arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.1
Based on 4728 reviews

Recent customer comments

Filter by traveler type

based on 4728 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

8 YEE C.
Hong Kong
November 28, 2012
Convenience location and the room is big but a bit old

7.7 Suman M.
November 27, 2012
Good central location but old rooms
The foyer area.
The Istana was a suggested hotel for the international conference I attended. It was good value for money but certainly not a luxury hotel. Rooms are small and bathrooms need a refurbishment. I'm sure this would have been a quality hotel in the 80s. I have no complaints or issues with this place, particularly as location to KLCC was great.

8.7 May O.
November 27, 2012
Centrally located
Centrally located
The service was good, Nice staff. The reception and pool area was also good. The gym could have been upgraded with some more up to date equipement. The room was huge, also the bathroom. I would recommend to changte the ugly brown carpets which made the room look dirty, even then it was clean. Besides this the hotel had a great location. Ten min walk to KL Tower, 15 min walk to Twintowers (incl night club area), 20 min to Chinatown and a lot of good shopping Malls close by - and easy access to Hop on Hopp of sightseeing buses.

8.7 Frank L.
November 26, 2012
Live entertainment every night in the loppy
Big and beautiful of the hotel
it located right in the heart of Kuala's very easy to getting around.

8.3 Simon H.
November 26, 2012
solid five star option
good location for nightlife, local food market and close to 21st century shopping without being too close
The club floors provide personalised service and intimacy. However main lobby is a bit pedestrian. The building itself is a bit aged but comfortable and spacious rooms. Staff are wonderful

8.3 Simon H.
November 26, 2012
good location solid five star
wonderful staff. intimate and personalised club floor. Close to local food market, shopping nightlife without being too close
Very easy check in which enabled us to get comfortable and get promptly into the go round

10 Kenelynn N.
November 26, 2012
great hotel, great everything
Service, location, rooms
I highly recommend this hotel for all types of travelers. The hotel is a good 15 min walk to the Petronas and just 5 mins away from the Train Stations and Bus stations. The rooms are superb. Service is stellar.

6.7 kenneth A.
November 26, 2012
great location but a bit old hotel
the price and the location
the room have no free wifi and a bit old already. the rest are all the same the good thing in here is very accessible.

5.3 Stefan B.
November 26, 2012
Great Location beautiful Visard
Hotel lobby and reception and facilitiies
The hotel visage including the reception and lobby area is first class. In contrast the our deluxe standard room on the 8th floor was in desperate need of a a comprehensive clean or maybe a renovation. It was disapointing for my first visit to KL.

7 Poh S.
November 26, 2012
Very good location but need to improve on cleanies
very big room
Location was great as its 10mins walk to sugei wong shopping center. 15 mins walk to klcc. Overall was a great experience staying there except for the cleaniness needed to be improve..