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Excellent 8.1
Based on 4722 reviews

Recent customer comments

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based on 4722 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

7.7 Avinash P.
United Kingdom
November 01, 2012
Beautiful Hotel and convenient location
Rooms are great, service is good
We had a comfortable 2 nights stay at Istana. Hotel is very close to the shopping area as well as the Patronas Twin Towers which is about a 15 minutes walk from the Hotel via the skywalk. Rooms are clean, service is good. The Concierge service was not great as we had to wait for a long time for someone to be available to answer our questions. Also we were not provided with very clear directions and information.

8.3 SYED R.
November 01, 2012
Great hotel with prominent location
It was awesome to stay there.Every moment was enjoyable. Very close to Bukit bintang hawkers area.So delicious foods were nearby.It is quite far from twin towers but it could be managed. Polyclinic is two minutes walking distance from the hotel.Calm and gentle environment. Best place fro family stay.

7.3 Soo M.
October 31, 2012
Great location but parking fees too expensive
Great location and cleanness of room
Staffs are friendly and helpful, fullfill my requirement. Parking fees is overprice for visitor that come to visit me.

10 Diebeth I.
October 31, 2012
Awesome place to stay
Spacious clean and nice
Great place to stay clean and accommodating staff Comfortable Closer to malls and clubs

8 Chai G.
October 30, 2012
Great Location and Services But furnitureis old
The Location and Rate of hotel
if the internal room conditions like tv program and funiture got improving will be more excellent!

6.7 Mohd B.
October 30, 2012
Nice hotel
Location is good
Good food ,friendly environment.Good localty near to shopping mall.

7.7 Mohd B.
October 30, 2012
Hotel staff friendly & courteous
Good location.
We had a good night sleep...pleasant room comfortable stay.

6 Michael R.
October 29, 2012
Decent location, very tired rooms.
Nice lobby, friendly and helpful concierge....
Even though I booked and paid when I arrived they said there were no rooms....after a lot of arguing all of a sudden my room was availible albeit two single beds even though I requested a double. No Wifi which is a pain, very tired and old rooms but for the price its a well located hotel in KLCC.

9.7 Christopher J.
October 29, 2012
A Lovely hotel with proffesional courteous staff
relaxing by the pool during the day or night time dining everything was first class
From the moment you arrived until the time you left the staff were friendly and always there to help and make your stay a memorable one. thee facilities were first class the gym the pool the restaurants and the entertainment in the evenings. the room was comfortable clean and quiet. Overall the stay was great and I would be sure to visit again on my next visit.

8 zakariae C.
United Kingdom
October 29, 2012
Lovely hotel and service with a smile
Location, service
great service, central location, the metro is right across the road. room size was good, bathroom size/shower is excellent. large reception but old building, needs a bit of investment