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Excellent 8.1
Based on 4796 reviews

Recent customer comments

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based on 4796 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.1
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7
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chew Y.
November 14, 2012
good service but location may be inconvenient.
staff are generally helpful.
The different departments of the hotel seemed too independent from each other.Co-ordination is needed for the convenience of the guests e.g. when asked about discount for rate for a recent conference at the check-in counter, I was directed to another dept to inquire.

November 14, 2012
Big and Grand Hotel with haritage,
big rooms, nice and clean , impressive
We didn't expect much from Istana when we go as some of our friends in KL told us that it is one of the oldest hotels in KL. But when we got our room we were very much pleased. We booked just a normal dulex room but it is almost twice the size or dulex rooms other other hotels .And even though the furnitures and cabinets are old , they are of good quality and nice.

Ben A.
United Kingdom
November 13, 2012
Nice hotel, great location
This is a nice hotel in a great location. It is about as close as you can get to buhkit bintang & pavilion shopping centre. It is also very close to a monorail station and to chankut where all the bars are, and the food street where all the hawker stalls are. The hotel itself is nice. It isn't quite 5 star anymore but then neither is the price. The room was a good size, with flat screen TV and all amenities. I would definitely stay here again.

Falah K.
Saudi Arabia
November 12, 2012
The best hotel ever
Best location, best service
The best service, best location, clean, nice. Srtongly recommended.

Suhardi B.
November 12, 2012
Hotel ok but needs some refurbishment...
location near food outlets and close by shopping belt
Not too happy with the service....young junior staff handling reception. Should understand when couple book the room we expect to have double bed instead of two standard bed...housekeeping never bother to check if bedside lighting in working service require us to pay in cash although we have provided our credit card when checking in...this is unacceptable for a "5 star" hotel???It is about time they upgrade themselves in refurbishing the rooms...

Douglas G.
November 11, 2012
Old 5 star...
Good service, convenient location
the bathroom wasn't that good...i'm not impressed, considering i frequent kl...

Yoke Y.
November 11, 2012
Nice and clean
Newly renovated
ideally located within cbd. newly renovated with nice and clean room. staffs were friendly and helpful. within 5 minutes walking distance to 3 big malls, pavilion, lot 10, sungai wang plaza. plenty of hawker food variety at jalan alor, just behind the hotel. definitely a good stay?

Matthew S.
New Zealand
November 09, 2012
Great location for shopping
Good size rooms
Great Location and close to shopping, bars and restrurants. Good sized rooms and service.

November 09, 2012
Good location
Big and clean hotel room
We stayed at this hotel for the first time. We were greeted warmly when we walked in. Staff were friendly and smiling. That's the good point. Bad point is; though it seemed to be near Bukit Bintang, we felt not so safe walking at night. And I didn't know why it was so cold in the hotel room even after we turned off the air-con. Moreover, one day they even forgot to put towels in our room so we had to call and waited for 40 minutes before we could take a shower. Other than that everything is good but we won't stay there again.

November 08, 2012
Good location but front office very blurr!!
Location and big rooms.
This time the check in was very slow and not too sure how to check in the agoda voucher when ask for east wing they gave west wing.Shows they don't even know the hotel they work in.Could use lots of training!! Disappointing check in that took ages!