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Hotel Istana Kuala Lumpur City Center

73 Jalan Raja Chulan, Bukit Bintang, Kuala Lumpur, Malaysia 50200

Recent customer reviews

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Excellent

8.1

based on 4634 reviews

3592 reviews in English

Value for Money
8.0
Location
8.8
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.1
Food/Dining
7.7
All reviews (4634)
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Ng T. Couples Singapore, November 5, 2012
Great location, spacious room

Great location near to bukit bintang, pavillion and the night spots.
8.3
The hotel room is spacious, especially the toilet, which feels good to relax in the bath tub after a long day. There are many shopping centers around and nearby to Hotel Istana, Chinatown is just nearby, where you can find many asian food. Price is reasonable for a five stars hotel.
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Ben A. Couples United Kingdom, November 5, 2012
Nice hotel, great location

Location
7.7
This is a nice hotel in a great location. It is about as close as you can get to buhkit bintang & pavilion shopping centre. It is also very close to a monorail station and to chankut where all the bars are, and the food street where all the hawker stalls are. The hotel itself is nice. It isn't quite 5 star anymore but then neither is the price. The room was a good size, with flat screen TV and all amenities. I would definitely stay here again.
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Yos R. Couples Indonesia, November 5, 2012
Good hotel, nice service

Value for Money and great location
7.7
this is an old fashion hotel but the service is good. i was surprised to have a big room that is far beyond my expectation, which is definitely value for money. this hotel is ideal for shopaholic travels because it is surrounded by many famous shopping malls. you can also find many restaurants and cafes nearby the hotel.
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Ross S. Business travelers Australia, November 5, 2012
Old hotel with a little class

Nice restaurants excellent service
8
i once again enjoyed my stay. always find the service good and delivered with a genuine smile. food is good with excellent selections of restaurants.
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Hussein M. Couples Lebanon, November 5, 2012
Good location but front office very blurr!!

Location and big rooms.
7.3
This time the check in was very slow and not too sure how to check in the agoda voucher when ask for east wing they gave west wing.Shows they don't even know the hotel they work in.Could use lots of training!! Disappointing check in that took ages!
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Edward T. Solo travelers United States of America, November 5, 2012
Great Location

Great Location
6
Does not seem to be a 5 star hotel. It's more like a low end 4 star hotel. One of the faucets was leaking water from the pipe. Saw a small cockcroach in the room. Service was only ok, some do smile, so don't smile. Location is great. My recommendation: spend less on a cheaper hotel or spend more on a better 5 star hotel. This price range is not worth it.
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Mohd S. Couples Malaysia, November 4, 2012
Lovely hotel and service with great location

easy access to any other places within KL
9.7
It such a great experience staying in this hotel, with great facilities and nice decorations.
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Linh D. Solo travelers November 4, 2012
Good location and service but needs wifi in room

Location and service
9
Good location. Hotel and staff present well. Would be better if there was wifi in the rooms (currently only available in the hotel foyer).
Restaurant Tip: Din Tai Fung at The Pavillion won't disappoint and the food court has extensive options to choose from. Head to Jalan Alor for cheap local fare outdoors. Both are located within easy walking distance of the hotel.
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Chew M. Couples Singapore, November 4, 2012
good service but location may be inconvenient.

staff are generally helpful.
6.7
The different departments of the hotel seemed too independent from each other.Co-ordination is needed for the convenience of the guests e.g. when asked about discount for rate for a recent conference at the check-in counter, I was directed to another dept to inquire.
Restaurant Tip: For those who care to taste the local food, it can be found in area just behind the hotel.
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Finny M. Couples Indonesia, November 4, 2012
Great Location

Walking distance to Pavilion and Bukit Bintang
8.3
the room is spacious and location is perfect for night life and shopping. it is also located very near to raja chulan monorail station.
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