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2015
Excellent 8.1
Based on 4805 reviews

Recent customer comments

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Excellent



based on 4805 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7
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Freddie W.
Singapore
January 09, 2013
Room that need to be upgraded
None
I did not enjoy the stay because the water heater was not working well. The tap water tasted funny when I used to gargle after brushing my teeth. There is no alarm clock in the room.

Florian T.
Germany
January 09, 2013
nice Hotel with good location
perfect location in walking distance to nightlife
I got an upgrade to a suite, so it was fantastic for the money. Hotel is nice, and clean, staff friendly. Would go there again

Frank H.
Australia
January 09, 2013
Fantastic Location
Great food, nice staff
When arriving at The Istana with a group of 14 we found we had 2 rooms short. The staff were fantastic and we ended up with some extra cost 2 Club Rooms. They were huge rooms and the Club Room was a treat to use for all day tea and cakes and alcoholic drinks at night between 5pm and 7pm. Nothing was too much trouble for all the staff. Personally it is worth paying extra for this additional benefits included in the Club Room.The Hotel is walking distance to all the sites with some great bars,restuarants and clubs close by.

Farrukh S.
Canada
January 09, 2013
Good location
Nice pool and room size was reasonable good
Not impressed with check in (very slow and not organized), this is an outdated 5star hotel which is not facilitated with Wifi need and this can only be available in lobby and even there is not really working. we were not happy with the services provided.

Phillip F.
Ireland
January 09, 2013
In need of renovation
Check in took a long time during which I spent my time listening to a number of other guests complaining about various things. Room was very dated and in need of renovation.

Janet S.
Philippines
January 08, 2013
Clean and spacious room
big spacious room; wooden floors (which i prefer over carpeted floors); big twin beds; free wifi
our second time to stay in this hotel and the hotel seems to have undergone refurbishings. the rooms would still have tell tale signs of wear and tear but for the price paid, there is no reason to complain. besides, the room was clean. free wi-fi in the room was a big bonus.

Peter W.
Malaysia
January 08, 2013
A bit old
Close to shopping and entertainment
Showers didn't work and decor and furnishings and fittings are a bit old.

Cecilia S.
Canada
January 08, 2013
Great Service!
The hotel is classic and services is superb
The hotel is very classy and staff are always smiley. Location was not that good as there was nothing but offices around, can't get any food nearby. I asked for a twin room and the beds are so unexpectedly small, it only fits a small person at 5 feet eight at most. It is okay if you would like to take the monorail which is just nextby. Taxi fares are high unless you choose the budget taxi but they are mostly in bad condition.

Nicole T.
Malaysia
January 08, 2013
great location and good service
Have been staying with Hotel Istana on and off ever since I was a little kid. My overall experience with this hotel was very pleasant. Big and clean room with friendly staff.

kok Y.
Malaysia
January 08, 2013
amazing
old school but a touch of today
Good service very fast and efficient friendly warm and welcoming people there speak good English very convenient to the local shopping centers only just a few mins walk away