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Excellent 8.1
Based on 4758 reviews

Recent customer comments

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based on 4758 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Tuck H.
November 05, 2012
Great location with lots of thing to offer.
Very spacious room.
located right in the heart of shopping paradise. the right choice of hotel to stay if you are into shopping spree.

Hoang N.
November 04, 2012
Room is okay, service is okay
Nice lobby, city center, near rail station
3 nights there. Room is okay but some facility is very old need to be replaced.

Muhammad A.
November 04, 2012
Great location and value for money
Amenities are old but overall very nice
It was a very short stay from 24th to 26 (02 nights), we hardly stayed a full day because we had to catch our flight on 26th morning. Overall, the stay was good because the hotel is situated on a main tourist street i.e. 'Bukit Bintang', very convenient and most of all the metro station is 5 mins walk from the hotel.

A L.
November 03, 2012
Very close to all the main attractions
Reached hotel at 3 am... Checked into the hotel, but no assistance with the luggage received. A block on credit card put without being notified it was being done so. Dirty upholstery on bed head. Extra charge for wifi in room. LAN available in rooms, free wifi in common areas. Positives: Friendly staff, available 24 hrs. Close to main attractions

Faizal A.
November 03, 2012
Good 5 star facilities & service with a smile
Rooms are spacious, and the gym, sauna, steam room are fantastic
2nd time here in a month. They upgraded me to club level but with no club facilities, so very similar rooms but on higher floor. So, second time around, service is great, rooms are great, and got to use the sauna, steam room, which is very nice. Location I fantastic!

November 03, 2012
Great location near almost Famous place at city
luxury landscape,best feature of hotel
Satisfy with staying,good service but has trouble with frizer not working.

S C.
November 03, 2012
Great location
Grand and convenient location
Best stay in Malaysia for sure. Love to go back and stay there again

Stanley D.
November 02, 2012
good location
nice location, great staff
excellent staff, very efficient and professional...check-in was a little slow but understandable because it was packed when i arrived...apart from that it's an excellent hotel

William B.
United Kingdom
November 02, 2012
slightly tired but acceptable
comfy bed, good location, nice bathroom
The rooms were a bit tired and out of date and the service was average, but the beds were comfy, the bathrooms were nice and it is very well located centrally also.

Avinash P.
United Kingdom
November 01, 2012
Beautiful Hotel and convenient location
Rooms are great, service is good
We had a comfortable 2 nights stay at Istana. Hotel is very close to the shopping area as well as the Patronas Twin Towers which is about a 15 minutes walk from the Hotel via the skywalk. Rooms are clean, service is good. The Concierge service was not great as we had to wait for a long time for someone to be available to answer our questions. Also we were not provided with very clear directions and information.