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Hotel Istana Kuala Lumpur City Center

73 Jalan Raja Chulan, Bukit Bintang, Kuala Lumpur, Malaysia 50200

Recent customer reviews

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Excellent

8.1

based on 4686 reviews

3632 reviews in English

Value for Money
8.0
Location
8.8
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.1
Food/Dining
7.7
All reviews (4686)
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Agatha H. Couples Malaysia, September 15, 2012
Great location

Located right in the heart of KL just a walking distance from Bukit Bintang, Jln Alor for Chinese food , lots of pubs around too.
8.3
The room is spacious but the bathroom needs a little maintainence especially the sink and tub. Housekeeping is very good and friendly and the hotel is clean and beautiful too. Reception isn't as friendly but overall it's a good hotel and worth the money especially for its location and comfort. I would definitely use this hotel again.
Travel tip: Sungai Wang mall and lots of other malls are just walking distance. There are lOts of pubs around but try going to No Black Tie and listen to the beautiful voice of Elvira Arul she's wonderful. Walk a little and head on to Jalan Alur and you will find lots of Chinese stalls with delicious food you won't know which to choose. Just be careful when walking alOne it's better to be safe then sorry.
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Lim Q. Business travelers Singapore, September 15, 2012
Great location

Near to shopping areas
6.3
Staff was friendly. The hotel is located no to far from the shopping areas and food. Within walking distance there are quite a bit of things to do, see and eat even till late night. Hotel rooms was average, food was okay. The staff are polite and helpful.
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Talal A. Couples Saudi Arabia, September 14, 2012
Great location but small room

I like the district near this hotel
9.3
I stayed there for three nights. It is a fantastic hotel near twin tower and big mall.
Shopping Tip: There is manay mall near this hotel you can go by foot.
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Teik S. Groups Malaysia, September 13, 2012
Love the location and value

Value for money
7
Mostly is good for location. Service are not so good.
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Richard T. Couples Malaysia, September 10, 2012
Great location with great services

Near shopping malls
10
Lovely and great hotel with excellent services. Always welcome by a smiling hotel staff at entrance. Lobby hotel is always happening with 3-piece band playing all night long. In room facilities is great and complete to all your needs. A short distance walking to all wonderful shopping malls. Across the street is a train station to bring you anywhere to all those great places of interest. Quick check in with plenty of counters.
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Lyn K. Groups United Kingdom, September 9, 2012
Nice hotel, rooms slightly tired

Staff friendliness
6.3
Great location, nice staff, pool and bar area. My wife had an upset stomach after eating an evening buffet meal. No bath towels in either of the two rooms we had. Fridge did not work in our room nor did we have any glasses. All faults were quickly remedied
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Hai L. Couples Vietnam, September 9, 2012
city hotel for shopping

shopping, location, cheap
6
lovely hotel for shopping and staying as a couples
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Hai L. Couples Vietnam, September 6, 2012
lovely stay

clean, shopping, location
6.3
lovely hotel for shopping, city location good for city sightseeing and view
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Aloysius W. Business travelers Singapore, September 6, 2012
Convenient Location

Good location and service
8.7
The hotel is well located for business and shopping. The night market is just round the corner. Staff at the reception ws friendly.
Nightlife Tip: Good local food at night market round the corner.
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Aloysius W. Business travelers Singapore, September 6, 2012
Large Rooms

Great Service
7.7
Hotel is well located with large rooms. In fact a furniture a little sparse for the room size. Toilet was large too for 5 star standard. Service of staff was good and efficient at checking in and out.
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