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Hotel Istana Kuala Lumpur City Center

73 Jalan Raja Chulan, KLCC, Kuala Lumpur, Malaysia 50200 (Show on map)

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Area: KLCC Number of Rooms: 505
Free Wi-Fi

Recent customer reviews

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Fantastic

8.1

based on
4093 reviews

Value for Money
7.9
Location
8.8
Staff Performance
7.9
Hotel Condition/Cleanliness
7.9
Room Comfort/Standard
8.0
Food/Dining
7.7
All reviews (4093)
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Reza S. Couples Sri Lanka, December 23, 2011
Super hotel... super location and great service

location....serivce is also very good
9
best location to shop till u drop.. plenty of places to eat .. as well... I was on my honeymoon and they gave me a room with roses and wine free of charge... its the little things that matter :)
Shopping Tip: take the mono rail to bukit bingtang (1 stop away) and shop till u drop
Henry L. Couples Australia, December 23, 2011
Great Location with Large Rooms

Located in shopping area and Large rooms
9
Although our bedding was made of 2 single beds pushed together (rather strange) it was well compensated with an extra spacious room. (One of the largest rooms I've ever come across in a hotel.) The entrance to the hotel looks very grand and guests are greet with staff members as you enter and exit the hotel. The check out time is noon, which i believe is a little early compared to many other hotels. Our toilet flushing mechanism was rather weak, other than that everything else was a pleasure to use. Wired internet is charged at 10RM per 24 hour period, I would have expected a 5 star hotel, Internet should be complimentary.
Kuah T. Couples Singapore, December 21, 2011
good service, nice and clean hotel

good location
9.7
this is a very upmarket, 5* hotel but purchase via agoda makes it real value for money. clean, with good service. location is also 5-10mins walk from the main shopping strip at bukit bintang.
Shopping Tip: near to main shopping areas
Phek L. Couples Malaysia, December 21, 2011
Old hotel but good staff service

Customer services and room service is very good
7
Would suggest the hotel provide patrons with free wifi? Charging rm20 per hour. For Internet is not doing justice to a 5 stars hotel!
Restaurant Tip: Jalna a lot which is 5 mins walking distance away from this hotel sells the best street food!
Mohamad Z. Couples Singapore, December 19, 2011
Good location in Bukit Bintang plus friendly staff

Firstly the room's rate is value for money considering the hotel location and the serve pretty good breakfast buffet.
9
i really love the hotel's atmosphere. friendly and helpful staff, no hassle in check in and out plus comfortable room. but the club room has no wifi and we have to go the club lounge to access the internet. other than that it has been a enjoyable and convenient stay at hotel istana. i would stay there again if i come back to kl.
Firas A. Couples Kuwait, December 19, 2011
nice for family

good location
10
good hotel nice location the place is good for family and for others 5 stars hotel at all
Nur A. Couples Singapore, December 19, 2011
My favourite hotel in KL but...

Excellent location, large bathrooms, friendly staff
9.3
I have stayed in a few hotels in KL but since I discovered, I have stayed no where else but here. It's not the best among its peers but it offers value for money. Excellent location, decent rooms, comfortable beds, fabulous bathrooms and a bunch of very helpful and friendly staff. However, ever single time I stayed there, I had a hiccup with the check-in. It is a nightmare. The first time, they lost our reservation although the booking was done directly through their website. Another time, the room was not ready although we arrived at 5pm, well after their official 2pm check-in. On the rest of the occasions, our rooms were either not ready or not available, which led to horrible waiting periods of between 30mins to 1.5hours at their cafe (with complimentary fruit juice). That said, I will still continue staying here - in fact, I just booked it for my trip in April.
Restaurant Tip: Their Taman Sari Restaurant serves up an excellent buffet spread of local food and barbequed meats.
Victor K. Families with older children Singapore, December 18, 2011
Lovely hotel and service with a smile

Cozy place. Nice surroundings & convenient
7.7
We stayed in the club suites located on the high floors. The club suite lounge was great. The rooms were cozy and we really felt at home
Travel tip: Great Location
Sanjiv B. Families with young children India, December 18, 2011
Lovely hotel and service with a smile

Centrally located, nice, clean, excellent sservice, value for money
8.3
we enjoyed our stay at isatana and would love to saty there again. the only dissapointment was that their indian restaurant was closed for a private party during our stay and the vegetarian food at istana kitchen was expensive and unpalatable.
Azuraini A. Families with young children Malaysia, December 18, 2011
Nice room and good service

the room clean and nice and the staff have a good smile
8
Just a family vacation. very near to the top shopping complex, Pavillon. Since it is the Christmas celebration so its quiet happening around Pavillon. The Hotel is quiet near with a lowest rate among the hotels around that area.

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Customer Reviews - Hotel Istana Kuala Lumpur City Center, Kuala Lumpur

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