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Hotel Istana Kuala Lumpur City Center

73 Jalan Raja Chulan, Bukit Bintang, Kuala Lumpur, Malaysia 50200 (Show on map)

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Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Guest Room Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Guest Room Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Buffet Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Spa Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Meeting Room Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior
Area: Bukit Bintang Number of Rooms: 505
Free Wi-Fi

Recent customer reviews

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Fantastic

8.1

from 4200 reviews

Value for Money
7.9
Location
8.8
Staff Performance
7.9
Hotel Condition/Cleanliness
7.9
Room Comfort/Standard
8.0
Food/Dining
7.7
All reviews (4200)
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Richard C. Solo travelers New Zealand, December 30, 2011
Excellent hotel - spacious room

great breakfast buffet, large room/bathroom
9.3
this was a great hotel in a great location, just 10 minutes walk from petronas towers
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Arash N. Couples Australia, December 30, 2011
great location and amenities

locaiton, amenities, staffs
7.3
istana hotel is located close to the pavilion shopping centre, bukit bintang and also it within close proximity, about 10 mins walk to the klcc twin towers, it is a lovely hotel with great facillities, pool, gym, etc. however rooms are old, not so clean and also sometimes with insects , on the other hand, staff re friendly and warm. in overal if they refurnish rooms it would become a great value for the money.
Nightlife Tip: bukit bintang, jalan alure, pavilion are they are all wonderful nightlife spots
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Cheok C. Families with older children Singapore, December 30, 2011
It is a Grand and Stately hotel

Grand Entrance
7
The hotel staff are very friendly. The room design is good, the cupboards are very usable, the toilet design is very well though out and the coffee and fridge corner is at a good location. However, our first room had defects in the toilet door and water cistern.
Sightseeing/Attractions Tip: It is easy to walk back to the hotel from Bukit Bintang. We did this every night. The hotel is also just acrossed Raja Chulan Monorail Station. To the left of the hotel are some eateries which we went for lunch.
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Fatihah I. Families with young children Singapore, December 29, 2011
Great Location

Convenient to travel around KL
6
I booked 2 rooms from 24 Dec to 29 Dec in Oct 2011. We checked in on 25 Dec 2011 at 1.00am and to my horror, there weren't any room reservation made under my name. I find this very unusual cause I had also emailed Reservation Office to re-confirm my booking and acknowledge by the hotel. Fortunately they had a stand-by rooms but not connecting room. Did write to the Management for explanation however no reply except a gift of fruits basket. Don't expect this from a 5* hotel.
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Niyi A. Couples Australia, December 29, 2011
very good location but average customer

Pleasant surprise - real fragrant roes on bed and vase. good Internet connections
6.7
this hotel is only five minutes walk from bukit bintang and it is well designed, however,the customer service is just about average. for example,the chicken revved during breakfast buffet tasted stale,and staff ere not as courteous s expected. n the positive side, the room was comfortable
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Manish B. Couples Mauritius, December 28, 2011
Great location! Very friendly staff!

Very good customer service
9.3
Nice smell - jasmine flower - in the hotel, comfortable rooms, though ageing a bit - could do with some renovation of the rooms - excellent customer service and well situated in the shopping district of KL
Shopping Tip: 3 mins from Pavillon KL - Bukit Bintang
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Maswadi M. Groups Australia, December 28, 2011
Great location with nice bathroom

location, room size and nice bathroom
8
my stay at istana would have been a perfect 10 out 10 if not for the leak which flooded the floor area between the bathtub and the sinks and slow room service. other than that, fantastic hotel with friendly lobby staff.
Hotel Feature Tip: Walking distance to Bukit Bintang and the busy nightlife area.
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Jordan P. Families with young children Philippines, December 28, 2011
Lovely Hotel with great staff.

The staff was very courteous and efficient.
9.7
We did have a good experience staying in this hotel . It is a short ride away from the train station and the staff was very efficient and courteous. The food at the club lounge was excellent and the staff always hovering nearby to respond to your requests. The staff gave us connecting rooms which gave us very generous space. Overall our stay was a very pleasant and a very nice introduction to Kuala Lumpur. Truly the Istana lived up to its name.
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Muhammad F. Groups Singapore, December 28, 2011
Great Location, Great Rooms, Great Service

Large rooms with great facilities
9.3
The hotel is simply great. The rooms are nicely decorated. The service is fast and efficient and friendly. The location is great because its a walking distance to major shopping centres and also near their train system for easy access to public transport to avoid the road jams. Just behind the hotels are stretch of coffeeshops that sell cheap food and drinks. The stay at the Istana Suite was made possible by Agoda's HUGE discount rate. Thanks!!
Travel tip: Just bring more cash because you cannot stop shopping
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Chih H. Families with young children Malaysia, December 27, 2011
Spacious hotel room and great location!

Located in Bukit Bintang area, great shopping and foods.
8.3
Overall it is a good hotel with affordable rates. Howver, the room service is abit slow during peak season.
Hotel Feature Tip: Try the gym and the swimming pool
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Customer Reviews - Hotel Istana Kuala Lumpur City Center, Kuala Lumpur

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