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2015
Excellent 8.1
Based on 4765 reviews

Recent customer comments

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Excellent



based on 4761 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Benjamin K.
Malaysia
January 07, 2013
Spacious rooms with huge bath
Walking distance to Changkat
The hotel was very accomodating. I check in with a group of friends but they arrived earlier and the hotel allowed them to check in without me.

Wu Q.
Singapore
January 06, 2013
Great Biz or Lesisure Hotel
Near to KLCC, near to major shopping malls, great food in Hotel's restaurant
This was my 2nd visit to the Hotel & I will make this Hotel a place to stay whenever I go to KL. The breakfast at Taman Sari (their Hotel restaurant) was great value, quality. I'm also impressed with the professionalism of their staff. A really great Hotel that lives up to their name.

wei-bin Z.
Sweden
January 06, 2013
an excellent classical hotel
convenient to shopping and restaurants
hotel istana kuala lumpur city center is located near many shopping places. it is not far from the twin towers. the hotel provides excellent services. the room is very clean.customers can also swim and do gym in the hotel. the hotel looks excellent. it is very conveneit to take the train to most parts of the city.

Aloysius W.
Singapore
January 05, 2013
Large Rooms
Great Service
Hotel is well located with large rooms. In fact a furniture a little sparse for the room size. Toilet was large too for 5 star standard. Service of staff was good and efficient at checking in and out.

Bianca S.
Australia
January 04, 2013
Great location but lost booking
Greeters
I stayed at Hotel Istana 3 times this year, just shopping and visiting the sites around KL. The location was fantastic, close to districts full of shopping centers, nightlife and great food. The last time I stayed there, they unfortunately lost the booking for my parents who I was meeting with in KL. After traveling for 16 hours they were not very delighted. Would recommend staying here but make sure they have your booking!

Vivek M.
Singapore
January 04, 2013
Luxurious hotel
Staff was so friendly and helpful
Great location for shopping malls and sights.Times Square is just walking distance. Amazing rooms nice beds and bathrooms. Luxurious feel. And good cocktails here! Poolside area is nice and big. Nice experience for my second time in KL.Fantastic service at vehicle drop off. Great breakfast buffet Very central with great views. The whole hotel is spotless and the staff go out of their way to accommodate every request, The beds are to die for especially after a long flight or a long day doing the malls

Bianca S.
Australia
January 04, 2013
Stunning Hotel but Average Rooms
All staff and pool
Beautiful interior of the hotel and friendly staff. The rooms are spacious and the bathroom is clean but the door to the bathroom does not lock and the bed sheets had stains.

Huey F.
Malaysia
January 04, 2013
Great Location
Good location...Just take about 5 to 10 min to the shopping mall (Pavillion , Lot 10 , Sungai Wang). And take about 5 min walk have a monorail station (Raja Chulan), it is very convenience. And at night nearby have nightlife - pub or cafe....Is a golden triangle area.

Nikolce J.
Australia
January 03, 2013
Great hotel and great service
Service is great, rooms are very comfortable
Hotel Istana is a very comfortable hotel with great facilities. Service is as expected for a 5 star hotel. The hotel is in a great location with easy access to travel to all parts of the city. Would recommend this hotel to anyone.

Jennifer H.
United States
January 03, 2013
Faux Five Star
Location
We stayed for two nights at Hotel Istana. Great location in KL and the Bukit Bintang area. Located near the Pavilion and walking distance to KLCC. Despite the nice location, we would not stay here again. Upon arrival, the hotel did not have our reservation and we had to wait through a lengthy registration process. Furthermore, once we received our room, we were given two twins rather then a queen or king, which we requested. We were told that there were no other rooms available. In addition, our baggage was "lost" for more than an hour before we went down to reclaim it. The rooms were clean but missed some expected amenities that 5 star hotels generally have. The service was a miss throughout our experience at the hotel. There are lots of other options in KL and next time we will stay somewhere else.