Back to hotel info

2015
Excellent 8.1
Based on 4797 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 4797 reviews
  • Cleanliness 8.0
  • Facilities 8.1
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for money 8.0
  • Food/Dining 7.7
Sort by

Donald A.
United Kingdom
April 06, 2012
A comfortable, centrally located hotel
Consistently friendly and obliging staff in all departments
We enjoyed the breakfast buffet which included a tasty selection of Malaysian/ Asian dishes. The hotel met all our expectations. One small point - the staff greeting to guests to have " an awesome day " should be changed. The dictionary definition for awe is 'respect combined with fear and wonder' Not a feeling we had during our enjoyable stay in KL.

TEIK L.
Malaysia
April 05, 2012
Lovely hotel with a old style.
Great location for shopping.
I love the hotel. The room were clean and big. And good value for money with 4 star hotel and the location.

Greg H.
New Zealand
April 04, 2012
Great Location and Great service
Top Breakfast, Service was outstanding and the location is great close to the monorail and major shopping areas.
we upgarded when we arrived. the suite was just lovely. the staff were very attentive and explained everything.we travel to kl every year and will stay here from now on.

Tai W.
Malaysia
April 04, 2012
Good location and great services
Like the hotel's theme and easy access within golden triangle zone
Had a pleasant stay for 3day 2night. Check in and check out services is fast. Located near pavilion and klcc within walking distance, very convenience even without driving. Room is spacious, clean and neat. The disadvantage is wifi services apply at a chargeable rate. Would expect complementary wifi services at this kind of 5 star hotel.

roger G.
Australia
April 03, 2012
Good Location, Great Foyer, friendly staff
foyer and the staff were helpful
was nice and the staff greated you warmly everytime pleasantly, lifts were very slow and the rooms are a bit tired, needs new carpet and a paint job

Voraseth O.
Thailand
April 03, 2012
Great hotel with great location
Good location, good overall service
Hotel is well located. 10 min walk to all major shopping areas. Overall service was good although hotel is a bit dated. Room was clean and sizable.

ahmed A.
Saudi Arabia
April 02, 2012
good location good services
good location
Although my family and I have been visited Kuala Lumpur many times, but we have not been in this hotel before. Surprise that the services of this hotel is very bad. staff response and managers treat are very slow and not polite. Certainly if this is the situation at this hotel I decide, I will not stay again or recommend to of my friends to stay in this hotel in future.

ahmed A.
Saudi Arabia
April 02, 2012
good location but poor services
good location
Although my family and I have been visited Kuala Lumpur many times, but we have not been in this hotel before. Surprise that the services of this hotel is very bad. staff response and managers treat are very slow and not polite. Certainly if this is the situation at this hotel I decide, I will not stay again or recommend to of my friends to stay in this hotel in future.

David F.
United Kingdom
April 02, 2012
Lovely Hotel in Great Location
Location is perfect for shopping and sightseeing. Monorail station over the road from the hotel. Walking distance to KL tower, Petronas towers and attractions around.
We stayed here for 4 nights March 2012, the hotels location is first rate and also very close to a monorail station for access to other parts of KL. Taxi fares are also very reasonable from this hotel. It's walkable to The Petronas towers, The Aqaurium, the KL tower, Pavilion shopping centre, Theres also a covered air conditioned walkway to the KLCC for business travellers. Theres a 7-11 right over the road for cheap snacks and drinks too.. The hotel itself is showing a few signs of age, but for the cost for a 5* it cant be beat. Would definitely stay at this hotel again without a doubt.

Derrick Y.
Singapore
April 01, 2012
Lovely Istana Hotel
Very big rooms and good facilities
wonderful experience for my stay in hotel istana. the service was great and the rooms were big. the cleaning service was good too. the location of the hotel is just next to pavillion shopping mall which is along the shopping stretch named bukit bintang.