arrow-up-icon Get points on your miles program!
Back to hotel info

2015
Excellent 8.1
Based on 4722 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 4722 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

8 Faizal A.
Malaysia
November 03, 2012
Good 5 star facilities & service with a smile
Rooms are spacious, and the gym, sauna, steam room are fantastic
2nd time here in a month. They upgraded me to club level but with no club facilities, so very similar rooms but on higher floor. So, second time around, service is great, rooms are great, and got to use the sauna, steam room, which is very nice. Location I fantastic!

9.3 VAN L.
Australia
November 03, 2012
Great location near almost Famous place at city
luxury landscape,best feature of hotel
Satisfy with staying,good service but has trouble with frizer not working.

7.7 S C.
Australia
November 03, 2012
Great location
Grand and convenient location
Best stay in Malaysia for sure. Love to go back and stay there again

9 Stanley D.
Malaysia
November 02, 2012
good location
nice location, great staff
excellent staff, very efficient and professional...check-in was a little slow but understandable because it was packed when i arrived...apart from that it's an excellent hotel

6.3 William B.
United Kingdom
November 02, 2012
slightly tired but acceptable
comfy bed, good location, nice bathroom
The rooms were a bit tired and out of date and the service was average, but the beds were comfy, the bathrooms were nice and it is very well located centrally also.

7.7 Avinash P.
United Kingdom
November 01, 2012
Beautiful Hotel and convenient location
Rooms are great, service is good
We had a comfortable 2 nights stay at Istana. Hotel is very close to the shopping area as well as the Patronas Twin Towers which is about a 15 minutes walk from the Hotel via the skywalk. Rooms are clean, service is good. The Concierge service was not great as we had to wait for a long time for someone to be available to answer our questions. Also we were not provided with very clear directions and information.

8.3 SYED R.
Bangladesh
November 01, 2012
Great hotel with prominent location
hospitality
It was awesome to stay there.Every moment was enjoyable. Very close to Bukit bintang hawkers area.So delicious foods were nearby.It is quite far from twin towers but it could be managed. Polyclinic is two minutes walking distance from the hotel.Calm and gentle environment. Best place fro family stay.

7.3 Soo M.
Malaysia
October 31, 2012
Great location but parking fees too expensive
Great location and cleanness of room
Staffs are friendly and helpful, fullfill my requirement. Parking fees is overprice for visitor that come to visit me.

10 Diebeth I.
Philippines
October 31, 2012
Awesome place to stay
Spacious clean and nice
Great place to stay clean and accommodating staff Comfortable Closer to malls and clubs

8 Chai G.
Malaysia
October 30, 2012
Great Location and Services But furnitureis old
The Location and Rate of hotel
if the internal room conditions like tv program and funiture got improving will be more excellent!