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Excellent 8.1
Based on 4758 reviews

Recent customer comments

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based on 4758 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Tjai S.
January 02, 2013
Lovely hotel situated at a great location
Convenient location
Fantastic location with Pavilion, KLCC and KL Tower within walking distance. Other locations are easily accessible via monorail or taxi. There's a station just across the road and a taxi stand outside the hotel. We got a deluxe room with 3 beds with no additional payment. The booking is value for money. The room is big and comfortable enough to cater for 3 adults. Love the huge bathroom with 2 washbasins.

Charlene L.
United States
January 02, 2013
Great location
Great shower massage, clean, excellent service
This is the best hotel that I have been stayed in Kuala Lumpur compared to Sunway and Awana Hotel. It is closed by the shopping and metro areas. If I go back to KL, I will stay at the same hotel.

Muhd M.
December 31, 2012
Great on the Outisde, Horrible on the inside
Nothing fantastic abt this hotel.
It was a horrible stay. There wasn't any hot water. Hotel staff told us they are upgrading the water pipes. After upgrading, water quality was brown (rust). We spent a night not showering because water was freezing cold. On the last day, there was no electricity. Hotel staff told us that they gave out notes to all guests, which we did not receive. Hotel staff told us it is not the Hotel's problem. If it is not then whose problem is it?

Yi A.
December 30, 2012
good location but no wifi
friendly staff, clean, good location
all in all a good stay as the hotel is located just beside pavillion mega mall and 10mins walk from other mall like berjaya times square and klcc. however the room that i stayed in has a toilet bowl that kept flushing every 5mins and despite closing the doors i can still hear some faint noise which kinda disturb my sleep a little. worse of all the room doesn't come equipped with wifi which is a basic facility i would expect from a 5 star hotel.

Richard T.
December 30, 2012
Great location with great services
Near shopping malls
Lovely and great hotel with excellent services. Always welcome by a smiling hotel staff at entrance. Lobby hotel is always happening with 3-piece band playing all night long. In room facilities is great and complete to all your needs. A short distance walking to all wonderful shopping malls. Across the street is a train station to bring you anywhere to all those great places of interest. Quick check in with plenty of counters.

Hooi L.
December 29, 2012
great location
great location with reasonable price
great location with a reasonable price. it is convenient as its located near to monorail and shopping places. and is a few minute walk to pavillion and lot10 . the service of the hotel is reasonably good.

Alger B.
December 28, 2012
Nice hotel
Nice lobby with live band
The hotel is very nice & clean, accessible to monorail, restaurants and the staff are very accommodating.

Nuriryani R.
December 27, 2012
nice hotel with good location.
hotel bathroom.
the rooms were clean. bathroom design looked fantastic. hotel breakfast was good with lots of variety of food.the kids enjoyed the baby pool. however,i assumed communication was poor between front desk and housekeeping when i requested for baby cots upon check in, in the afternoon and it only reached me at 10pm. that was after i called in to housekeeping directly. overall, it was an average stay for me. pleasant i would say.

Yew P.
December 27, 2012
Nice Hotel at a very good location
Nice lobby, great location, nice room
Stayed for 2 nights. Its very near to KL monorail, which provide a lot of convenience to get around KL. It is also within walking distant from Bukit Bintang, the shopping district, and also near many places where you can get nice food, like Jalan Alor (the hawker street, its a bit too smoky though, BBQ smoke) and lot of restaurant and food courts. The hotel has a very big and has a nice lobby with live band at night. It has a beautiful small garden too, beside the swimming pool. I bought some durian and ate at the garden Its room is nice and big too.

Chong S.
December 26, 2012
Very good hotel with class
nice bed and bath room with tranditional feel
Room design was fantastic tranditional mordern feel that incorporate with Malayasia concept. I likee the bed cause it give you the nice good sleep over a long hard day