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Excellent 8.1
Based on 4728 reviews

Recent customer comments

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based on 4728 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

9 Paul P.
United Kingdom
January 25, 2016
You asked....
Staff, location, inside of building.
I enjoyed being in the hotel, it has a good location for shopping / transport. The breakfast could be improved from a European point of view as I was really just eating the same things every day.

8 Pakavadee S.
January 25, 2016
Good location
Near shopping centre.

10 Ashish S.
January 25, 2016
amazing place
room size, staff, location

8.7 Gurdev S.
January 25, 2016
staff was very rude and insulted me
bed, bathroom, lobby
my stay was good, as i arrived i was welcomed with great smiles by the receptionist at the lobby, but as i got in the room i called room service for some toiletries and the person that answered my call, spoke in bahasa malayu, told another staff while i was still talking on the phone, (translated to english here) these people have never stayed in a hotel before i guess, literally insulting me for just asking a few questions and a couple o extra toiletries. i felt sooo insulted and called the reception and complained to them, spoke to the manager in charge, and i expected them to come up with some explanation but i didnt get any..

8.8 Yi H.
January 24, 2016
Central location
Central location with reasonable price. However, hotel is a bit old

January 24, 2016
F&B the BEST!
F&B team was great! Mr. Zell did a good job! The Operator, Fadzilah did a good job.

9.3 muhammad N.
January 24, 2016
awesome stay
the size of the room , location , peacefull
it was amazing . i keep coming back over and over again. it is very rare to stay in such a where it is located in the heart of bukit bintang which is loud, busy and happening and yet it is quiet and calm relax for you to enjoy your stay

10 Dhari A.
Saudi Arabia
January 23, 2016
Excellent Stay
Istana hotel is perfect hotel where everything is too close to you. Moreover, staffs are dealing very very good with all the family. Hotel is very clean.

8.3 Mahmud A.
January 23, 2016
Location was great

8.4 fauzia A.
January 23, 2016
Clean, big room
Near to the shopping mall, good and clean restroom, nice bathtub