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Excellent 8.1
Based on 4728 reviews

Recent customer comments

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based on 4728 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

July 29, 2012
Good experience
Good location
Comfortable size room, convenient location, positive experience, 5-star atmosphere, friendly service

8.7 Warren C.
July 29, 2012
Great location, great staff, slightly tired rooms
Friendly staff!
really great prices if booking in advance, the hotel is located in bukit bintang right near the main shopping area and a relatively short walk to petronas tower, there are also two monorail stations located a couple of minutes away. the staff were great, very friendly and attentive to our needs. the breakfast buffet is brilliant and the chefs will make a number of egg dishes on request in addition to the multiple dishes that are available already. the pool is filthy though - very green and slimy looking, someone needs to check the filter or add more chlorine! we stayed in one of the non smoking deluxe rooms and it had been renovated with a new flat screen and furniture but the bathroom was a little tired and there was flaking paint and small patches of damp. overall a great place but it's more three star at this time.

9.3 Denise S.
July 29, 2012
Lpovely hotel and obliging staff
Freindly staff, especially at reception
we arrived at the hotel pri0or to book in time. we were asked to wait for about an hour and our rooms would be readyu. thnis was wonderful service. during this time we availed our self to their buffet breakfast. very nice. the rooms were very comfortable, dining great and the pool was a hit

9 Richard L.
July 29, 2012
Dated but Pleasant.
the checking in was very smooth indeed. special mention to alisha who was both pleasant and friendly. the room were rather spacious. the washroom too was great and roomy. the washroom toiletries were more than adequate. we were fortunate to get a room facing the twin towers. fantastic view in the night as they light up like two giant candles. we also found the hotel to bit a bit dated. the pool area was nice and the location of this hotel was perfect. most important were the friendliness and pleasantness we received from the entire staff....from the door greeter to the front desk to the chamber maids. they make you feel very welcome as soon as you step into the lobby. we will definitely stay here again and highly recommend this establishment.

8.3 Gordon S.
United Kingdom
July 29, 2012
Excellent service and great location.
this hotel's club suites are very good value and the location is very good being close to klcc.

7.3 Yvonne T.
July 28, 2012
Good value but still much room for improvement
Warm service, large bathroom
Good hotel with warm staff and good sized room and bathroom. However, hotel is starting to show its age and TV has limited channels - mainly local and no kids', movie channel. Not sure if I want to stay here again.

9.3 Michelle W.
July 26, 2012
Amazing Servive
The staff and their level of personalised service
The staff at this hotel were amazing. So attentive, friendly and efficient. I cannot fault the staff. The food and resturants were also exceptional. We were there for Rammadan and the buffet was beyond anything we have ever experienced before. We stayed in a club suite and would highly recommend. The club lounge was a welcome relief at the end of a busy day shopping. On the negative side, the beds were hard and the furnishings could do with updating. However we would stay here again without hesitation. My children (7 and 4 years of age) said it was the best hotel they have ever stayed at.

10 Firdaus R.
July 26, 2012
Lovely Hotel
Food Area & Tourist Attraction
Woe!! Nothing beats Istana Hotel. One of the most finest Hotel in Kuala Lumpur Malaysia. It's serve good hospitalities & service. The workers are all friendly & caring towards everyone. Istana Hotel always in mind & heart whenever in Kuala Lumpur.

7.3 Terrence O.
July 25, 2012
Cheap but you get what you pay for
room very cold, could not control tempreture - informed reception but no action taken - still very cold next night. Basic room more 3 star - wouldn'y pay much more than the per night. Staff very friendly. great location.

10 Rosalyn L.
July 24, 2012
lovely hotel great location
complete amenities
Overall we are satisfied with our stay. They have friendly staff and good price.