arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

2015
Excellent 8.1
Based on 4765 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 4765 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Nordin I.
Singapore
February 27, 2016
big rooms and centrally located
spacious rooms with a strategic location

Kunnuda P.
Thailand
February 26, 2016
I was dissapont with taxi service. Over price!
location, Maid, Front Office Staffs
I was there as a bussiness traveller. I stayed from 22-25 Feb at room number 1011. The view was great, I could see pretronas twin tower and maid are so polite. The location was great. I could visit a lot of my clients easily by walking from the hotel to their offices. Only one thing that I was so much dissapoint was the limousine or concierge countre that suggested me to take taxi from hotel to Fraser Business park centre which was only 2.3 kilo away. The rates was 60 RM per hours , I actually didnt want to take 2 hours by the driver had to wait for my meeting but they insist to wait....it was not nice at all.. for the normal taxi I could pay maximum only 10 RM...this is too BAD!

Vageetha S.
Sri Lanka
February 25, 2016
Great Hotel. Friendly staff
Good neighbor, Friendly staff, Excellent service
Hotel is near to large shopping malls (5-10 walking distance). Neighborhood is crowded and safe. There is a monorail station next to the hotel and it's better to take the monorail than the taxis. Hotel staff is very friendly and helpful. Rooms are in really good condition.

John R.
Australia
February 24, 2016
Great Lobby, tired rooms
Location, lobby, pool
This hotel is close to Pavilion. Has an impressive entrance, but my room had peeling paint in the bathroom, a tired old writing desk. My room needed a make-over, and was 1980's 5 star, past it's prime.

Gusnawati G.
Indonesia
February 24, 2016
nice istana kuala lumpur city center
near famous place, nice n clean
Niceeee veriiiiii y nice

Abdullah A.
Oman
February 23, 2016
very pleasant stay
Location is good , hotel lobby nice & good choice of breakfast.
Highly recommended

Dennis H.
Sweden
February 22, 2016
Very central hotel
Central, clean, friendly
Very good hotel with nice breakfast. Perfect location

Saravanan S.
Malaysia
February 22, 2016
Rooms are a bit old. Toilets look like 3 star only
Location good, lobby nice, bar nice
Rooms and toilet need to be upgrade, air conditioner not functioning properly in room because system too old ready.Front office staff need to be more polite.Overall staff look down on Malaysian guest .The hotel not 5 star standard.

Matthew O.
Australia
February 20, 2016
Very comfortable
Great location for KL. Clean, great breakfast, and staff

Ngak T.
Malaysia
February 19, 2016
good and nice but a bit old
The hotel has a good location, staff are all very nice.