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Hotel Istana Kuala Lumpur City Center

73 Jalan Raja Chulan, KLCC, Kuala Lumpur, Malaysia 50200 (Show on map)

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Area: KLCC Number of Rooms: 505
Free Wi-Fi

Recent customer reviews

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Very Good

8.0

based on
3720 reviews

Value for Money
7.9
Location
8.8
Staff Performance
7.9
Hotel Condition/Cleanliness
7.9
Room Comfort/Standard
8.0
Food/Dining
7.7
All reviews (3720)
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Ng M. Families with older children Hong Kong, April 28, 2011
Good service

Good location
7.7
The hotel is conveniently located in city centre, very close to Lot 10, Pavilion & shopping mall. The lobby is really grand. The staffs are very friendly and polite. The buffet breakfast is nice too.The price is reasonable. the hotel a bit old, but clean.
Ninette H. Groups Australia, April 28, 2011
Staff bend over backward to please you

Spacious clean hotel
9.7
Hotel Istana is a modern clean hotel. Situated close to bustling Bukit Bintang area. The staff are very tentative and eager to please. The breakfast is fantastic with many, many choices. Best breakfast during our 4 week stay in Asia. The hotel has a very nice pool area and is family friendly. The beds are a bit hard which seems to be the norm throughout Asia. Would definitely stay at Hotel Istana again.
Hotel Feature Tip: Best Breakfast!!!!
Guillaume P. Business travelers France, April 27, 2011
old hotel, not the best of KL regarding the price

none
5.3
room was smelly, internet was not working unless you contact the IT guy, staff was ok, location is great for shopping and going out. it is an old hotel and we can find better with this type fo price 1
Robert J. Couples Australia, April 27, 2011
5 star and close to all our needs

Location
7.7
we have stayed in this hotel several times and the service is unchanged excellent.
Sightseeing/Attractions Tip: Lots of quality places to eat within a 5 min walk from the istana
Ingrid D. Couples Australia, April 27, 2011
Good location, small rooms, old bathroom

Best was the location and restaurant
7
good location but small rooms & not nice bathrooms. nice restaurant, nice lobby, friendly staff.
Carolyn A. Business travelers Philippines, April 27, 2011
Good location, reasonable price

Hotel has a good location and is reasonably priced
8
Service prompt. Location okay. Wi-fi access. however, is not included in the room rate.
Kai T. Couples Singapore, April 24, 2011
Great location and nice and clean rooms

Free Internet access and breakfast spread is good
8
rooms are available even though we arrived earlier than check in time. staff are friendly. service is prompt.
Llanka G. Business travelers Sri Lanka, April 23, 2011
Lovely hotel and service with a smile

Staff were very nice. very clean and good toilet
8
It is the best hotel I have stayed in Kular lampur. the staff is helpful and service is good. Location is central and it is easy access to shoping and eating places. however getting to the hotel in ataxi is very difficult due to trafic. Mono rail station is just near by the hotel which is the easier way to get out the town.
Kathleen K. Families with older children Australia, April 23, 2011
Great Location nice clean rooms

Location and nice rooms
7.3
This is our second stay at this hotel I thought that the staff where rude and not very afficient the first time but the second stay topped it off. There service is slow they don't try to speak english and say they don't understand. The Man in the restaurant was so rude that I made a complaint to the Customer Relations officer I have never been treated in such a manner all because we didnt want to have breakfast in the smoking area. What a performance he put on.
Paul C. Couples Australia, April 22, 2011
Exceptional Service with Friendly, Helpful Staff

Fantastic breakfast, clean comfortable rooms
9
great breakfast, clean rooms, good location with the monorail just around the corner. breakfast was outstanding. the staff very friendly and helpful. we will stay again !

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Customer Reviews - Hotel Istana Kuala Lumpur City Center, Kuala Lumpur

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