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2015
Excellent 8.1
Based on 4761 reviews

Recent customer comments

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Excellent



based on 4761 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

NOR I.
Malaysia
February 09, 2016
check in slow
check in a bit slow. this is my 2nd time checkin at this hotel. first time is good. 2nd time not so good. only 2 single beds available. no effort taken to help me find other room with 1 king bed for the next day. it was not peak season.. made me wonder why they can't go the extra mile to make customer happy. others, cleanliness etc.. are just ok not that excellent. overall, there is much room for improvement. I will skip this hotel on my next trip to KL.

sjech A.
Indonesia
February 09, 2016
superb,nice staff
good staff,location,clean
best stay in kl ever!!!

Saravanan S.
Malaysia
February 09, 2016
Not very happy
Location is good , hotel lobby nice & good choice of breakfast.
Not happy because the hotel overrated, washroom not clean in room , toilet bold spoiled & the hotel modified it in very cheap way .Long bath spoiled & the hotel just painted with white . Carpet in room not clean & curtain full with dust .

khaled H.
Jordan
February 07, 2016
Good
Good

khaled H.
Jordan
February 07, 2016
Good
Good

Adnan H.
Bahrain
February 06, 2016
pleasant stay
location.services.loby.
I like the hotel in deed. the location.staff .services. Lobby. room size. breakfast. I really enjoyed it. the only negative thing is the room standard is for 3 star hotel not 5 star. but it is acceptable taking into consideration the value of room. no doubt I will visit the hotel again. happy tenants.

William I.
United States
February 06, 2016
mostly good
trying to check in at night while there's a loud cheesey cover band playing in the lobby is like trying to get a drink in a busy bar. definitely not luxury the staff was very friendly, helpful, and professional. luxury the room was nice. providing all kinds of toiletries, even a razor. luxury. but, the light in the closet is turned on when you open the closet, and turned off when closed. at least its supposed to work that way. i had to use one of the slippers to wedge it in the door to press the switch off. i actually had fun doing that, but not luxury. overall, very nice, but the building is showing its age

Anuchit C.
Thailand
February 06, 2016
Good location & good room
Location, room, service
This is my first time stay at Istana hotel. Overall is impressive and recommended.

Teng O.
Malaysia
February 04, 2016
best
food drink and counter

Ronald L.
Malaysia
February 03, 2016
5 star hotel with 5 star services
Location, Staff, Price
Hotel location is great!! Just few minutes walk to shopping center such as pavilion, lot 10 etc. You can find lot of restaurant and local food stall around the hotel. I will come back to stay again and recommend to my friends