A. Couples Australia, December 29, 2011
very good location but average customer

Pleasant surprise - real fragrant roes on bed and vase. good Internet connections
6.7
this hotel is only five minutes walk from bukit bintang and it is well designed, however,the customer service is just about average. for example,the chicken revved during breakfast buffet tasted stale,and staff ere not as courteous s expected. n the positive side, the room was comfortable
Manish B. Couples Mauritius, December 28, 2011
Great location! Very friendly staff!

Very good customer service
9.3
Nice smell - jasmine flower - in the hotel, comfortable rooms, though ageing a bit - could do with some renovation of the rooms - excellent customer service and well situated in the shopping district of KL
Shopping Tip: 3 mins from Pavillon KL - Bukit Bintang
Maswadi M. Groups Australia, December 28, 2011
Great location with nice bathroom

location, room size and nice bathroom
8
my stay at istana would have been a perfect 10 out 10 if not for the leak which flooded the floor area between the bathtub and the sinks and slow room service. other than that, fantastic hotel with friendly lobby staff.
Hotel Feature Tip: Walking distance to Bukit Bintang and the busy nightlife area.
Jordan P. Families with young children Philippines, December 28, 2011
Lovely Hotel with great staff.

The staff was very courteous and efficient.
9.7
We did have a good experience staying in this hotel . It is a short ride away from the train station and the staff was very efficient and courteous. The food at the club lounge was excellent and the staff always hovering nearby to respond to your requests. The staff gave us connecting rooms which gave us very generous space. Overall our stay was a very pleasant and a very nice introduction to Kuala Lumpur. Truly the Istana lived up to its name.
Muhammad F. Groups Singapore, December 28, 2011
Great Location, Great Rooms, Great Service

Large rooms with great facilities
9.3
The hotel is simply great. The rooms are nicely decorated. The service is fast and efficient and friendly. The location is great because its a walking distance to major shopping centres and also near their train system for easy access to public transport to avoid the road jams. Just behind the hotels are stretch of coffeeshops that sell cheap food and drinks. The stay at the Istana Suite was made possible by Agoda's HUGE discount rate. Thanks!!
Travel tip: Just bring more cash because you cannot stop shopping
Chih H. Families with young children Malaysia, December 27, 2011
Spacious hotel room and great location!

Located in Bukit Bintang area, great shopping and foods.
8.3
Overall it is a good hotel with affordable rates. Howver, the room service is abit slow during peak season.
Hotel Feature Tip: Try the gym and the swimming pool
Senwoi L. Couples Singapore, December 26, 2011
Great location near Bukit Bintang

Very friently employees greeting us all the time
8.3
1. Very good location, just 2 min. walk to Bukit Bintang 2. Churan Monorial station just at the hotel front
Kin H. Groups Hong Kong, December 26, 2011
Good Hotel but old style

good buffet breakfast
5.3
Good location. But the service is not very good. We booked a Club Room But they just offer us a normal twin room plus an extra bed for the first night. They are only able to give us a club room on the 2nd night without any refund.
Chen B. Couples Singapore, December 26, 2011
Average Hotel

Centrally located
6.3
Average... Actual book-in time is 2pm. We arrived at 5pm but room is not ready yet. Had to accept it because of the peak holiday period? Requested for a high level room during booking and receptionist informed me upon my arrival at 5pm that the room allocated is at Level 16. Waited till 6pm+ then get the room and was told that the allocated room level was changed from 16th to 8th storey.

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Customer Reviews - Hotel Istana Kuala Lumpur City Center, Kuala Lumpur

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